Lexus of Peoria

We drove up from Springfield because of an ignition key issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not be issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not been happy with them. I had no idea that this dealership would come to springfield and pick up my car and leave a replacement. I will definitely use the Peoria Lexus for my future needs! More

I have thought long and hard about what I want to mention in this review as I want to make my point as clear as possible. I am 55 years old, and I have never in my lifetime had such a great experience with in this review as I want to make my point as clear as possible. I am 55 years old, and I have never in my lifetime had such a great experience with service as I recently did with this Lexus dealer. I am from Springfield, IL, my Lexus is a 2001 RX300. The first time I ever had problems with my car was just last month. I was advised by someone at a car shop in Chatham that I should take it to a Lexus dealer or a dealer that works on Lexus here in Springfield to get it fixed, I choosed Springfield as I thought it would be more practical since it was closer - that was the worse and most costly mistake I have done. After paying thousands of dollars getting my car fixed at this place in Springfield, I had more issues with it, - more things were wrong as soon as I started my car to take it home. What a nightmare! I called Lexus in Peoria (which what I should have done in the first place) talked to Rodney Shoop and Kent Mariman. Lexus in Peoria arranged someone to pick up my car here in Springfield and left me with a 2013 RX350 to drive while they looked at my car, and fixed it within a timely matter. People, if you have a Lexus and need work done on it, CALL LEXUS IN PEORIA before you even think about attempting to have it worked on in Springfield. I'd like to thank Rodney Shoop and Kent Mariman for listening to my frantic phone call, Casey and Rodney for working on my car, Vanessa Purnell for arranging to have my car picked up, Beth Franklin for calming me down during my panic attack, Rich for picking up my car, Max for delivering my car back to me, and especially RODNEY SHOOP for taking care of all my car issues and listening to me and keeping me informed the whole time my car was in Peoria. Trust is important and I trust these people to take good care of my car. So, to all you people who live in Springfield, Il that have a Lexus and don't want to take their car to Peoria because it will put miles on your car, ( I've heard this excuse from several) - GET OVER IT, my car has close to 100,000 miles on it and drives just as nice as the day I got it in 2001,- Thanks to Lexus in Peoria, and Rodney Shoop! My advice is to get your car fixed right in Peoria and don't waste your time and more importantly your money in Springfield, IL. More

Service integrity beyond question Casey has long been a great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. More

I enjoyed my recent visit because Justin made me feel welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and fun! More

Christie in service was nice, but not knowledgeable. I asked her what I had done on my car previously and she was unable to interpret what was in the computer. Also I specifically gave her my work number asked her what I had done on my car previously and she was unable to interpret what was in the computer. Also I specifically gave her my work number as well as cell and explained that I don't get cell service in my office so if she didn't reach me on my cell to call my office. She left a message on my cell and did not attempt to call my office so I got her message when I left the office at 6:45 PM after service was closed. when I got to the dealership she did not leave the paperwork for anyone so I had to leave my credit card number so it could be checked out the next day, so I don't actually know what I was billed yet. The receptionist in the main lobby was very nice and as helpful as she could be. I would go back to the dealership, because it is the only Lexus dealership in our area, but it is far from superior. I have been to other Lexus dealerships and they are more professional. Some decent magazines in the lobby would be nice also. Most of them are sports maagazines. More

I had asked for tightening the brakes, it wasn't done. AC fans are making more noise post service. Also I see the miles to full tank has reduced from 310 miles to 290miles! fans are making more noise post service. Also I see the miles to full tank has reduced from 310 miles to 290miles! More

OUTSTANDING service. I cam 1 hr early and they were able to handle. Work done right, car cleaned and they take care of customer as well, not just the vehicle. Lexus is the best to handle. Work done right, car cleaned and they take care of customer as well, not just the vehicle. Lexus is the best More