Lexus of Palm Beach - Service Center

I have been going to this dealership for over 10 years now and I have nothing negative to say about the servicing or the people that work there. They are always willing to assist, cordial and keeps me in now and I have nothing negative to say about the servicing or the people that work there. They are always willing to assist, cordial and keeps me in the loop with anything pertaining to my car. In particular I must commend Kenny, Pat, Francesca, Joe and Cornelius who have taken the time to help me on many occasions whenever I am there or when I call. Honestly, I could not ask for a more responsible and personable group. More

Service is terrible. First time I went for service was told my tires couldn’t be rotated bcs the rear are larger than the front. This is far from the truth. All my tires are the same size on my car. I gue told my tires couldn’t be rotated bcs the rear are larger than the front. This is far from the truth. All my tires are the same size on my car. I guess a little knowledge is not expected for being a women. The 2nd time I went at 7 am and I’m not a morning person. I was told by Thorlief Evenson he couldn’t find my maintenance warranty. I took my car to another dealership that was able to service my car under warranty. I won’t be returning to Lexus after both bad experiences. More

Dealership sucks and environment sucks. Big lady gm rude and yells at people with a demanding demeanor. New service writers everyday. Vehicles given back in horrible condition. Atrocious! and yells at people with a demanding demeanor. New service writers everyday. Vehicles given back in horrible condition. Atrocious! More

I used to have nothing but positive experiences at the Lexus of PB service dept. Not this time! Worst experience I've ever had there. The 2 stars is only for the dashboard replacement and it was done i Lexus of PB service dept. Not this time! Worst experience I've ever had there. The 2 stars is only for the dashboard replacement and it was done in one day. The rest was terrible. Upon getting my car back, I immediately saw my front window sun shade tossed on the backseat, along with all the contents of my glove box. Very sloppy work and I had service advisor Joe put sun shade back up, as I didn't leave it that way when I dropped off my car. I also found a broken A/C vent that definately wasn't this way when the car was dropped off, as well as an unknown broken piece of black plastic also on my back seat. It seems as if the service guys broke something else and just tossed it in the back seat along with glove box contents, hoping I wouldn't find it. The loaner car I received had incorrect paperwork about the gas in the vehicle and the mileage, I had problems getting any callback from Joe Chevres (service advisor) about this and about the fact I realized the next day I had accidentally left my cell phone charger in the loaner car, as I was in a hurry when picking up my vehicle. Phone calls to Joe not returned, just as the case about the loaner vehicle discrepancies. I also emailed a picture of the box the cell charger came in, and still no response from Joe. Prior service advisors Charlie Dao, Neil Medina and Danny Chupek were excellent, so I'm not understanding the lack of communication on every issue. The last cherry on top of the whole thing was also finding my in-A/C vent air freshener in the floorboard. The sloppiest job I've ever seen from Lexus of PB and it made me feel like I was at a Toyota dealer, not the standards I've experience in the past from this Lexus dealer. I was planning to upgrade my vehicle this coming year, but I will be traveling to JM Lexus I suppose. Be warned of the "new and not improved" Lexus of PB. Epic fail AutoNation. More

Love my Lexus but the dealer is terrible. They do not honor the extra warranty that I purchased and misrepresented the coverage. They couldnt keep their story straight on VIP valet and washing the car. I honor the extra warranty that I purchased and misrepresented the coverage. They couldnt keep their story straight on VIP valet and washing the car. I was told when I putchased I had the coverage and it was my bad dor believing them. I definitely like the vehicle so be sure to go to another dealer otherwise you are treated if you bought a used Yugo. More

It’s our time to trade our old Lexus to a new one so we went to Lexus of palm beach. We were in the dealer inside the building for at least 30 minutes looking the cars for our self not a single person came went to Lexus of palm beach. We were in the dealer inside the building for at least 30 minutes looking the cars for our self not a single person came to greet us and see if we need any help! What a terrible dealer:( More

I was injured by the trunk of my car that spontaneously came down on my head. When I called twice, I had no response. When I called them again, I was stonewalled and they could care less that I had a blunt came down on my head. When I called twice, I had no response. When I called them again, I was stonewalled and they could care less that I had a blunt trauma to my head that required a CAT scan in the ER during the Pandemic. Don't use this agency More

AWFUL experience! I brought my Lexus there after the rear got burned in a fire, knowing the collision center was Lexus certified, so logically it must be p experience! I brought my Lexus there after the rear got burned in a fire, knowing the collision center was Lexus certified, so logically it must be professional and good quality--Boy was I wrong! They have a bunch of liars working for them, especially Kelly, and when you try to go above to talk to a higher up, they block you at speaking to the manager only, Matt Albright, who is clueless. I got a call from Kelly saying my car was ready and when I went to go pick it up, she would not release it to me because she submitted additional claims to Geico and said she had not gotten the new claim reimbursed. I call Geico immediately to find out that she had submitted the claims literally 5 minutes AFTER I arrived to pick up my car. Mind you, this was end of business day, and she called me the day before saying it was ready. When she finally released my car to me, it was missing ALL of the emblems as well as the clear bumper applique that was originally on the car . How do you forget to put the emblems back on the car? To make matters worse, when I took the car home, I realized none of the backup sensors work, nor did the backup camera look the same. In bringing it back to them to address the issue, Matt, testing the sensors out to "prove" to me the sensors worked, touched his body to the bumper which activated the sensors, but the sensors did not activate even if he was 3 inches away from the car. Sorry Matt, but the backup sensors aren't meant to ring AFTER you hit someone, they're supposed to PREVENT you from doing that. They then held my car for additional nights (it had already been 2 weeks at this point) took my car to the autonation lexus dealership to further "prove" there was nothing wrong with the car. Big surprise, they're both autonation companies, they both said the same thing. Attached are the pictures, I had SIX males surround me and argue with me to say that the first picture looks exactly like the second picture (same car, same year), in terms of what is being captured in the camera. Any person who has eyes can see the difference in the amount of license plate being shown and the angle of camera is completely different. Random old white males kept joining the conversation to gang up on me-was that bullying necessary? I have never felt so insulted or threatened in my life. I am a 36 year old female surgeon, I don't need to be treated like a piece of crap or criminal. The BEST part of this whole experience--i take my LEXUS to penske TOYOTA collision center (recommended by the geico manager) and I had a complete different experience. They immediately saw the difference, ordered new parts, and fixed it all within a few days, and I didn't have to leave my car overnight, the communication was flawless, and the people were understanding and nice, not argumentative and condescending like lexus. That's sad that toyota has better customer service than lexus, this was my 2nd new lexus purchased at palm beach lexus, and it will most definitely be my last. Autonation is filled with money hungry crooks and I warn everyone to stay away from anything owned by autonation-Id rather drive over an hour down to JM lexus than deal with this crap. Not to mention, it wouldn't even let me post this review initially, i've tried numerous times More