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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,111 Reviews

1,111 Reviews of Lexus of Palm Beach - Service Center

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May 23, 2022

Great service from Bill Power. Kept time commitment for vehicle to be ready. Provided loaner More

by Robert_ mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill power
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May 25, 2022 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 22, 2022

Francesca is the best! ! She's been a trusted service advisor and friend for 10 years. More

by WSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca Schintu
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May 23, 2022 -

Lexus of Palm Beach responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 22, 2022

Sales and service great On time and waiting room greatTook car and told me what time it will be y More

by Hsilver6464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know
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May 23, 2022 -

Lexus of Palm Beach responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 20, 2022

I was treated with respect by all of your service people and I appreciated their professional courtesy!! More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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May 22, 2022 -

Lexus of Palm Beach responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

May 22, 2022 -

Millie responded

👍

May 19, 2022

The service waiting area was very comfortable and the 10000 mile service was done quickly and included a car wash. More

by phil_133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gordillo
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May 20, 2022 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 18, 2022

Apparently the dealership is undergoing some renovations and there is only one toilet for women to use - this very inconvenient! More

by mjford46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vessey
Report | Print
May 20, 2022 -

Lexus of Palm Beach responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Palm Beach take our reviews very seriously. Please call our General Manager at (561) 291-6004 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 17, 2022

Terrible communication and coordination- cancelled the first time last minute. Did not follow through on the service needed in the second attempt. Driver was very polite and easy to work with, otherwi More

by Underdog4777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Bouker
Report | Print
May 19, 2022 -

Lexus of Palm Beach responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6004 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

May 17, 2022

Great dealership, I appreciate having a loaner while my car is being serviced. I also like how I’m told upfront how much the service will cost. More

by ifornelius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca
Report | Print
May 19, 2022 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 16, 2022

Very responsive to our requests. Easy to work with. Nice facility. Good customer support and service. More

by ask0580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kobus
Report | Print
May 18, 2022 -

Lexus of Palm Beach responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 14, 2022

Anticipating a tedious wait for four tires to be installed, it was surprisingly pleasant. Tim was helpful and easy to communicate with. The surroundings comfortable. Only missing aspect, was the More

by davjazz98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
May 17, 2022 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6004. We hope to hear from you.

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