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Lexus of Palm Beach - Service Center
West Palm Beach, FL
1,109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,109 Reviews of Lexus of Palm Beach - Service Center
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July 26, 2024
Great service from our Service Advisor Brain Kobus. He was very professional and courteous. He throughly explained the work required and answered all our questions. We will continue to use Lexus of Pal He was very professional and courteous. He throughly explained the work required and answered all our questions. We will continue to use Lexus of Palm Beach thanks to Brian. More
by strezza0826
Employees Worked With
Brain Kobus
July 11, 2024
Rick. Was terrific. He demonstrated knowledge and understanding. Everything went well and I could not have been more pleased Was terrific. He demonstrated knowledge and understanding. Everything went well and I could not have been more pleased More
by Kenneth. Stern
Employees Worked With
Rick Bouker
July 06, 2024
I recently went to Lexus of Palm Beach to replace my car battery, which was still under warranty. The battery replacement was free, and they offered me a complimentary car wash, which I accepted. However, t battery, which was still under warranty. The battery replacement was free, and they offered me a complimentary car wash, which I accepted. However, this turned out to be a huge mistake. When I went to pick up my car, I was horrified to see light scratches and swirl marks in many different areas of the vehicle. Even worse, the bottom of my right front bumper was severely damaged with scuff marks and peeling paint. This damage was not present when I dropped off my car, and I have picture proof to back this up. I immediately reported the damage to the service representative, Rick, who dismissed my concerns. Instead, he falsely claimed that the scratches were not caused by their car wash. Another service representative even suggested that I decline their car wash services in the future. This interaction is documented in my video recordings that I will upload online and willing to share with all Lexus executive employees. To add insult to injury, I also mentioned to Rick that my car has metal shavings in the oil during oil changes. Initially, he promised they would check it free of charge, but later, he told me I need to bring my own oil sample next time. This flip-flopping is unacceptable, especially given the seriousness of finding metal shavings in two consecutive oil changes. I reached out to Lexus corporate and AutoNation for assistance, but neither provided any help. They stated they will tell the Service Director to contact me. I have also emailed the service director multiple times without receiving any response. This lack of accountability and customer service is appalling. I have documented everything with photos and videos, including Rick taking photos of the scratches on his phone. Despite all this evidence, the dealership has done nothing to resolve the issue. I am prepared to take legal action to get this matter resolved. I urge anyone considering this dealership to think twice before trusting them with your vehicle. Their lack of professionalism and care for customer property is evident in how they handled my situation. Avoid Lexus of Palm Beach at all costs. They damaged my car and refuse to take responsibility for it. Save yourself the trouble and go elsewhere. More
by saief1331
Employees Worked With
Rick
