Lexus of Palm Beach - Service Center
West Palm Beach, FL
1,115 Reviews of Lexus of Palm Beach - Service Center
Francesca Schintu my service advisor was terrific. Lexus should be very proud to have her. She is a valuable employee and I highly recommend Lexus Of Palm Beach for service because of her. Lexus should be very proud to have her. She is a valuable employee and I highly recommend Lexus Of Palm Beach for service because of her. More
Brought my car in for 35,000 service on a Friday. I also needed 2 new tires. I specially asked the Manager for a multi point inspection. They made notes on my paperwork that Tires, Brakes, and Batter I also needed 2 new tires. I specially asked the Manager for a multi point inspection. They made notes on my paperwork that Tires, Brakes, and Battery all tested good. I did not receive checklist paperwork as I had in all previous service visits. The next day (Saturday) my car wouldn't start (after driving to store) because my battery was dead. It tested 20% health. In addition, breaks started squeaking as I left the dealership the day before. I was then told I needed to have another jump on Monday (because roadside doesn't issue new batteries??) and drive my car to the dealership then to have the Battery replaced. I had to cancel my entire morning to do so. So, now I have lost groceries and I had to cancel all my clients on Monday morning costing me a ridiculous amount of money. I obviously received nothing other than a tire change and the service department could care less about actually servicing my car. What has happened to Lexus? I have purchased 5 Lexus cars in the last 10 years. I am moving to Mercedes/ BMW next. Lexus is just another brand now. Sad to see. Im done. More
Very responsive. Very honest. Very organized. Took care of a problem without a service appointment . Highly recommend operation Very honest. Very organized. Took care of a problem without a service appointment . Highly recommend operation More