Lexus of Palm Beach - Service Center

Friendly, knowledgeable ! Explained all work needed & suggested future actions that might be needed as well ! Escorted me personally to a work station that I could use while Explained all work needed & suggested future actions that might be needed as well ! Escorted me personally to a work station that I could use while waiting for car. Service was completed sooner than expected !!! More

Very positive experience bringing my car in for semi-annual service. Francesca was professional and prompt. Service was handled in a timely manner. semi-annual service. Francesca was professional and prompt. Service was handled in a timely manner. More

Place looks amazing, Brian was very funny and made the process super simple. Brian is the guy that could sell you a car with his energy all alone even though I wasn’t here to buy, just service. But the ov process super simple. Brian is the guy that could sell you a car with his energy all alone even though I wasn’t here to buy, just service. But the overall process was amazing. Thanks Brian! More

I was approved by Dignifi and services were not honored, but taken from my account. The correct size/ brand tires (3) were not present and I had to wait for several hours for them to arrive. I was given a l but taken from my account. The correct size/ brand tires (3) were not present and I had to wait for several hours for them to arrive. I was given a loaner, but I made an early appointment to get serviced and return home. The maintenance staff did a good job. More

Great experience to visit this dealership, very friendly and knowledgeable team.Highly recommend this place. Great cars ,great people !!! and knowledgeable team.Highly recommend this place. Great cars ,great people !!! More

Scheduled appointment for next day. Got me done as promised. Cleaned car.Did a good job. Got me done as promised. Cleaned car.Did a good job. More

Worst Lexus dealer I have ever experienced with! I purchased my Lexus from a family member that had the car regularly services at treasure coast Lexus the car ZERO mechanical issues until I went to I purchased my Lexus from a family member that had the car regularly services at treasure coast Lexus the car ZERO mechanical issues until I went to Lexus of palm beach! They misdiagnosed my issue and caused damage that made me sell my vehicle due to the face I worried about my family's safety going forward. I had my 2009 LS 460L towed on my insurance that increased substantially because of these issues to this "dealership" for. thermostat replacement. Not only did they sell me a 5 hour job at a ridiculous, egregious rate for a $60.00 part.In the process of " replacing “ the thermostat the dealer broke the radiator! They told me it was fine to take home. I drove it home the next day the car over heated all the anit freeze drained from the damage done on the radiator when they took apart the front bumper to get to the thermostat! hence why the charged 5 hours of labor due to taking apart the bumper and radiator. Not only did unscrupulous auto group take no responsibility for this damage they did me a favor by reducing the labor fee so I only paid $1,300 for a radiator what a nice gesture! Not only did they acknowledge they could have been at fault hence why they reduced the "labor" costs. I had to go back again to unscrupulous auto group for a oil a change and miraculously the windshield pump was miraculously damaged in the same area’s of the 2 previous misdiagnosed and botched work. No lie I left the Lexus unscrupulous auto group, went to schumacher audi and VW traded in car for the qoute Lexus of palm beach offered me before the windshield issue of $10,000, when I told the unscrupulous auto group I don’t want my family in that car ever again do to your negligent and possible catastrophic engine damage when it over heated and not trusting the next job they would try to sell me, they told me after the windshield issue they would only offer me $7,000! More

Tim, the service manager is the BEST! !! Always get great, timely service. Highly recommend this dealership! !! Always get great, timely service. Highly recommend this dealership! More

I’ve used Lexus of Palm Beach for service maintenance on 2 Lexus RX350’s for the past 6 years (since I moved to FL). They have always been excellent to work with. On my last visit for maintenance I decided 2 Lexus RX350’s for the past 6 years (since I moved to FL). They have always been excellent to work with. On my last visit for maintenance I decided to look at purchasing a car - since we had put it off since Covid. Dave was great to work with on the sales end . . . I traded in a car and I left in a new car! More

No problem. Excellent and very experienced personnel. All questions were answered accordingly with honesty knowledge. Excellent and very experienced personnel. All questions were answered accordingly with honesty knowledge. More