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Lexus of Peoria
Peoria, IL
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 169 reviews
January 12, 2024
Came to agreement to purchase vehicle and trade in vehicle in early Feb 2023. The trade in vehicle had an extended warranty and it was cancelled as I would receive the refunded amount since it was not vehicle in early Feb 2023. The trade in vehicle had an extended warranty and it was cancelled as I would receive the refunded amount since it was not used. New vehicle arrived in mid-June. I walked into the showroom and was told there’s my vehicle. Not in the color I ordered but in a different color. It was my second choice so I chose not to balk at it. The salesman had called me and asked what dealer options and accessories I wanted. I advised I wanted some additional accessories including the lighted door sills. The cargo sill was done but not the door sills. Straight into the finance office and there was still no mention of what the trade in cost was. I have been to this dealership two prior times for car purchases and got the impression they’ll just take me for granted. Vehicle purchase complete. Still no sign of a warranty refund check for months. After my vehicle purchase, there was no follow up with the dealership which used to be their standard. I contacted the GM for assistance and displeasure on the accessories, color of vehicle, service, and the non responsiveness of the warranty refund. The finance manager asked me to reach out to him after I had referred a family member to the dealership for a purchase and said he’d be willing to help me get my refund. Around mid to early Sept, he advised the paperwork was sent. 8 weeks go by and I contact the dealership and they said it takes months for ‘processing’ in today’s digital age. In early November, I contacted the warranty company and they advised they have no notification from the dealership. I was able to put all the documents together myself and forward it to the warranty company. I received the warranty refund check in approximately 5-7 business days. I reached out to the dealership and they had sent the paperwork to the wrong email address for the warranty company. I remained reasonable and patience for poor service, missed items on an order, from a repeat customer. The GM offered me a free oil change to which I declined. I offer Lexus of Peoria a one star review. I posted the above review on Google reviews and Abe the GM asked me to call to talk about my experience. I left a voicemail the following day I received the reply and guess what. No follow up or call. They continue with one star service. #neveragain More
by Jastubler
Employees Worked With
Thom Van
November 29, 2023
This is Nancy F. I purchased the vehicle 2018 Ford Edge on October 21st of this year 2023. it started off great I found the vehicle at night on their website called I purchased the vehicle 2018 Ford Edge on October 21st of this year 2023. it started off great I found the vehicle at night on their website called the very next morning Saturday morning. did a lot of talking over the phone asking questions all doing all the right things. was under the impression that I was getting a quality vehicle and I did not. after purchase and on the drive home, the steering wheel started shaking. it was a 3 hour trip one way to buy this vehicle. I took it to Dobbs found out that it needed an alignment and a new battery and now I'm getting the run around to get my refund. do not do business with this entity. they have no remorse for their unethical Business practices. they will lie cheat and steal to get a vehicle sold. I was the fool. I should not have trusted. More
by NCFoster
Employees Worked With
Adam Arms, Matt, Skyler
November 09, 2023
I bought my 54,000$ Lexus in January. I am still in shock that I have 1 key fob due to a shortage. I have called the factory , dealership, better business bureau and they don’t care. Mind I am still in shock that I have 1 key fob due to a shortage. I have called the factory , dealership, better business bureau and they don’t care. Mind you this was not mentioned until after I signed everything! I have talked to other dealerships and they laugh and say leave it to Lexus to rip another customer off. I would never purchase another Lexus if the last car on earth. So nice and fake until you sign all paperwork. So anybody looking at a new Lexus in Peoria do your homework! Fed up! More
by dd
Employees Worked With
Rodney Shoop, Kyle Uftring, Dave Yeargain, Mark Diver, Bill Morton, Jason Nordvall
October 28, 2023
Such a great experience from top to bottom. This is our 8th Lexus we have purchased from Lexus of Peoria and we are always treated like royalty. From Abe the GM to Adam the Finance Manager, the This is our 8th Lexus we have purchased from Lexus of Peoria and we are always treated like royalty. From Abe the GM to Adam the Finance Manager, their staff is so friendly, helpful, & passionate about the Lexus brand. A special shout out to Thom our Sales Consultant who ALWAYS treats us like a member of his family. He always greets us with a smile and handshake (or hug in my wife’s case) and he is so easy and fun to deal with. From Alvena & I we just want to say thank you all again for a wonderful buying experience!! More
by Scott
Employees Worked With
Thom Van, Rodney Shoop
September 04, 2023
Worst experience ever! Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it be Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame where you change your mind. But not twitch these people. Worst. Experience. Ever!!! More
by pntrtat
Employees Worked With
Chris
August 01, 2023
Danielle Bensing was wonderful. She helped me with my new car and how to use the features. Very nice, pleasant and patient person. I would recommend her to my friends that are lo She helped me with my new car and how to use the features. Very nice, pleasant and patient person. I would recommend her to my friends that are looking for a Lexus (new or used). More
by dholmes26
Employees Worked With
Danielle Bensing
July 31, 2023
