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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,111 Reviews

1,111 Reviews of Lexus of Palm Beach - Service Center

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August 02, 2021

Palm Beach Lexus never disappoints. The Service was prompt and efficient.. Every question or concern I had with the car was addressed and immediately corrected . More

by chatch1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
Aug 17, 2021 -

Lexus of Palm Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Palm Beach! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2021

I think the quality of the service is very high but I do think your prices are too high. Why charge for topping up windshield cleaner, it is penny pinching. More

by Tmcdon5934
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim piggee
Aug 17, 2021 -

Lexus of Palm Beach responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

July 29, 2021

This Lexus dealership presents an outstanding physical facility replete with all amenities of administration, sales and service. Bill, Assistant Service Manager, provided me with positive and financial More

by sunray6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Power - Service. Five (5) STAR
Aug 17, 2021 -

Lexus of Palm Beach responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2021

Very knowledgeable and friendly personnel.Clean and neat Very knowledgeable and friendly personnel. Clean and neat building in and out. The walk was to long from waiting area to restrooms especially if a p More

by loretconte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Jul 26, 2021 -

Lexus of Palm Beach responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

July 23, 2021

Excellent service. Everything was done as per my conversation with my service manager. The car feels great. I would highly recommend Lexus Palm Beach and Brian Kobus. More

by mslibrot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kobus
Jul 26, 2021 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to leave a review for us at Lexus of Palm Beach. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 23, 2021

Courteous Efficient Prompt CleanThe moment you Courteous Efficient Prompt Clean The moment you arrive you are treated like a valued customer! From the greeter to the service advisor you a More

by francinetice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill my service advisor
Jul 23, 2021 -

Lexus of Palm Beach responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2021

Always very efficient and pleasant to work with. They gave me a comparable price on tires. they also provided a loaner which was very helpful. More

by lpetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 23, 2021 -

Lexus of Palm Beach responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 23, 2021

Service advisor Thor was excellent. He offered honest and sincere advice in maintains my car. He is someone that you can trust. I will only deal with Thor More

by RN060873Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thor
Jul 26, 2021 -

Lexus of Palm Beach responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!

July 21, 2021

Per one of the comments to the right, service has slowed down a bit; it tool about a half an hour longer than it should have for a routine 5,000 mile service. However, the service advisor, Bill, was very g More

by lafishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Power
Jul 23, 2021 -

Lexus of Palm Beach responded

Hello, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

June 04, 2021

Service department is SLOW!2 hours for a battery check, Service department is SLOW! 2 hours for a battery check, 2 hours for a sunshade. Unbelievable. This place used to be great and top notch for servic More

by victoria.chadwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Vessey
Jun 06, 2021 -

Lexus of Palm Beach responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at Lexus of Palm Beach. We hope you are willing to give us another chance. Please reach out to us at (561) 291-6004 so we can work towards a resolution.

Jun 06, 2021 -

victoria.chadwell responded

Reach out to who? The same management who allows this nonsense to go on. I had a problem a couple of months ago when you guys replaced my dashboard and broke my AC vent hoping I wouldn't notice. Your standards are so bad you should be ashamed of yourself. I think I would get better service at a freaking Chevrolet dealership. This will be my last Lexus because of how bad your service is. If you want to reach out to me, you reach out to me It's not my responsibility to call you. I'm sure it is not that hard to find me. Every single time I've been to your dealership which is four times in the last few months there's always an issue. Even my "car wash" was a joke last time as your team left a paper service ticket on my dashboard and got wet paper all over my car and under the hood. Shame on you and the crap service you put out. $40,000 for a car and you can't get any decent work done on it. No wonder people say it's worth the drive to go to JM Lexus.

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