Lexus of Peoria

IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER?Read this IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER? Read this message, and please refer to previous reviews. They will align with my experience with a grou IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER? Read this message, and please refer to previous reviews. They will align with my experience with a group of unaccountable individuals, including the poor and unprofessional services at O'Brien Lexus of Peoria, Illinois. In February of 2021, I serviced my Lexus GS 350 2010 for an amp replacement and a VIPER automatic start installation. A Lexus representative drove to my home, provided me a loaner, and took my car to O'Brien Lexus of Peoria. This is my first experience with this dealership. A week later, my car was returned to me with a 1/2 tank of gas after giving it to them on a full tank and returned their loaner with a full tank of gas. Upon, that discovery I called the dealership and spoke to KELSEY MCKEAN regarding the issue. Her response was since my car wasn't brought in for recall service, they would not fill my tank back up???. While on the phone with KELSEY, I look at my front passenger seat and notice it had complete slashes in the seat, down to the foam. She told me to send her pictures of the damage, and she would call me back. I spoke to DAVID YEARGAIN, the Service Manager, and he mentioned that he would follow up on the issue. I called KELSEY back to follow up on this matter, and she told me that they had scheduled my car to be returned to their dealership next week to repair the damages on my car seat. I began to question my automatic start due to the fact it wasn't a VIPER brand as I was told I was going to get. They didn't give me any information on the automatic starter ( no receipt, not even the box it came out of), and when I asked KELSEY for it, she told me she wouldn't know where to find that information was but that she was going to email me the manual for the VIPER automatic starter. They emailed me, subjected the email title as VIPER manual, and it turned out to not be a fake viper manual (SEE PICTURES). I called the dealership back and spoke to GREG WHITTEN, explained my new concern, and he mentioned that he would reach out to those who installed the starter. I decided that I wanted to reach out to them myself and called back and spoke to KELSEY again to get their business number. After speaking with business, GREG WHITTEN calls me back and tells me he no longer wants to do business with me because I was rude and that my car is too old and he was only going to send me a $100 check in the mail for the damages on my car after I just paid them a total of $1664.30 in SHOTTY, SLOPPY services on top of me receiving my car back in damages. Also, being a loyal customer for Lexus for almost 9 nine years with this "OLD CAR," and the only service it knows is Lexus after purchasing the car at Lexus of Queens dealership in NY, and this is the way I get treated? I called Lexus Corp to make a complaint, and the bottom line is that they won't help you because O'Brien Lexus of Peoria is privately owned and can make the ultimate decision on the way they want to treat their customers, whether it is wrong or right and explains GREG WHITTEN's demeanor towards me. He feels like he can get away with this. I reached out to DAVID YEARGAIN on numerous occasions and left messages and haven't gotten a response. I also received a letter in the mail a few days later from O'Brien Lexus that appears to be a check. It must be the $100 check DAVID WHITTEN said he was going to send to me. Felt so disrespected, and I will not even bother to figure out what exactly is inside of that letter. I'll keep you all posted on this matter. At O'Brien LEXUS OF PEORIA, it's all about them getting your money and will do whatever to get it. At this dealership, it contains individuals who are unwilling to be accountable, respectful, and professional at all times. If I had placed the same damage they put on my car towards the loaner vehicle, he would have told me that I needed to pay to replace the seat. They have a complete disregard for owners of older models and their property, but not when it comes to their MONEY!!! NOW THAT YOU KNOW BETTER, DO BETTER WHILE SHOPPING AROUND!!! Please feel free to pass this message. More

Recent visit for service and new vehicle Always made to feel special when we walk thru the door, from everyone from service personal, receptionists, sales personal, financial people, and mana Always made to feel special when we walk thru the door, from everyone from service personal, receptionists, sales personal, financial people, and management. Bright and cheery showroom. More

