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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,111 Reviews

1,111 Reviews of Lexus of Palm Beach - Service Center

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June 23, 2023

My service always takes multiple hours at this location. I came in for a 20,000 mile check up and it took over 3 hours and my car wasn’t even washed. My service advisor also recommended lots of extras that More

by aubrey1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Anthony
Jun 26, 2023 -

Lexus of Palm Beach responded

Hi, we are deeply disappointed by your experience at Lexus of Palm Beach. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6004 to discuss what we can do to help.

June 23, 2023

Always a pleasure visiting! Exceptional personalized service and very friendly staff. I will continue to be a loyal customer. More

by Sophia123
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James
Jun 26, 2023 -

Lexus of Palm Beach responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

June 22, 2023

Francesca came highly recommended when I bought my RX350 and she doesn’t disappoint. The service experience is well managed and the car is well cared for. More

by Jmmas
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Francesca
Jun 26, 2023 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 22, 2023

Always helpful and honest on my visits dealing with my regular vehicle checks and any problems that occur. More

by Efig
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Usman
Jun 26, 2023 -

Lexus of Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 21, 2023

Have been a Lexus owner for many years that being said the cars that I have had great cars Service department is fine and I have had same salesman from day one However the dealership has changed seems More

by DC
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 26, 2023 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (561) 291-6004 so we can assist you further.

June 21, 2023

My service manager was excellent, he kept me informed of the status of my service, explained what was done and made sure I was completely satisfied with everything before we closed out the appointment. I en More

by Hhouck
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Piggee
Jun 26, 2023 -

Lexus of Palm Beach responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

June 21, 2023

my service was on time and they did a good job including washing my car. More

by ferntex
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffery Herman
Jun 26, 2023 -

Lexus of Palm Beach responded

Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

June 20, 2023

It was a very nice service , i didnt wait long . Lisa is The best. She explained everything. She asked me about washing my car and vacuum. My car was clean More

by Bozena Mrowiec
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lisa
Jun 23, 2023 -

Lexus of Palm Beach responded

We are pleased to hear you had such a positive experience with us, Bozena! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 19, 2023

Excellent customer service very pleased Rick did amazing job explaining what I needed done in my next visit In service dept More

by Lizbeth73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Bouker
Jun 22, 2023 -

Lexus of Palm Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 19, 2023

Friendly greetings always from everyone, beginning with making the service appointment, checking vehicle in and my service advisor (Ric). The dealership is always sparking clean with good coffee and danis More

by jfernander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agent Ric
Jun 22, 2023 -

Lexus of Palm Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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