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Lexus of Peoria

Peoria, IL

3.4
164 Reviews

7301 N Allen Rd

Peoria, IL

61614

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Showing 164 reviews

August 10, 2012

Service integrity beyond question Casey has long been a great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. More

by Hadanjm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Oct 17, 2012 -

Lexus of Peoria responded

Casey will be thrilled to hear your feedback! Thanks for visiting Lexus of Peoria and we hope to provide you with the same great experience in the future.

July 19, 2012

I enjoyed my recent visit because Justin made me feel welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and More

by clfleming15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 17, 2012 -

Lexus of Peoria responded

Thanks for the feedback!

July 11, 2012

Christie in service was nice, but not knowledgeable. I asked her what I had done on my car previously and she was unable to interpret what was in the computer. Also I specifically gave her my work number More

by suemshay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie in service
Oct 17, 2012 -

Lexus of Peoria responded

It saddens me to read your review, because I know we are much better than that. I apologize for the inconvenience & we would like to do whatever we can to make this right. When you find time, please email a copy of your review to our General Manager, Bill Morton, at bill.morton@drivepearl.com. Bill will bend over backward to fix the problem & compensate for your inconvenience. Again, I apologize for the inconvenience and please give us another chance to show you how we really treat our customers. Thank you.

July 04, 2012

I had asked for tightening the brakes, it wasn't done. AC fans are making more noise post service. Also I see the miles to full tank has reduced from 310 miles to 290miles! More

by sagarj79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 17, 2012 -

Lexus of Peoria responded

Please give Kent Mariman a call on (866) 794-9307 at your earliest convenience. Kent is our Service Manager and he will do what he can to remedy the situation. It's hard to say what happened without being there, but what you described is certainly not how we intend to do business at Lexus of Peoria. On behalf of all of us at Lexus of Peoria, I apologize for the incident.

June 25, 2012

OUTSTANDING service. I cam 1 hr early and they were able to handle. Work done right, car cleaned and they take care of customer as well, not just the vehicle. Lexus is the best More

by don banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure, but an elderly lady and I think Rodney Shoops
Oct 17, 2012 -

Lexus of Peoria responded

Your positive experience is thanks to our Lexus factory-trained Service Advisors & Lexus factory-trained Technicians! They are the best around!!! Thanks for the feedback!

May 04, 2012

Had great, friendly and speedy service at Lexus of Peoria! I was able to get exactly what I wanted and was able to obtain a price that was satisfactory to both parties. Staff was fantastic! More

by McCann66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Womacher
Oct 17, 2012 -

Lexus of Peoria responded

Thank you for taking the time to leave us your feedback!

May 03, 2012

I was quite pleased and impressed that I was advised that I did not yet need service I hdd requested. I try to be proactive in maintaining my 2007 RX350 and on a recent service visit asked that the transmis More

by Dinemi8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Wheeler, Rodney Shoop, Sue Welch
Oct 17, 2012 -

Lexus of Peoria responded

Our Service Manager, Kent Mariman, makes sure that we are providing our customers with the best possible service; even if that means letting you know you don't need it :-)

April 18, 2012

Truly Outstanding Dealership Tom Wombacker was very Truly Outstanding Dealership Tom Wombacker was very helpful, from the test drive to explaining the cars features and in answering my questions and More

by pmaq2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wombacker
Oct 17, 2012 -

Lexus of Peoria responded

Thanks for the feedback Pat!

April 06, 2012

This is the 3rd car we have purchased form Lexus of Peoria. I enjoyed working with Ginger Weaver at this dealership. She was informative and helpful. I never felt pressured or rushed into making a dec More

by John Durfee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Weaver and Rodney Shoop
Oct 17, 2012 -

Lexus of Peoria responded

Thanks for the feedback John. I will be sure to pass your comments along to Ginger!

March 28, 2012

Ginger Weaver is both friendly and extremely knowledgeable about cars. She helped my select the car that would best suit my needs. It was truly a wonderful experience. I would recommend this More

by cagothard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Weaver
Apr 04, 2012 -

Lexus of Peoria responded

Thank you for taking the time to write your review about your experience at our dealership and with Ginger! We are pleased to hear you had a wonderful experience! Ginger has almost 20 years experience here at Lexus of Peoria and is always excited to assist her customers. We look forward to servicing you in the future with all your automotive needs.

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