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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,111 Reviews

1,111 Reviews of Lexus of Palm Beach - Service Center

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May 26, 2024

Excellent dealership! Courteous, clean, accommodating, all aspects of this dealership are superb ! I purchased my vehicle here and have always been pleased with the servic More

by rwj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca S.
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May 27, 2024 -

Lexus of Palm Beach responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2024

Excellent service. Will be great if they put sandwiches , yogurts, fruits at lunch time for the patrons that need to wait at that time. More

by rlontax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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May 29, 2024 -

Lexus of Palm Beach responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 16, 2024

Service with my advisor, Jesse, was a very pleasant and informative experience. Waiting time was minimal. More

by klaissm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Garcia
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May 20, 2024 -

Lexus of Palm Beach responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 14, 2024

Service department is awesome. We needed a lot of work on our car. With the help of Jeffrey Herman it was finished before the end of the day. More

by Mvmonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
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May 16, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 13, 2024

Courteous and knowledgeable. Good bagels and coffee but riding that coffee mate and get real cream More

by Alanrdorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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May 16, 2024 -

Lexus of Palm Beach responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 11, 2024

Jeffrey Herman was very helpful and explained recommended repairs and costs, what was urgent and what could wait. Great experience! More

by vickyv504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
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May 11, 2024 -

vickyv504 responded

Although- after reviewing The invoice more carefully I noticed I was charged $250 for the diagnostic that was supposed to come out of the cost of the repairs. Very shady and I would like management to call. .

May 13, 2024 -

Lexus of Palm Beach responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2024

Jeff Herman. Great guy. Very helpful. All should be like him. Instantly knew what to di More

by Aquaski8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Report | Print
May 08, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Lexus of Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2024

Good profesional service, quick and efficient. Worth going back for service as needed for the vehicle More

by jconway226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 07, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

May 05, 2024

The service took a bit longer than expected, but I was provided a loaner car at no charge and my service technician was really good at keeping me updated. More

by lavigne_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
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May 06, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 04, 2024

Service dept has not been the best. Longer than told wait time. Extra charges for scheduled maintenance not advised in advance. Employees smoking in service area during arrival and pick More

by howard.ull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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May 06, 2024 -

Lexus of Palm Beach responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6004 to discuss what we can do to help.

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