Lexus of Pembroke Pines

My advisor Melissa Ho is very professional and thoughtful She was able to have my car returned the same day Also Driver was very thoughtful & professional She was able to have my car returned the same day Also Driver was very thoughtful & professional More

Had a great experience thanks to Rod Fuller. I did not have an appointment but had an emergency. He made sure I was ok and had my issue fixed. have an appointment but had an emergency. He made sure I was ok and had my issue fixed. More

All work was done, but I thought they washed the car beforehand returning it. Needed to speak to technology and they were very helpful . Thanks for pickup and delivery beforehand returning it. Needed to speak to technology and they were very helpful . Thanks for pickup and delivery More

Was very disappointed with the service on my uv200. My car was picked up on Thursday am and I was given a loaner which was fine. But I never heard from the service dept all day. I finally calledat 4:30 to car was picked up on Thursday am and I was given a loaner which was fine. But I never heard from the service dept all day. I finally calledat 4:30 to check on the status . Was was told my car was done but there were no driver available they all went home and they will bring my car back Friday. This is my third car from you and never had this before Also.I asked them to wash my car ,which was the worst job. Very shoddy More

Jose is one of the most professional service advisors I’ve worked with! The place is clean, process smooth, and they are doing a great job at keeping up with Covid safety precautions I’ve worked with! The place is clean, process smooth, and they are doing a great job at keeping up with Covid safety precautions More

John S. In service is fantastic. We keep coming back after 16 years. Please keep up the great work and excellent customer service. Russ Connell after 16 years. Please keep up the great work and excellent customer service. Russ Connell More

I had to call several times to get someone on the phone to schedule a service appointment/loaner. Once it went to voice mail and said you were closed which you were not. I Was told you were short staffed to schedule a service appointment/loaner. Once it went to voice mail and said you were closed which you were not. I Was told you were short staffed. Once I arrived my adviser was excellent and service was excellent. More

Needed warranty work for an airbag sensor that they did not have in stock, a month later I’m still waiting for the call to have it done They had plenty of tome to quote me $987.00 to replace four rotors a not have in stock, a month later I’m still waiting for the call to have it done They had plenty of tome to quote me $987.00 to replace four rotors and pads Not impressed More

The experience was great. The process was fast and efficient. Great customer service! We definitely love our car. We will be back. Thank you again efficient. Great customer service! We definitely love our car. We will be back. Thank you again More

Went for an oil change and was told I need service and recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted my service advisor asking if I can have that. He said yes. When I got there they said no !misrepresentation More