Excellent introduction to the Lexus brand We were interested in checking out Lexus after a couple decades experience with Toyota. We were referred by a friend to a sales representative who ha We were interested in checking out Lexus after a couple decades experience with Toyota. We were referred by a friend to a sales representative who happened to be off on the day we visited. As a result we were introduced to Jayme. We had a pleasant experience dealing with him, with the result that we are now the happy owners of an RX450h. We are really enjoying it. More

my Buying experience Noelle, my sales rep was amazing. She made it possible to trade up from a 2016 RX350 to a 2018. I love my car. It was a great experience. Noelle, my sales rep was amazing. She made it possible to trade up from a 2016 RX350 to a 2018. I love my car. It was a great experience. More

Would recommend Excellent service by all parties involved. Very professional at every stage of the process. Questions were answered in a timely manner. Would certa Excellent service by all parties involved. Very professional at every stage of the process. Questions were answered in a timely manner. Would certainly return to the dealership for future purchases as needed. More

Starting problems Bought a used RX350 on Thursday, drove it home (102 Miles). Wouldn't start on Friday. Still no joy after putting my trickle charger on the battery for Bought a used RX350 on Thursday, drove it home (102 Miles). Wouldn't start on Friday. Still no joy after putting my trickle charger on the battery for 10 hours. Dug out my emergency power pack, got it started. Let it run for awhile, drove it around the area for 20 miles or so. Still no luck, wouldn't even light all the dash warning lights. Contacted my salesperson, Zach, he arranged to have it looked at on Monday I just had to get it started and get it there. Thank goodness for power packs! Arrived around 9:45AM Tuesday. The people in the service department were very helpful and courteous. After a quick look at the RX they asked to keep it to sort out the problem. A loaner was provided. Wow, a 2018 RX350 with 8 miles on it. Offered an even up trade which was respectfully declined. Received a call noonish on Tuesday saying the whole problem was a bad cell in a 2 month old battery and it is good to go. Hopefully it stays fixed. Vanessa offered to have my RX returned to me in Urbana to save me another trip to Peoria. Kudos to all the service staff I worked with and to Zach and Jason in sales. Thank you all very much, Steve Campbell ps - the reason doesn't let me mark both Sales and Service but this is for both More

Long DistancenCertified RX350 Purchase I contacted Tom Wombacher by e-mail and then text regarding a 2014 Deep Sea Mica. We live in Kansas City and could not locate the color combination my I contacted Tom Wombacher by e-mail and then text regarding a 2014 Deep Sea Mica. We live in Kansas City and could not locate the color combination my wife wanted in KC. Tom and I spoke and texted several times resulting in my $500 deposit to buy the car. My hope was the Deep Sea Mica would be the right shade of blue, but just in case, I spoke with Tom about a back up vehicle in case she didn't like the blue one. Turns out she really didn't like the blue one, so we drove a 2013 Starfire Pearl with Saddle interior one owner RX350 and our search was over. Tom was very patient and did a great job. Jamie, filling in for the finance/business manager also was very helpful explaining the Lexus Certified Warranty. We purchased an additional 2 years of coverage based on information he provided. Thanks to both of them, my wife is well pleased and her nightmare of car shopping had a very happy ending! Thanks again! More

Battery issue with recently purchased certified hybrid SUV Rodney involved two different techs - think their names were Dave & Joe - who guided me over the phone to jump start my used hybrid SUV that I just pu Rodney involved two different techs - think their names were Dave & Joe - who guided me over the phone to jump start my used hybrid SUV that I just purchased from Lexus of Peoria a few months ago. I got it running and brought it in and the team checked everything out. Good teamwork. More

40,000 mike service and car detailed My experience with your service department had been excellent. My cat was ready in a timely manner. Rodney kept me informed about the progress on the My experience with your service department had been excellent. My cat was ready in a timely manner. Rodney kept me informed about the progress on the 40,000 mike service and the detail job. More

Oil change I was a Very nice experience. friendly Staff, I was able to come in for the oil change on the same day I called in for an appointment. I was a Very nice experience. friendly Staff, I was able to come in for the oil change on the same day I called in for an appointment. More