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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,111 Reviews

1,111 Reviews of Lexus of Palm Beach - Service Center

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January 12, 2023

Fantastic dealership . I only used it for service. Francesca Schintu, my service adviser is fantastic.Not only she is an accomplished professional, but also has great people More

by B. Beker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Schintu
Jan 18, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 12, 2023

I continue to be so very impressed with the Service Department at this dealership. They are efficient, communicative, and instill a sense of confidence in the work. Thank you. More

by philip.carbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Usman Athar
Jan 17, 2023 -

Lexus of Palm Beach responded

Hi Philip, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 12, 2023

I never feel like I'm being upsold - they tell what's needed and what services can wait and allow me to make an informed decision. My service provider, Brian Kobus, is top notch, professional and a pleas More

by reeladvz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kobus
Jan 17, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 10, 2023

Short staff, I waited 30min for them to call me for my appointment. I had to go ask what was taking so long. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Jan 13, 2023 -

Lexus of Palm Beach responded

Hi Maria, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6004. We hope to hear from you.

January 09, 2023

They were attentive, serviced my car very fast to my satisfaction. I cam in as an emergency due to a large nail in my tire and they took me right in. More

by ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Jan 13, 2023 -

Lexus of Palm Beach responded

Hi Ted, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 06, 2023

This is the best dealership for Lexus in south Florida Specially for certified Lexus RX 350. our family has bought 5 of them from the dealer ship. More

by ars0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 10, 2023 -

Lexus of Palm Beach responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jan 10, 2023 -

ars0319 responded

Thanks

January 05, 2023

Jeffrey Herman did an amazing job handling our service. He was professional, knowledgeable, efficient, courteous, helpful, and kind. More

by bachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Jan 07, 2023 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 05, 2023

Francesca always keeps me well informed and is very friendly and professional on every visit. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Schintu
Jan 07, 2023 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 03, 2023

The service representatives are very professional and treat you like family. I went to another dealership before and did not receive any service More

by Rcwelch2347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
Jan 06, 2023 -

Lexus of Palm Beach responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 03, 2023

Most of the service staff seemed to be new and need more training. They couldn’t answer questions as to whether the coverages I bought when I bought the car would cover particular issues More

by jneffrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Jan 06, 2023 -

Lexus of Palm Beach responded

Hi Jneffrain, we appreciate you taking the time to respond. The staff at Lexus of Palm Beach take our reviews very seriously. If you are willing, please call our General Manager at (561) 291-6004 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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