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Lexus of Peoria
Peoria, IL
160 Reviews
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Showing 160 reviews
October 09, 2024
!!!!OUT OF STATE BUYERS BEWARE !!!! Where do I get started if I could give a negative review I would. I bought a car here on July 13th 2024, when I signed all the paper work with the finance manger started if I could give a negative review I would. I bought a car here on July 13th 2024, when I signed all the paper work with the finance manger Scott, he was to busy talking about how much money the dealership made rather than focusing on having me sign the correct paper work. I get a call 2 months later telling me the finance Manger forgot to have me sign some paper work to get my Plates filed. I understood and they fedex 2 day shipped them out to me. To my surprise when I opened it the papers weren’t only for my plates but other very important paperwork that makes me believe the deal didn’t even go through correctly since they didn’t have me sign like 5-7 sheets. Once I sent it back this happened around 8/20/24. I waited a few weeks then reached back out to my sales guy and he assured me that everything was fine and he is sure I would get my registration and plates within the time of my temp tags expiring on 10/11/24. I could never get a response from Scott the finance manger in the multiple times I called his desk always would go to voicemail. I then started trying to talk to other managers I finally got the response from the general manager Skyler. At first he seemed helpful and trying to help. For some reason he admitted that they had a Government agency in their dealership at some point because customers gave complained about this same situation. He told me Iowa is hard to work with. I could maybe understand that. But having 3 months to file paperwork then having the paperwork not signed that is 100% in them and not on the state of Iowa being hard to work with. From there he told me he would reach out to me the next day a Wednesday but never did. Then I reached out on Thursday and he was out on his day off. I reached back out on Friday. He then told me someone from their offices would reach out and give me an update. This was on Friday 10/4 which at this point my plates expire on 10/11. There is no way possible my plates would arrive before they expire. I continued to ask what they could do for me as clearly this was their mistake and negligence on still not sending in my registration. He continued to try and argue after I told him I would need a rental Car as this was my only vehicle. He told me the dealership would only pay a ticket and other cost if I got pulled over and given one. This baffled me that he would tell me to drive without a registration and if I got pulled over they’d cover it, I drive over an hour away from home. If I were to get pulled over a police officer isn’t going to allow me to drive my car and I would be stranded. I was tired of arguing with him and told him to have a good day. That same day I got a call from someone at their accounting office telling me the situation, that BARLEY ON FRIDAY 10.4 they sent my paper work to the third party filing company to be sent to the state of Iowa. SO STILL not filed, Just sent to the company who would do it. she told me at the soonest it would be 2 weeks for me to get my registration and plates. If you can avoid buying a care from here I would. The fact that they don’t take any accountability for their mistakes to make it right. I have spent multiple hours calling trying to figure this out and got the run around for over a month is insane to me. Company would get a negative rating if I could. They clearly only care and give proper attention while you’re buying but once you’re out the door they could care less. More
by Herrerajuan064
Employees Worked With
Scott
January 12, 2024
Came to agreement to purchase vehicle and trade in vehicle in early Feb 2023. The trade in vehicle had an extended warranty and it was cancelled as I would receive the refunded amount since it was not vehicle in early Feb 2023. The trade in vehicle had an extended warranty and it was cancelled as I would receive the refunded amount since it was not used. New vehicle arrived in mid-June. I walked into the showroom and was told there’s my vehicle. Not in the color I ordered but in a different color. It was my second choice so I chose not to balk at it. The salesman had called me and asked what dealer options and accessories I wanted. I advised I wanted some additional accessories including the lighted door sills. The cargo sill was done but not the door sills. Straight into the finance office and there was still no mention of what the trade in cost was. I have been to this dealership two prior times for car purchases and got the impression they’ll just take me for granted. Vehicle purchase complete. Still no sign of a warranty refund check for months. After my vehicle purchase, there was no follow up with the dealership which used to be their standard. I contacted the GM for assistance and displeasure on the accessories, color of vehicle, service, and the non responsiveness of the warranty refund. The finance manager asked me to reach out to him after I had referred a family member to the dealership for a purchase and said he’d be willing to help me get my refund. Around mid to early Sept, he advised the paperwork was sent. 8 weeks go by and I contact the dealership and they said it takes months for ‘processing’ in today’s digital age. In early November, I contacted the warranty company and they advised they have no notification from the dealership. I was able to put all the documents together myself and forward it to the warranty company. I received the warranty refund check in approximately 5-7 business days. I reached out to the dealership and they had sent the paperwork to the wrong email address for the warranty company. I remained reasonable and patience for poor service, missed items on an order, from a repeat customer. The GM offered me a free oil change to which I declined. I offer Lexus of Peoria a one star review. I posted the above review on Google reviews and Abe the GM asked me to call to talk about my experience. I left a voicemail the following day I received the reply and guess what. No follow up or call. They continue with one star service. #neveragain More
