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Lexus of Palm Beach
West Palm Beach, FL
1,723 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,723 reviews
September 18, 2024
Let me stop by saying this is the worst dealership I’ve ever been to let me begin. We have a 2022 Lexus ES 300 hybrid about seven months ago we started having problems to check engine light kept coming on ever been to let me begin. We have a 2022 Lexus ES 300 hybrid about seven months ago we started having problems to check engine light kept coming on kept bringing the car back to the dealership every time we picked it up they said it was fixed, we drove down the block and it came back back to the dealership again well now it’s been going on for so long at first we were talking with the general manager and we were talking with the service manager/director But after it wasn’t fixed the fourth time we decided it was time to call Lexus because this might be a lemon and we needed their help with that being said we went back to the dealership and retreated with such disrespect, the GM pretty much told my husband to get out of her office. She had nothing more to say to him because he went and called Lexus corporation she will no longer help him. Neither will the service director/manager couldn’t believe it could not believe it, well the car wound up back at Lexus again this time the car broke down in a very bad area. We could have been killed to be towed back up there check engine light was on and it has been now almost one month now let’s remember this is a certified preowned , come to find out that Lexus certified preowned is a third-party warranty company. They lie we were told when we bought the car that it was A Lexus certified preowned through their Lexus company so now the car is there for a month. The engineer came down warranty company came down all because nobody knows what’s wrong with this car. Well, as it turned out, they all decided that they’ll take the top of the engine off to send it out to be cleaned and put back together to see if that worked everybody doubted it needless to say, they got the approval from the warranty company so they took it apart and guess what the warranty company decided they don’t want to pay to have it cleaned or put back together. Been sitting there for almost one month but it is a covered item I spoke with for other dealerships. And each one of them confirmed it was a covered item so of course they’re playing a very bad game. Very bad. It caused me to have to call the agriculture licenses their company and file a full report. Nobody seen very happy when I did that since they’ll be full investigation. I contacted consumer affairs the attorney general‘s office, I’ve also contacted the Better Business Bureau and I finally was able to get a hold of AutoNation corporate office. They were shocked at the story. I told them so now we are waiting almost a month. Nothing has been done. Nobody cares. Our next step is to contact the newspaper and the news so that they can also know what’s going on. Maybe they’ll do a full report on it who knows we’re hoping but I just wanna let everybody know that. They should not purchase a Lexus car truck or anything because this could happen to you imagine More
by Donnaknots22
Employees Worked With
General manager service Director/manager
September 12, 2024
I just came in to get a price on my 2016 Lexus. While waiting I hade the pleasure of meeting Moe Ali, who was absolutely wonderful..... And I drove out with a new car! While waiting I hade the pleasure of meeting Moe Ali, who was absolutely wonderful..... And I drove out with a new car! More
by learncpr2003
Employees Worked With
Moe Ali
September 05, 2024
Everyone that worked at the dealership was pleasant and helpful. The service coordinator Miguel Flores was knowledgeable and answered all my questions. So, glad that I went there to service my care. Tha helpful. The service coordinator Miguel Flores was knowledgeable and answered all my questions. So, glad that I went there to service my care. Thanks everyone! More
by dleonard
Employees Worked With
Miguel Flores
August 25, 2024
Great service department! I have driven Lexus and used this dealer for 3 cars over the last. 20 years and stick (or go back ) to Lexus, primarily due to my trust in the servic I have driven Lexus and used this dealer for 3 cars over the last. 20 years and stick (or go back ) to Lexus, primarily due to my trust in the service department. More
by bonalv1
Employees Worked With
Franscesca
August 15, 2024
I got the welcome smiles from staffs at the front door made me feel comfortable and they took me to my sale man Alexander Bondarevsky He’s very nice and professional. He provided me all information about made me feel comfortable and they took me to my sale man Alexander Bondarevsky He’s very nice and professional. He provided me all information about the car I was looking for and worked hard with his manager to help me got a good deal to drive the car home! More
by Huy Tran
Employees Worked With
Alexander Bondarevsky
August 14, 2024
I spoke with a dealership representative who was frank, very knowledgeable, friendly, and a pleasure to talk with about my interest in a car. He found the perfect vehicle and he helped me with getting fami very knowledgeable, friendly, and a pleasure to talk with about my interest in a car. He found the perfect vehicle and he helped me with getting familiar with its operation. Moe Ali made my trip to the dealership interesting and rewarding. I highly recommend Lexjus of Palm Beach. More
by kenroy.thorsten
Employees Worked With
Moe Ali
