Lexus of Portland

Salesman Andrew at Lexus of Portland was worth 6 stars, but I can't say the same for manager Hugo (who we never met). This particular manager stiffed us of $2,400 on our trade in, justifying it by claimin but I can't say the same for manager Hugo (who we never met). This particular manager stiffed us of $2,400 on our trade in, justifying it by claiming there was a problem with a tire. Our car had a full dealer service history, and the tires were still under warranty and in fantastic shape as was confirmed by the recent service report from Honda. He eventually climbed down a bit but still quibbled over $150 dollars on a car with pqckage we were purchasing of over $30,000. He also told us what I thought was most unlikely, saying our car would be sold on the Lexus lot, but no way would a prestigious Lexus dealership tight for space would offer a 2013 Honda C-RV, it would no doubt be sent off to auction. Overall, I can't praise Andrew the Salesman enough, excellent service from him, but the manager needs to go on a customer relations course and some education on how NOT to conduct oneself, and to come and meet the customers when there's a problem and smooth it out professionally, not use his salesman as the 'hit man' . ****** for Andrew * for manager. More

Visit was efficient knowledgable friendly and satisfactory in every way. I was 15 minutes early but was seen immediately on arrival. satisfactory in every way. I was 15 minutes early but was seen immediately on arrival. More

Red carpet experience from start to finish. All the staff seem genuinely kind and capable. Best service department experience I’ve ever had. All the staff seem genuinely kind and capable. Best service department experience I’ve ever had. More

It’s nice to do business with friendly people thanks. They do a thorough job taking care of my car They do a thorough job taking care of my car More

A great experience at this place with a good attitude, professional and complete, 5-star service. professional and complete, 5-star service. More

When ever I come in, the team is. Dry courteous s x helpful to ne Dry courteous s x helpful to ne More

Our 2015, Lexus RX 350 developed very unusual multiple lubrication leaks around the engine and transfer case. The problems could not be satisfactory resolved by independent repair shops. We brought the ca lubrication leaks around the engine and transfer case. The problems could not be satisfactory resolved by independent repair shops. We brought the car to Lexus of Portland and met Ed Swift, an extremely helpful and friendly service advisor. Ed work diligently with us to resolve these complex oil leak issues. We are very thankful to Ed and the Master Technicians at Lexus of Portland for returning our Lexus to full functionality. More

Always helpful and so polite. The donuts and coffee don't hurt either. Best service ever! The donuts and coffee don't hurt either. Best service ever! More

Superb service from Andrew, Ian, Rowan and Jeff! We had been keeping an eye out for a few weeks for a slightly smaller, sportier and newer Lexus to possibly replace our 2014 GS-350. As luck would We had been keeping an eye out for a few weeks for a slightly smaller, sportier and newer Lexus to possibly replace our 2014 GS-350. As luck would have it, we managed to spot a 2021 IS-350 F Sport that checked all the boxes! Andrew Tsai in sales, Ian Kim in finance, Rowan Brown in acquisitions and Jeff Seidl in delivery made upgrading our GS-350 to the IS-350 F Sport an absolutely wonderful experience! We have been exceptionally happy with the GS-350 we purchased from Lexus of Portland as a Lexus Certified vehicle back in 2016, and it was simply a given we would repeat the process when we found this spectacular Lexus Certified 2021 IS-350 F Sport. Lexus of Portland really goes the extra mile to treat you as a valued customer. In summary, we highly recommend all the folks at Lexus of Portland if you're on the hunt for a gently used Lexus Certified vehicle! More