by Jastubler
Employees Worked With
Thom Van
November 29, 2023
This is Nancy F. I purchased the vehicle 2018 Ford Edge on October 21st of this year 2023. it started off great I found the vehicle at night on their website called I purchased the vehicle 2018 Ford Edge on October 21st of this year 2023. it started off great I found the vehicle at night on their website called the very next morning Saturday morning. did a lot of talking over the phone asking questions all doing all the right things. was under the impression that I was getting a quality vehicle and I did not. after purchase and on the drive home, the steering wheel started shaking. it was a 3 hour trip one way to buy this vehicle. I took it to Dobbs found out that it needed an alignment and a new battery and now I'm getting the run around to get my refund. do not do business with this entity. they have no remorse for their unethical Business practices. they will lie cheat and steal to get a vehicle sold. I was the fool. I should not have trusted. More
by NCFoster
Employees Worked With
Adam Arms, Matt, Skyler
November 09, 2023
I bought my 54,000$ Lexus in January. I am still in shock that I have 1 key fob due to a shortage. I have called the factory , dealership, better business bureau and they don’t care. Mind I am still in shock that I have 1 key fob due to a shortage. I have called the factory , dealership, better business bureau and they don’t care. Mind you this was not mentioned until after I signed everything! I have talked to other dealerships and they laugh and say leave it to Lexus to rip another customer off. I would never purchase another Lexus if the last car on earth. So nice and fake until you sign all paperwork. So anybody looking at a new Lexus in Peoria do your homework! Fed up! More
by dd
Employees Worked With
Rodney Shoop, Kyle Uftring, Dave Yeargain, Mark Diver, Bill Morton, Jason Nordvall
October 28, 2023
Such a great experience from top to bottom. This is our 8th Lexus we have purchased from Lexus of Peoria and we are always treated like royalty. From Abe the GM to Adam the Finance Manager, the This is our 8th Lexus we have purchased from Lexus of Peoria and we are always treated like royalty. From Abe the GM to Adam the Finance Manager, their staff is so friendly, helpful, & passionate about the Lexus brand. A special shout out to Thom our Sales Consultant who ALWAYS treats us like a member of his family. He always greets us with a smile and handshake (or hug in my wife’s case) and he is so easy and fun to deal with. From Alvena & I we just want to say thank you all again for a wonderful buying experience!! More
by Scott
Employees Worked With
Thom Van, Rodney Shoop
September 04, 2023
Worst experience ever! Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it be Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame where you change your mind. But not twitch these people. Worst. Experience. Ever!!! More
by pntrtat
Employees Worked With
Chris
August 01, 2023
Danielle Bensing was wonderful. She helped me with my new car and how to use the features. Very nice, pleasant and patient person. I would recommend her to my friends that are lo She helped me with my new car and how to use the features. Very nice, pleasant and patient person. I would recommend her to my friends that are looking for a Lexus (new or used). More
by dholmes26
Employees Worked With
Danielle Bensing
July 31, 2023
Not your normal car buying experience. It was a great experience. I can't say any thing but good. Thom was my salesperson and he was also great. I would recommend this dealership to any o It was a great experience. I can't say any thing but good. Thom was my salesperson and he was also great. I would recommend this dealership to any one looking for a Lexus or some other manufacturer. If it isn't a good car,they won't sell it. More
by lloydalleman
Employees Worked With
Thom Van
November 02, 2021
I bought a new owned Escalade here and I live 2.5 hours away and had an issue with the nav screen and the truck was out of warranty and they went above and beyond to help me not only did they replace the s away and had an issue with the nav screen and the truck was out of warranty and they went above and beyond to help me not only did they replace the screen at no cost to me but they sent a driver to pick up and drop off my truck to me there customer service is amazing I highly recommend them More
by Pat
Employees Worked With
Victor internet sales manager
March 01, 2021
Just had my Lexus ES 350 2019 looked at for an unusual wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. I had acquired the car from Lexus of Naperville who at the 5K service failed to observe that rear alignment was off which resulted in uneven wear of the rear right tire. I had Lexus of Peoria look at the vehicle that developed a tire rumble after the 5K service and the issue was traced to the alignment which resulted in 4 new tires at 9K. Thanks to Rodney Shoop and Dave Yeargin for their effort in solving my problem. More
by GeorgeZacharias
Employees Worked With
Rodney Shoop, Dave Yeargain
