Lexus of Palm Beach - Service Center

This was my first visit to Lexus service, and it was efficient and satisfying. Timely work, well-communicated, and friendly service. efficient and satisfying. Timely work, well-communicated, and friendly service. More

I have always felt that the treatment I have received from the service department personnel has been outstanding. from the service department personnel has been outstanding. More

Had an 8 AM appt and waited 3 hours for them to check my battery that was under warranty. Nothing wrong the first pass on the troubleshooting, then my car would not start after they finished washing it. Bac battery that was under warranty. Nothing wrong the first pass on the troubleshooting, then my car would not start after they finished washing it. Back it went to get the new battery. Service Rep Sam was great, I have been here many times and you may as well settle in, get coffee and make sure you brace yourself for the outcome. More

Brian is amazing and helpful everytime I go. He keeps me informed and makes recommendations as needed He keeps me informed and makes recommendations as needed More

Lisa was my service coordinator and she was such an amazing person, very helpful and knowledgeable. I love her very quick response to my questions. Thank you Lisa. amazing person, very helpful and knowledgeable. I love her very quick response to my questions. Thank you Lisa. More

Brought car in for service. Diagnosed and fixed quickly. I was kept informed along the way through texts, and my service advisor. Waiting room was impeccable. Service was ou Diagnosed and fixed quickly. I was kept informed along the way through texts, and my service advisor. Waiting room was impeccable. Service was outstanding. They take care of you at Lexus. More

I am very pleased with their service department. they work by appointments and wait time is minimal. They keep you informed throughout the maintenance service. they work by appointments and wait time is minimal. They keep you informed throughout the maintenance service. More

My appointment was on time! It was under the two hours they stated it would take! I absolutely love the idea that photos were sent to my phone showing the work in progress. E It was under the two hours they stated it would take! I absolutely love the idea that photos were sent to my phone showing the work in progress. Especially seeing all 4 tires off my RX350. I had used an outside vendor with my last vehicle and felt I was only charged for tire rotation since the tire with an issue was in the same position as when I dropped it off. Waiting room very clean and spacious. Coffee…ehh. The employees are extremely courteous. Starting with receiving my car and instructions on how the maintenance appointment will be handled. I especially found it refreshing that Chris had come out to me in the waiting room and then gave me additional information about my maintenance appointment and asked how he can help with any other issues. Upon completion, Chris again came to me and handed me my service slip, walked me to my car and introduced me to the gentleman who would correct my errors made in the “car play” app. I apologize for not recalling his name. He was 100% on top of his game!! And interestingly enough, I did not have to spend one minute waiting in a small office while my paperwork was processed; and then again on completion. That is the best! More

I have been coming to Lexus for many years and it is because of Mr. Usman a dedicated gentleman who takes time to make sure everything is working properly I feel your company is so fortunate and having because of Mr. Usman a dedicated gentleman who takes time to make sure everything is working properly I feel your company is so fortunate and having Mr. Usman More

This was my first visit as an owner to Lexus of Palm Beach. After the guy met me outside and took my keys it was not clear what the next step was. I went inside. Could not find anyone to ask a question Beach. After the guy met me outside and took my keys it was not clear what the next step was. I went inside. Could not find anyone to ask a question. I walked around a bit. Got lost in the hallways. I eventually asked someone where the service department was. They pointed me towards the waiting room. I got a coffee and bagel. And someone "found" me. He said he would text me when the car was done. When he did I could not remember what aisle the office was in. And I did not get his name. So I had to ask again where the service department was. I eventually found the guy at an intersection. I was given my second key fob wrapped in plastic. When I got home I removed it from the plastic bag. There is no plastic keychain hook like my original key fob. Instead there is a hole in the plastic that looks like a piece is missing. So there is no way to attach it to a set of keys. I will eventually lose it. So I was very disappointed. I waited 7 months and got a defective key fob. More