Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,682 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 18,682 reviews

December 06, 2020

Car wash was terrible, service consultant forgot me, i had to go find him.if this is my review, why are u telling me how many words there has to be??? Thats bush league... More

by NMF525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
Dec 08, 2020 -

Lexus of Pembroke Pines responded

I am sorry to hear that you are disappointed. Our customers are our top priority, and I apologize if this was not better reflected during your time working with us. I would appreciate the chance to speak with you to see if there is any way I can improve your experience. If you are willing, please reach out to me at your earliest convenience. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

December 06, 2020

We were greeted right away and treated with respect. Sam Librati took very good care of us and made this process so efficient and quick. We were shown all the options Lexus has to offer and let us decide wh More

by DEBRA777
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Sam took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle, and we look forward to your first service visit!

December 06, 2020

Carlos is the best in maintenance department , I’ve try other representative but no body like Carlos Perez. Very punctual, he will do what the promises. I am very happy with the kind of service he has prov More

by ISABELPENA-
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Isabel! We are very proud to have Carlos on our team, and it is wonderful to hear that he went above and beyond to assist with your vehicle. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

December 06, 2020

My car was taken at the appointment time and was done earlier than expected. Everyone pleasant and knowledgeable. Pleasure using Lexus. Will return in the future. More

by Lin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Lin, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 05, 2020

Patrick was fantastic as usual. This was my second time purchasing a car from him,always ready to help and make everything smooth. Lexus is very fortunate to have him. More

by PIKINE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Patrick delivered such a seamless purchase experience. Congratulations on your new vehicle, and we will certainly pass on the kind words! - The Lexus of Pembroke Pines team

December 05, 2020

Jeremy is the absolute best service advisor! He’s very attentive, knowledgeable, kind, funny, and prompt. Very happy & now I look forward to coming back to this dealership to have all my services done. Al More

by Brooke S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, Erik Estrella
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Brooke, thank you for taking the time to leave us a review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. It is always a pleasure to service your vehicle here, and we look forward to your next visit!

December 05, 2020

I trust them with my car. Sebastian was friendly and knowledgeable. Really nice people there! from the moment I came in, I was welcomed in. More

by DIEHL31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for visiting us at Lexus of Pembroke Pines! We love to hear that you received welcoming service from Sebastian and our team. Enjoy your week!

December 05, 2020

Sales department lacking knowledge. Not much help with explaining features. Service department fixed a tire. Pleasant experience but too long. JM Lexus has a much classier operation. More

by MKRANTZLER
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, REINALDO ENRIQUE RIVERA RAMOS, Rohan Alexander, Mikhail Khalev
Dec 08, 2020 -

Lexus of Pembroke Pines responded

While we are glad to hear that you had a successful experience working with the team, we are concerned by the rest of your feedback. We aim to deliver the highest level of service to each of our guests, and I would appreciate the chance to speak with you to see if I can answer any questions you may have about your vehicle. I will not be able to gather your contact information from this review, so if you are willing, please give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 05, 2020

Frank and Patrick are the best!! The device is second to none. I will recommend them to everyone as they give the best deals ever More

by nv571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala, Patrick Hew
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Frank and Patrick! We are happy to hear that they helped you get a great deal. Safe driving from all of us here at Lexus of Pembroke Pines!

December 05, 2020

Our experience was amazing. Very friendly and no hassle. What they originally told us the price would be, it was. No back and forth like other dealers More

by mgallardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gema Urbina was our finance and she was great , Gaetano Costantino, Carlos Rodriguez
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We pride ourselves on our straightforward and accommodating service here at Lexus of Pembroke Pines, and it means a lot to know that we hit the mark. We hope to see you again sometime!

...
1567
...