Lexus of Palm Beach - Service Center

The service went well. I am still waiting for my second fob since April 13 when I bought my new Lexus. When I lived in Maryland, the Silver Spring dealership always gave m I am still waiting for my second fob since April 13 when I bought my new Lexus. When I lived in Maryland, the Silver Spring dealership always gave me a loaner for my visits that were pre-rearranged. I hope that you guys do the same for me in the future. More

Took my car in for service- everyone was efficient, friendly and prompt. My service advisor, Francesca, was very helpful and checked to ensure a repair was covered under my warranty. Everything was don friendly and prompt. My service advisor, Francesca, was very helpful and checked to ensure a repair was covered under my warranty. Everything was done at this one appointment, which was great. More

From the first staff member that greets you upon arrival to the cleaning staff checking every corner of the showroom and waiting area this is a quality operation . The service writer was wonderful , asking to the cleaning staff checking every corner of the showroom and waiting area this is a quality operation . The service writer was wonderful , asking all the right questions and providing all the right answers . A great car purchased from an outstanding dealership deserves great service , no disappointment here . Great experience !! More

Never disappointed with my service advisor Tim Pigge sorry, I spelled it wrong. Always a great experience at this dealership. sorry, I spelled it wrong. Always a great experience at this dealership. More

The treatment from the employee was very helpful also very polite. I will recommend this place to everyone I know. very polite. I will recommend this place to everyone I know. More

Timely service no hassle competent service reps very cooperative need to reopen the food bar like before pastries Chris was very pleasing to deal with great service rep cooperative need to reopen the food bar like before pastries Chris was very pleasing to deal with great service rep More

Every time I visit Lexus service I am greeted and the service team takes care of my problem promptly and then I am on my way. service team takes care of my problem promptly and then I am on my way. More

Called to book a service. Was told it would be two hours; planned to wait. Dropped it off at 8am on the day and was told it would be a 5-6 hour service. Two choices: wait a Was told it would be two hours; planned to wait. Dropped it off at 8am on the day and was told it would be a 5-6 hour service. Two choices: wait an hour for a loner car or get a “shuttle” home. Took the shuttle. No news by 4pm so called. Car wouldn’t be ready until 11am the next morning due to an “incident.” My service manager wouldn’t be in the following day but was given the name/number of someone else who would be dealing with my car. Next day, 11am, no news. Called at 12pm and left a message. An hour later someone (not the same person) calls back. Car is ready. They send a shuttle to pick me up. When I get there, the person I had spoken to is on lunch so I get shunted to someone else. He had no interest in reviewing what was done on the car, just charging my credit card. The car seems fine, but the quality of their customer service is way below where it used to be. The service managers all have “we aim for a 5 star review” signs on their desks but it feels like they operate on an “each man for himself” basis rather than a team. Clearly some managers hold more sway over the service order/technicians and hence if you get an underdog manager, your car will be pushed down the pecking order. And if the customer in question isn’t “your” client, they don’t care about the customer service element because that customer’s review won’t affect them. All feels highly political and somewhat cut throat. What happened to customer service being the number one priority? Sadly, the West Palm Beach dealership is the only Lexus service option in our area, otherwise I would find somewhere else to take my car. Every service, there is always something …. More

Happy with the wait time and service given. I dealt with Usman Athar in service who is very good. I dealt with Usman Athar in service who is very good. More

Awesome service from Eva in warranty she is so nice! my service advisor was great! ! I had a fantastic time at Lexus! Thanks again! my service advisor was great! ! I had a fantastic time at Lexus! Thanks again! More