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Lexus of Palm Beach - Service Center
West Palm Beach, FL
1,114 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,114 Reviews of Lexus of Palm Beach - Service Center
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January 28, 2025
My first experience with the Service Department at Lexus Palm Beach and I couldn't be happier. Jesse Garcia took the time to explain service schedules and answered other questions about my new car. Palm Beach and I couldn't be happier. Jesse Garcia took the time to explain service schedules and answered other questions about my new car. More
by Doris415
Employees Worked With
Jesse Garcia
December 09, 2024
This is a great dealership with good follow up and customer service. I always receive great customer service and the work is always done timely. customer service. I always receive great customer service and the work is always done timely. More
by Tarrah Lowry Torres
Employees Worked With
Jesse the service advisor
November 24, 2024
I needed my phone connected to car play Service closed on Sunday. Andres was coming to work. He got out of his car and helped me with such patience and kindness. Thank you Lexus of Palm Beach …. on Sunday. Andres was coming to work. He got out of his car and helped me with such patience and kindness. Thank you Lexus of Palm Beach …. More
by sharonbailin
Employees Worked With
Andres
November 11, 2024
Best things for those that work is the waiting area is like a fancy office. Everything you need to be productive while you wait and the gift shop is a nice place to pick up stocking stuffers for Christmas like a fancy office. Everything you need to be productive while you wait and the gift shop is a nice place to pick up stocking stuffers for Christmas so I like to come in the Fall. Service is top-notch of course. More
by rmilana
Employees Worked With
Nikolis
November 03, 2024
Great Service rep, does a great job taking care of my needs! Very friendly and personable. Goes the extra mile to make sure even things I didn't think about are reviewed with me and taken care of. needs! Very friendly and personable. Goes the extra mile to make sure even things I didn't think about are reviewed with me and taken care of. More
by Gary
Employees Worked With
Jim Domino
September 18, 2024
Let me stop by saying this is the worst dealership I’ve ever been to let me begin. We have a 2022 Lexus ES 300 hybrid about seven months ago we started having problems to check engine light kept coming on ever been to let me begin. We have a 2022 Lexus ES 300 hybrid about seven months ago we started having problems to check engine light kept coming on kept bringing the car back to the dealership every time we picked it up they said it was fixed, we drove down the block and it came back back to the dealership again well now it’s been going on for so long at first we were talking with the general manager and we were talking with the service manager/director But after it wasn’t fixed the fourth time we decided it was time to call Lexus because this might be a lemon and we needed their help with that being said we went back to the dealership and retreated with such disrespect, the GM pretty much told my husband to get out of her office. She had nothing more to say to him because he went and called Lexus corporation she will no longer help him. Neither will the service director/manager couldn’t believe it could not believe it, well the car wound up back at Lexus again this time the car broke down in a very bad area. We could have been killed to be towed back up there check engine light was on and it has been now almost one month now let’s remember this is a certified preowned , come to find out that Lexus certified preowned is a third-party warranty company. They lie we were told when we bought the car that it was A Lexus certified preowned through their Lexus company so now the car is there for a month. The engineer came down warranty company came down all because nobody knows what’s wrong with this car. Well, as it turned out, they all decided that they’ll take the top of the engine off to send it out to be cleaned and put back together to see if that worked everybody doubted it needless to say, they got the approval from the warranty company so they took it apart and guess what the warranty company decided they don’t want to pay to have it cleaned or put back together. Been sitting there for almost one month but it is a covered item I spoke with for other dealerships. And each one of them confirmed it was a covered item so of course they’re playing a very bad game. Very bad. It caused me to have to call the agriculture licenses their company and file a full report. Nobody seen very happy when I did that since they’ll be full investigation. I contacted consumer affairs the attorney general‘s office, I’ve also contacted the Better Business Bureau and I finally was able to get a hold of AutoNation corporate office. They were shocked at the story. I told them so now we are waiting almost a month. Nothing has been done. Nobody cares. Our next step is to contact the newspaper and the news so that they can also know what’s going on. Maybe they’ll do a full report on it who knows we’re hoping but I just wanna let everybody know that. They should not purchase a Lexus car truck or anything because this could happen to you imagine More
by Donnaknots22
Employees Worked With
General manager service Director/manager
