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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,114 Reviews

1,114 Reviews of Lexus of Palm Beach - Service Center

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June 21, 2023

my service was on time and they did a good job including washing my car. More

by ferntex
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffery Herman
Jun 26, 2023 -

Lexus of Palm Beach responded

Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

June 20, 2023

It was a very nice service , i didnt wait long . Lisa is The best. She explained everything. She asked me about washing my car and vacuum. My car was clean More

by Bozena Mrowiec
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lisa
Jun 23, 2023 -

Lexus of Palm Beach responded

We are pleased to hear you had such a positive experience with us, Bozena! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 19, 2023

Excellent customer service very pleased Rick did amazing job explaining what I needed done in my next visit In service dept More

by Lizbeth73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Bouker
Jun 22, 2023 -

Lexus of Palm Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 19, 2023

Friendly greetings always from everyone, beginning with making the service appointment, checking vehicle in and my service advisor (Ric). The dealership is always sparking clean with good coffee and danis More

by jfernander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agent Ric
Jun 22, 2023 -

Lexus of Palm Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 19, 2023

Always professional and customer service is first rate. Staff is great and helpful. I have recommended them to several friends More

by Scubasammiew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Jun 22, 2023 -

Lexus of Palm Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 17, 2023

Jesse Garcia was so helpful and very correct in his work ad assistant service manager. I like to go there More

by Margarita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Jun 20, 2023 -

Lexus of Palm Beach responded

Hi Margarita, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 16, 2023

Jeffrey Hermon is a great representative for your company Jeff has shown time patience and a great attitude towards customers More

by Mbianch109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Jun 19, 2023 -

Lexus of Palm Beach responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Palm Beach! If you ever need help, just give us a call. Happy motoring!

June 16, 2023

The advisor was excellent (Lisa), always informs you clearly of items to be addressed very professional . More

by carryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LISA,
Jun 20, 2023 -

Lexus of Palm Beach responded

Hello Carryk, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

person in charge Scott, 15k mile service, is it just a call change? They propose to change the tires, the change is not authorized and they do it with a charge of more than $1500, we refuse and they put t More

by Judaries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Jun 20, 2023 -

Lexus of Palm Beach responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (561) 291-6004. We'd appreciate the chance to make your experience a positive one.

June 16, 2023

My service went fine, but they didnt wash my car. I didnt realize it until I was far from the dealership. What a disappointment. More

by ronni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freseman Carvalho, Lisa
Jun 20, 2023 -

Lexus of Palm Beach responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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