Lexus of Palm Beach - Service Center

Visited on 9/22/21. appointment was for 12:30. I arrived at 12:40. I was told Francesca would see me. I waited 25 minutes, no Francesca. Found someone else and Brian appeared. He did rush my car arrived at 12:40. I was told Francesca would see me. I waited 25 minutes, no Francesca. Found someone else and Brian appeared. He did rush my car thru the service. He came and got me from the waiting room and told me my car would appear shortly. I waited 10 minutes and finally went to sit inside. It took another 5 minutes to arrive. Today, 9/28, valet service noted a piece of plastic hanging from the underside of my car. Is this a result of something done during the servicing of my car? I can't drive back to the dealer, so have to have it checked by a local repair shop. Now asking me to rate employees I interacted with. None are listed. I have to fake one to be able to post. More

Waited one and a half hours. Greeted by outside service tech, but never greeted by service manager. Had to go to his office to find out car was ready. Poor reflection on service dept. tech, but never greeted by service manager. Had to go to his office to find out car was ready. Poor reflection on service dept. More

Very satisfied with service at Lexus .Francesca is so Very satisfied with service at Lexus . Francesca is so helpful and always available for me. Very satisfied with service at Lexus . Francesca is so helpful and always available for me. More

I have been a Lexus customer since 1993 & this is the 1st time I’ve had a problem. Getting through to the service manager was difficult- I left messages & he claimed he never got them. It took several days j time I’ve had a problem. Getting through to the service manager was difficult- I left messages & he claimed he never got them. It took several days just to set up the service appointment. He was less than helpful in all matters More

Lexus of Palm Beach is only as good as their people. Scott V, our service advisor, is exceptional. We just took our LS 460 in fir service and as usual, Scott took car of everything. We highly recommend Scott V, our service advisor, is exceptional. We just took our LS 460 in fir service and as usual, Scott took car of everything. We highly recommend Lexus of Palm Beach. More

Lexus of Palm beach is definitely one of the best if not the best! They have maintained my 2014 IS350F so I drive with confidence trouble free. Kudos to service managers Usman and Patrick. the best! They have maintained my 2014 IS350F so I drive with confidence trouble free. Kudos to service managers Usman and Patrick. More

very happy with the service Dept. Hervey is very helpful, and easy to deal with and easy to deal with More

Excellent service. Brian Korbus was very helpful and made this first service visit thorough. The dealer had AJ help to set up the navigation from my phone. He showed us what we had missed in the setup. this first service visit thorough. The dealer had AJ help to set up the navigation from my phone. He showed us what we had missed in the setup. More

Service was done as expected. However when I came to pick up my car, the key was misplaced. After 20 minutes of waiting I was given a ride back to work and was told my car would be delivered to me once the k up my car, the key was misplaced. After 20 minutes of waiting I was given a ride back to work and was told my car would be delivered to me once the key was found. Eventually the key was found and my car was delivered. But not a word of apology from anyone other than the valet who delivered my car. I had asked twice for the service department manger to call me but apparently he is too busy. More

Great serviceEasy to make appointmentsservice Great service Easy to make appointments service department is very attentive. If needed, a temporary vehicle is offered Great service Easy to make appointments service department is very attentive. If needed, a temporary vehicle is offered More