Not your normal car buying experience. It was a great experience. I can't say any thing but good. Thom was my salesperson and he was also great. I would recommend this dealership to any o It was a great experience. I can't say any thing but good. Thom was my salesperson and he was also great. I would recommend this dealership to any one looking for a Lexus or some other manufacturer. If it isn't a good car,they won't sell it. More
by lloydalleman
Employees Worked With
Thom Van
November 02, 2021
I bought a new owned Escalade here and I live 2.5 hours away and had an issue with the nav screen and the truck was out of warranty and they went above and beyond to help me not only did they replace the s away and had an issue with the nav screen and the truck was out of warranty and they went above and beyond to help me not only did they replace the screen at no cost to me but they sent a driver to pick up and drop off my truck to me there customer service is amazing I highly recommend them More
by Pat
Employees Worked With
Victor internet sales manager
March 01, 2021
Just had my Lexus ES 350 2019 looked at for an unusual wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. I had acquired the car from Lexus of Naperville who at the 5K service failed to observe that rear alignment was off which resulted in uneven wear of the rear right tire. I had Lexus of Peoria look at the vehicle that developed a tire rumble after the 5K service and the issue was traced to the alignment which resulted in 4 new tires at 9K. Thanks to Rodney Shoop and Dave Yeargin for their effort in solving my problem. More
by GeorgeZacharias
Employees Worked With
Rodney Shoop, Dave Yeargain
February 24, 2021
IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER?Read this IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER? Read this message, and please refer to previous reviews. They will align with my experience with a grou IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER? Read this message, and please refer to previous reviews. They will align with my experience with a group of unaccountable individuals, including the poor and unprofessional services at O'Brien Lexus of Peoria, Illinois. In February of 2021, I serviced my Lexus GS 350 2010 for an amp replacement and a VIPER automatic start installation. A Lexus representative drove to my home, provided me a loaner, and took my car to O'Brien Lexus of Peoria. This is my first experience with this dealership. A week later, my car was returned to me with a 1/2 tank of gas after giving it to them on a full tank and returned their loaner with a full tank of gas. Upon, that discovery I called the dealership and spoke to KELSEY MCKEAN regarding the issue. Her response was since my car wasn't brought in for recall service, they would not fill my tank back up???. While on the phone with KELSEY, I look at my front passenger seat and notice it had complete slashes in the seat, down to the foam. She told me to send her pictures of the damage, and she would call me back. I spoke to DAVID YEARGAIN, the Service Manager, and he mentioned that he would follow up on the issue. I called KELSEY back to follow up on this matter, and she told me that they had scheduled my car to be returned to their dealership next week to repair the damages on my car seat. I began to question my automatic start due to the fact it wasn't a VIPER brand as I was told I was going to get. They didn't give me any information on the automatic starter ( no receipt, not even the box it came out of), and when I asked KELSEY for it, she told me she wouldn't know where to find that information was but that she was going to email me the manual for the VIPER automatic starter. They emailed me, subjected the email title as VIPER manual, and it turned out to not be a fake viper manual (SEE PICTURES). I called the dealership back and spoke to GREG WHITTEN, explained my new concern, and he mentioned that he would reach out to those who installed the starter. I decided that I wanted to reach out to them myself and called back and spoke to KELSEY again to get their business number. After speaking with business, GREG WHITTEN calls me back and tells me he no longer wants to do business with me because I was rude and that my car is too old and he was only going to send me a $100 check in the mail for the damages on my car after I just paid them a total of $1664.30 in SHOTTY, SLOPPY services on top of me receiving my car back in damages. Also, being a loyal customer for Lexus for almost 9 nine years with this "OLD CAR," and the only service it knows is Lexus after purchasing the car at Lexus of Queens dealership in NY, and this is the way I get treated? I called Lexus Corp to make a complaint, and the bottom line is that they won't help you because O'Brien Lexus of Peoria is privately owned and can make the ultimate decision on the way they want to treat their customers, whether it is wrong or right and explains GREG WHITTEN's demeanor towards me. He feels like he can get away with this. I reached out to DAVID YEARGAIN on numerous occasions and left messages and haven't gotten a response. I also received a letter in the mail a few days later from O'Brien Lexus that appears to be a check. It must be the $100 check DAVID WHITTEN said he was going to send to me. Felt so disrespected, and I will not even bother to figure out what exactly is inside of that letter. I'll keep you all posted on this matter. At O'Brien LEXUS OF PEORIA, it's all about them getting your money and will do whatever to get it. At this dealership, it contains individuals who are unwilling to be accountable, respectful, and professional at all times. If I had placed the same damage they put on my car towards the loaner vehicle, he would have told me that I needed to pay to replace the seat. They have a complete disregard for owners of older models and their property, but not when it comes to their MONEY!!! NOW THAT YOU KNOW BETTER, DO BETTER WHILE SHOPPING AROUND!!! Please feel free to pass this message. More
by J.D
Employees Worked With
Kelsey Mckean, Greg Whitten, Dave Yeargain
