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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,564 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,564 reviews

November 29, 2020

Took my 07 Lexus LS 460 for 120k service; done in 4hrs just like service rep Mr Rust said. Straight to the point. Car was cleaned and washed after service. More

by e_alicea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Rust
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It makes our day to hear that our team made your 120,000-mile checkup so efficient and straightforward. Thank you for trusting Lexus of Pembroke Pines with your 2007 Lexus LS 460!

November 29, 2020

Thomas Abraham was EXCELLENT... I have purchased/leased many vehicles over my 71 years... Thomas Abraham was the best... thank you for the great service I received More

by andy81
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review, Andy! It makes our day to hear that Thomas made your car-buying experience so exceptional. Your endorsement means the world to us - and welcome to the Lexus of Pembroke Pines family!

November 29, 2020

I have been a customer of LOPP for over 10 years.I have both leased and bought my vehicles.The sales and service dept..are proficient in their respective areas More

by LCTWO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
Nov 30, 2020 -

Lexus of Pembroke Pines responded

What can we say to thank you for your ten years of business? It really means a lot that you've had positive experiences with both our sales and service teams. We look forward to our continued relationship! - Lexus of Pembroke Pines team

November 29, 2020

I made an appointment and had to wait 20 minutes to be checked in and 1 1/2 hours for an oil change. There is no reason an oil change should take that long. More

by THEBARRY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Dec 16, 2020 -

Lexus of Pembroke Pines responded

We strive for quick and efficient service here, and I am disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 29, 2020

Excellent service and profesional staff.José from Excellent service and profesional staff. José from “Service” was attentive and knowledgeable. The was a missing nut in the front passenger wheel and More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José (Service)
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-stars! We appreciate your support and are thrilled to hear that José went above and beyond to make your service experience seamless. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 29, 2020

Great customer service ! Always kind and very professional! Alejandro goes beyond what’s expected and we are repeat customers because of him ! Thank you so much ! More

by Kassandranuno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! We're thrilled to hear that Alejandro always takes such good care of you and your vehicle. Thank you for your confidence in Lexus of Pembroke Pines!

November 29, 2020

Always a great experience when I go here. The staff is Always a great experience when I go here. The staff is kind, courteous and responsive. The service advisors are excellent and help with your every More

by Andres Ossa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Andres! It's always a pleasure to make your service visits worth the drive. Thanks for your confidence in Isidro and the rest of our team!

November 29, 2020

Excellent service. Very Friendly. Totally reliable. The use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! More

by Dianen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our pleasure to make your service visit convenient and stress-free. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 29, 2020

Frank and Moez were the best . The team is professional and friendly . I highly recommend it. Frank went out of his ways to meet my request. More

by LexusLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Dec 01, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Frank and Moez provided professional service which earned your five stars. Thank you so much for recommending us! We hope that your new vehicle is treating you well.

November 29, 2020

Fast and easy! Nice sales clerk! Went in for an oil change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! More

by SLAM523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis, Scott Mankin
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. Our team strives to deliver a seamless experience and I am glad that came through to you. We look forward to seeing you the next time you bring your vehicle in for an oil change!

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