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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,564 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,564 reviews

November 23, 2020

Complete an early upgrade on my lease. So happy at the deal, the service, the vehicle and GREAT SERVICE I get every time! Love my new Rx350 sport 😁👍 More

by alvesgirl72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
Nov 24, 2020 -

Lexus of Pembroke Pines responded

It makes us smile to hear that you love your beautiful new Lexus RX 350 Sport - congratulations! We appreciate you coming to Lexus of Pembroke Pines to upgrade your ride and are so glad that you're happy. Thank you for your business!

November 23, 2020

‘Twas a good experience Kazi gave all his full attention to me and my husband, was satisfied and didn’t stop until we got the car More

by AMEDRALIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Kazi took good care of you and your husband here at Lexus of Pembroke Pines, and we hope that you continue to enjoy your newly purchased vehicle!

November 23, 2020

Melissa Ho is awesome! She's got great customer service. She is always prompt, welcoming and cordial. Very happy with the service provided. Thank you. More

by viannire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing so many kind words about Melissa! We love that you can turn to her for all of your auto service needs and know that you will be well taken care of. Hope to see you again at Lexus of Pembroke Pines!

November 23, 2020

Most unpleasant buying experience of my life. And it got worse when I read what the dealership added into our contract AFTER we agreed on a price. They charged $799 for "Document Fee" $181 in DMV fees, inc More

by Gelow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren Lusane
Dec 08, 2020 -

Lexus of Pembroke Pines responded

This is a very concerning review to read. We strive for efficient and friendly service here, and I would like to speak with you directly to ensure that we clear up any confusion regarding the finances. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

November 23, 2020

5 Star Service. Richard Monivis was excellent and a pleasure to do business with. Highly recommended to anyone looking for a Lexus. Thank you Richard More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for your rave review! We are delighted that Richard helped you get into a great vehicle. Enjoy it! - Lexus of Pembroke Pines team

November 23, 2020

My service was quick and my service advisor was Melissa and she was very attentive. Melissa make sure your vehicle is taken care of in a timely manner. More

by GMONEYJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done! It is fantastic to hear that Melissa was so helpful during your recent service visit. We hope to see you next time!

November 23, 2020

Good service Salesman was very patient brought me down 2 Good service Salesman was very patient brought me down 2 cars to test drive looked at inventory options for me was very good mannered and knowledgea More

by SHELIABARRERO
Friendliness
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Kazi Sofian
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Shelia - thank you for shopping at Lexus of Pembroke Pines and for sharing your feedback! We're thrilled to hear that our sales and finance team were such a pleasure to work with during your visit. Congrats and safe travels!

November 22, 2020

The Service Dept customer service is great! Friendly, patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. More

by budgetsmt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience with our Lexus of Pembroke Pines service department! We're grateful for your confidence in us and we look forward to working with you next time!

November 22, 2020

I had a great experience at this dealership. I was nervous about making this purchase but the staff there made me feel comfortable. Everyone was so helpful and professional. More

by LBlood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not see the Finance Manager's name. But he was awesome., Brandon Budhai
Nov 23, 2020 -

Lexus of Pembroke Pines responded

We are delighted to hear that our team helped you feel confident in your purchase. Thank you so much for supporting Lexus of Pembroke Pines with a wonderful review! We are lucky to have you as a customer.

November 22, 2020

Three hours for an oil change ,is way to much. After that time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. More

by Cegos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
Dec 08, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the quick and communicative service we pride ourselves on here, and I'm disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our attentiveness, efficiency, and communication going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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