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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,115 Reviews

1,115 Reviews of Lexus of Palm Beach - Service Center

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May 24, 2023

Courtesy, professional, efficient, concise, excellent, diverse, consistent, polite, learned, admirable, informed, attentive, driven, satisfactory, honest More

by Fawis34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
May 27, 2023 -

Lexus of Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

May 24, 2023

Jeffrey Herman was knowledgeable, VERY HELPFUL, conscientious and I am SO APPRECIATIVE!!! Thank you, Jeffrey! Lexus is fortunate to have Jeffrey as a service advisor! Cathy Finn More

by cfinn4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
May 27, 2023 -

Lexus of Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2023

Arrived without an appointment and was quickly taken care of. The problem was diagnosed and i decided to wait until it could be fixed rather than make another appointment. I decided to have all of the tire More

by Gyndoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schintuf
May 27, 2023 -

Lexus of Palm Beach responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2023

services rep was very courteous the needs for my vehicle. waiting time was minimum. the service was for brake pads and new tires. More

by notara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lisa
May 25, 2023 -

Lexus of Palm Beach responded

Hi Notara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2023

This dealership is so welcoming. Every person you come in contact with is friendly and courteous. You are always kept up to date with your service. More

by cheroke4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
May 25, 2023 -

Lexus of Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2023

CHRISTOPHER WAS PROFESSIONAL AND TOOK EXCELLENT CARE OF MY SCHEDULED TIRES REPLACEMENT AND AND ALIGNMENT SERVICE HE ALSO POINTED OUT ADDITIONAL SERVICES THAT MIGHT BE NEEDED THE OVERALL EXPERIENCE WAS EX More

by DQBELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER ESPINAL
May 25, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2023

Lack of communication with the service writer, brought it in twice now and both times we have been very displeased More

by Crhinnc1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get name
May 25, 2023 -

Lexus of Palm Beach responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6004 to discuss what we can do to help.

May 23, 2023

Great service as always. I was in and out in no time. Jeffrey was very helpful and knowledgeable about my needs More

by wjames88
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
May 27, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 22, 2023

They are very customer friendly. Their service was excellent. They are competent, thorough and honest. More

by aappel4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
May 25, 2023 -

Lexus of Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

May 22, 2023

Great dealership to work with. They were quick with the service and communicated throughout the whole process. Will definitely return for more maintenance work. More

by raycheung18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Usman
May 25, 2023 -

Lexus of Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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