Lexus of Pembroke Pines

Worst service I’ve ever received! I feel like I was scammed into purchasing my vehicle. The benefits I was told I would get was all a lie. Very unorganized! scammed into purchasing my vehicle. The benefits I was told I would get was all a lie. Very unorganized! More

A super team of work, with excellence and absolute quality in each of its members, makes the client feel pleased and satisfied with his purchase. The best without a doubt. quality in each of its members, makes the client feel pleased and satisfied with his purchase. The best without a doubt. More

This is the place to go to buy your new Lexus. My go to salesman is Richard M. Won’t buy from anyone else. Friendly, dependable and patient. Do your homework and ask for your price. I also service all my L salesman is Richard M. Won’t buy from anyone else. Friendly, dependable and patient. Do your homework and ask for your price. I also service all my Lexus cars there. Again great service from Jeremy. More

Good customer service. Good staff to customer communication. All work and options explained. Good experience with Jose. Had a pleasant and professional experience with Jose in service. Thank You communication. All work and options explained. Good experience with Jose. Had a pleasant and professional experience with Jose in service. Thank You! More

Me encanta ir a hacerle servicio a mi Lexus. Son todos muy amables, el servicio es rapido y muy organizado. Gracias por la atencion que brindan. muy amables, el servicio es rapido y muy organizado. Gracias por la atencion que brindan. More

This is my second lease vehicle, what a disappointment, never again with Lexus, No customer service, no reason to swallow the bill so customers can return. All I was told not our fault not your fault, an a never again with Lexus, No customer service, no reason to swallow the bill so customers can return. All I was told not our fault not your fault, an animal got under the hood and cut wires. From the beginning of my second lease, I was disappointed the vehicle does not feel like the lease I had before and they should be the match. More

Very professional dealership with great customer service. Sales department is amazing and attentive. Makes the process of buying a car quick with clear communication. 100% recommended!! Sales department is amazing and attentive. Makes the process of buying a car quick with clear communication. 100% recommended!! More

After my car was serviced, I went to the collision center for an estimate. The alarm had gone on while the car was in the garage & keys were in the house. The alarm caused the trunk to open & it caught on th for an estimate. The alarm had gone on while the car was in the garage & keys were in the house. The alarm caused the trunk to open & it caught on the inside of the garage door, pulling the door up with it.. damage was done to the rear trunk. The estimate I finally received today is for $1274. This is considered person error, although I don’t know how that is possible. A scan was run to see if the keys were set off but nothing showed. This is my 8th Lexus. I hope to speak with the general manager about how we can come to an arrangement that will be satisfactory to a very loyal customer. Check my history to confirm. I will expect sone consideration from Lexus for damages that occurred while the car was in the garage and going no place. I recommend the service Center but am not happy with the collision department. What happened to my car was probably the result of product liability issue. More

Went in to get my radio serviced and was told numerous times that the radio was fine. They finally said the connection was loose and “fixed” it. 2 weeks later same issue is occurring and my warranty ran times that the radio was fine. They finally said the connection was loose and “fixed” it. 2 weeks later same issue is occurring and my warranty ran out when they said they “fixed” it. Terribly disappointed. More

Based on my first visit to this dealership on December 6, 2020, it will be my last. I drove from West Kendall to Pembroke Pines. Based on my communications with Matthew (last name unknown) we were close to 2020, it will be my last. I drove from West Kendall to Pembroke Pines. Based on my communications with Matthew (last name unknown) we were close to a deal so I made the appointment. Guess what, when I got there Ronald was busy, never met Matthew, Ronald then had me visit with another sales person who never knew anything about my current lease. By the way, Marvens was very nice to talk with. Not his fault. The point is, the numbers were so much higher and I was never introduced to any sales manager. I left the dealership very upset. End of story. More