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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,564 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,564 reviews

November 11, 2020

Typical dealer, they sold me a car with a bad alignment, took it to them to fix it and they said they can't cause I need to buy new tires from them. More

by Ragesolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
Dec 01, 2020 -

Lexus of Pembroke Pines responded

I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly to see what more we can do to assist you regarding our alignment. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

Kind, Professional and Knowledgeable. The Lexus team Kind, Professional and Knowledgeable. The Lexus team made my car buying experience hassle and stress free. I had a great experience with both Lexus More

by MarZiemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Agent: Rod Fuller , Nicholas Ensey
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Feedback like this makes our day and we appreciate you taking the time to share! At Lexus of Pembroke Pines, it is our goal to provide guests with a seamless and enjoyable car buying experience and I am thrilled that came through to you. We wish you safe travels!

November 11, 2020

He's a dealer who has the best customer services. I have bought cars in other dealer but in this one I am satisfied. Thank you More

by Morales567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gema Urbina, Carlos Rodriguez
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your confidence! Thanks for choosing Lexus of Pembroke Pines, and enjoy your new car!

Nov 11, 2020 -

Morales567 responded

Thank you so much

November 11, 2020

Always a pleasure to buy here. They understand the value of time and getting things done quickly. My goto Lexus dealership for over a decade More

by Connectorsplus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala, Yomar Contreras
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and we hope to see you again sometime!

November 10, 2020

All the staff was friendly and the service was fast and it was ready on time, Jose Amaro very friendly and Professional, best service thanks Lexus Pembroke Pines More

by Virgilio & Cindya Namnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Virgilio & Cindya - thank you for trusting our Lexus of Pembroke Pines team with your business. It is fantastic to hear that Jose is always so accommodating during your visits and we look forward to taking care of you next time!

November 10, 2020

Great service, since day one the willingness to help and assist went beyond my expectations. Communication with Alex was great and he definitely made my first Lexus experience very pleasant. More

by Juan Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Juan! It is wonderful to hear that you had such a great purchase experience working with Alex. We appreciate your business and are happy to hear that you are so satisfied with your new car. Congratulations, and we hope to work with you again at Lexus of Pembroke Pines!

November 10, 2020

Very nice to know that theirs is people who are very professional in the job that they hold and is reflected by their friendliness.and willingness to help More

by MORELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We look forward to taking care of you next time!

November 09, 2020

All went well. Carlos is a very attentive & conscientious employee. That’s all I can think of but this survey wants me to write more. More

by HARPERGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Harper! We appreciate your feedback and are very happy to hear that Carlos delivered such a fantastic service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 09, 2020

Excellent customer care super efficient service. Great communication with Wayne Fogle from Lexus Hollywood and Robert from Hollywood Toyota. Many Thanks for all your hard work! More

by muratvitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Fogle
Nov 09, 2020 -

Lexus of Pembroke Pines responded

We are very glad to hear that you received excellent service from Wayne, Robert, and our Lexus of Pembroke Pines team. Thank you for trusting us with your business!

November 09, 2020

what they offer they deliver, no falsehoodsBuying a new what they offer they deliver, no falsehoods Buying a new car is a pleasure. negotiated by phone or online for the car. 1 1/2 hours from the time More

by sjs350
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are proud to have earned your business and happy to hear that the Lexus of Pembroke Pines team earned your five-stars. Congratulations on your new vehicle and safe travels! We hope to work with you again down the road!

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