Lexus of Palm Beach - Service Center

LIES LIES AND MORE LIES....I brought my car to Lexus for an A/C service that was explained as very complicated and involved removal of most of the drivers side dash. When I got the car back several of the an A/C service that was explained as very complicated and involved removal of most of the drivers side dash. When I got the car back several of the dash parts were not reinstalled properly and the tach and fuel gauge were not working. Lexus didn't mention this and as I drove home I called Lexus and they said bring the car back when you can and we will fix the problem right away. I brought the car back a week later and after the shop forman and service advisor promised they would fix the problem right away I left in a loaner. Then the lies started...I was called by the service advisor and told that they couldn't have damaged the gauges as they were self contained and it was going to cost me money to have the gauges fixed. It was explained that the unit was self contained and would have to be ordered and calibrated to match mileage...a process that would take at least five days. After two days I was called and told the car was ready. I proceeded to the dealership and asked my service advisor how this could have happened and he became very sarcastic and said well I should have waited a couple days to call you then you would have had nothing to bitcyh about. I attempted to speak with the service manager but he wouldn't discuss the matter with me as he was hiding and unavailable. I then proceeded to pay for the repair and waited 30 minutes for my car....problem is they lost my key. I used a spare key and drove off only to find out my windows were not working. Its now been almost a week and the dealership still hasn't replaced the key and told me to reprogram the windows and that should fix the problem. This dealership is pathetic..the service advisor danny, the shop forman pat and the service manager are all liars...Ihave sworn off lexus and now refer to that brand as LOSER. More

Lew Fleischer did an outstanding road service repair on my Lexus. My battery died leaving me stranded far from home. After a call to PB Lexus, Lew arrived promptly, and did a neat, professional repair, qui my Lexus. My battery died leaving me stranded far from home. After a call to PB Lexus, Lew arrived promptly, and did a neat, professional repair, quickly, while providing a respectful, courteous, and in general an excellent reflection on PB Lexus. More

Lew was like an angel that helped me with my car. I am a Lexus of Palm Beach fan. I have recieved such great service today from Lew. He was a wealth of good information and a life saver on time for me with Lexus of Palm Beach fan. I have recieved such great service today from Lew. He was a wealth of good information and a life saver on time for me with a new battery. And still made it to the bank in time! Thank you for hiring such wonderful employee's like Lew! Highly recommend Lexus of Palm Beach! Sam Shehadeh More

The battery in my 2009 Lexus RX350 died for the third time so I called roadside assistance and Lew from Palm Beach Lexus came to help me. He replaced the battery that was installed in October 2010 (altho time so I called roadside assistance and Lew from Palm Beach Lexus came to help me. He replaced the battery that was installed in October 2010 (although the battery had a date of October 2009) and unfortunately he could not explain why my batteries keep dying. The service was good, he finished quickly so I could get to work and he was very friendly. More

Lew Fleischer - Road Service Technician - came out to the Town Center Mall in Boca Raton to meet me because my car wouldn't start. He called me to tell me he was on his way and where he would meet me. He w Town Center Mall in Boca Raton to meet me because my car wouldn't start. He called me to tell me he was on his way and where he would meet me. He was very prompt, courteous, knowledgeable, kind, and extremely helpful. My experience with Mr. Fleischer made me so thankful that I had leased a Lexus and that evening when I went out to dinner with friends I made sure to tell them about how great my experience was. Thank you Mr. Fleischer!!!! More

Lew Fleischer, Road Service Technician, has helped me a couple of times and exhibits professionalism and friendliness. He is very knowledgeable and helpful. I appreciate having the availability of his se couple of times and exhibits professionalism and friendliness. He is very knowledgeable and helpful. I appreciate having the availability of his service and it is definately a positive reflection on the dealership. More

My battery was dead, my car was in the garage, Lexus roadside came out and replaced said battery. It was done in a timely manner and technician conducted himself in a professional manner. roadside came out and replaced said battery. It was done in a timely manner and technician conducted himself in a professional manner. More

My wife's LS460L would not start. I called my service My wife's LS460L would not start. I called my service adviser, Scott Golden, to determine whether I should have it towed. Scott indicated he would ha My wife's LS460L would not start. I called my service adviser, Scott Golden, to determine whether I should have it towed. Scott indicated he would have Lew Fleisher, a road service technician, come by my house to check it out. Lew installed a new battery, checked it out and the car was back to normal. Both Scott and Lew were very polite, responded rapidly and very professional. THANKS! More

Within one hour of my phone call to the dealership, Lew Fleischer came to my home and replaced my dead battery. He tested all the cars systems and was thorough and kind. Fleischer came to my home and replaced my dead battery. He tested all the cars systems and was thorough and kind. More

This was a road service call for vehicle disabled at office. Very prompt service and Lew explained the likely cause of the problem so it can be prevented from recurring. office. Very prompt service and Lew explained the likely cause of the problem so it can be prevented from recurring. More