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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,111 Reviews

1,111 Reviews of Lexus of Palm Beach - Service Center

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June 28, 2022

Dennis was very helpful and attentive to our service needs. Fast service. Thanks for the ride to and from my job More

by Vincents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis and Angel
June 26, 2022

Courteous, timely and efficient service. Service writer Scott Vessey, is helpful and friendly . No pressure to do unnecessary work. More

by Marlandshel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vessey is very accommodating to fit service time to my schedule
Jun 28, 2022 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 20, 2022

I had an electrical problem and I called Brian Kobus and said bring it now. I brought it in, he gave me a loaner car and I picked up my car the next morning. It was very good service. More

by John Kingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kobus
Jun 22, 2022 -

Lexus of Palm Beach responded

Hi John, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 20, 2022

The dealership was very quick with the intake process and there was no wait time. More

by stacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herby
Jun 22, 2022 -

Lexus of Palm Beach responded

Hi Stacy, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

June 19, 2022

Agent waited over an hour to tell me I needed breaks which took another hour in half. Wasn’t very pleased with that. Additional the rep called me to tell me about the breaks when I was in the lobby and More

by Ebee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herby Boileau
Jun 20, 2022 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6004 -- we hope to hear from you soon.

June 17, 2022

The staff were great. The service was quick. Checkout was easy. I recommend this dealer More

by Drmarlenesotelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Carter
Jun 17, 2022 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for your feedback! We hope you have a great day!

June 17, 2022

Excellent caring service and felt that I was treated with respect without ferlibg like i was part of an assembly line. More

by Picota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca
Jun 20, 2022 -

Lexus of Palm Beach responded

Hi Picota, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 16, 2022

Jeramy was superior! ! He explained in detail what I needed as far as servicing for this appointment and what my next appointment would entail. He was extremely courteous More

by Diankeller35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Carter
Jun 17, 2022 -

Lexus of Palm Beach responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 16, 2022

Lexus of Palm Beach is the best dealership I’ve been to, you always get the best attention, service and all the work is always complete neat. I also have been dealing with the same service advisor for over More

by Carolina Henao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Powers
Jun 17, 2022 -

Lexus of Palm Beach responded

Hi Carolina, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Palm Beach. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 15, 2022

I was taken on time by my service adviser, provided a loaner, and returned after being texted several hours later that my vehicle had been serviced completely. Everyone was pleasant and efficient. That More

by hnarrow@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca Schintu
Jun 16, 2022 -

Lexus of Palm Beach responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Jun 16, 2022 -

hnarrow@aol.com responded

Return my hand sanitizer bottle and pump that was removed from my cup holder.

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