Lexus of Palm Beach

I recently purchased my second new IS250 in 2 years from Lexus of Palm Beach. My first purchase was seamless and they really went the extra mile to make sure I was completely happy and comfortable, which I Lexus of Palm Beach. My first purchase was seamless and they really went the extra mile to make sure I was completely happy and comfortable, which I had never experienced before when buying a car before. I'm so used to being pressured and pushed around, or just the opposite, ignored....sometimes I still attribute it to me being a woman, but who knows. What I do know is that this dealership couldn't be more different than that and my sales associate Suzanne was so sweet and knowledgable. When I returned for my most recent purchase it was just as easy and I felt just as cared for as my first time around...I love the consistent treatment! I dealt with familiar faces, which is always nice. I was worried I wouldn't be able to trade in my lease early and get in a 2011 (I drive so many miles), but somehow between the nice guy who looked at my trade (Donny), and Cliff Beverly, the manager who helped me, they were confident they could help me and get the numbers to work, and they did! I love my new car! I have also serviced my vehicle for basic maintenance and stop in for car washes now and then (I love that perk, and they always do a fabulous job!), and everyone I've encountered in the service department have been very kind and done great work, so I don't agree with the negative reviews below. Had I read all the reviews before my first purchase here, I may have been swayed and not given this dealersip a chance, which would have been a bad decision on my part. I'm happy I didn't and was able to experience for myself how helpful, friendly, and caring the staff are....I am a customer for life! I would highly recommend this dealership for sales and service. More

I was very reluctant to get the needed work, a design recall, done at this location after reading all the negativity in many of the reviews of this dealership. I was pleasantly surprised to be met with recall, done at this location after reading all the negativity in many of the reviews of this dealership. I was pleasantly surprised to be met with friendliness, cordiality and care. Mr. Athar was professional, quick, pleasant, thorough and kept on top of the repair being done. The red flag(s) went up when I learned they were going to do a full inspection of the vehicle. I thought I was going to be subjected to a high-pressure hustle for extra work at high dealership prices. That did not happen! The client waiting room is luxurious, kept immaculately clean with ample (leather chairs) seating and TVs for viewing. There are complimentary snacks (bagels, cream cheese, danish) available as well as endless coffee and bottled water - nothing less than what one would expect from Lexus. The needed repair/upgrade was accomplsihed at a bit longer than the quoted time but I didn't mind given the amenities of the facility I was waiting in. I looked in at the service area, it was well lit and well ventilated; it may be the cleanest repair facility I have ever seen! The repair technicians, they were not the usual dirt under the fingernails "greese monkeys" I have come to expect, they appeared to be professionals - I was very pleased. Another nice feature was that when all work was completed the car was vacuumed and washed - a really nice touch. I have no hesitancy in recommending this dealership. More

I went back yesterday with my wife to buy our FOURTH Lexus vehicle, third RX 350 for my wife, and we have always been very please with the friendliness and welcoming attitude of everyone, to the great a Lexus vehicle, third RX 350 for my wife, and we have always been very please with the friendliness and welcoming attitude of everyone, to the great advise provided by Ms. Lopatil, to the GREAT SERVICE second to none we receive from Mr. Powers when we come for service, which is at the same time very affordable. They've treated us with respect and with attention to our needs, while allowing us to get relaxed for few minutes in the waiting area while they service our vehicles either watching the news, sports or just getting a massage in the back chairs. More

Suzanne is great to deal with. I bought a used LS460 online. She promptly answered all emails, both before and after the sale, and returned all calls. Everything she said was honest, professional, and t online. She promptly answered all emails, both before and after the sale, and returned all calls. Everything she said was honest, professional, and true. She has intregity and you can trust what she says. The price was competitive, about $1500 above the auction resellers like Texas Direct, but you get the 100000 mile or 3 year certified warranty which makes the extra cost worth it. The only concerns I have, which have nothing to do with Suzanne, relate to a loose driver side exterior mirror, the permanent car tag which has not arrived after 8 weeks, and a $495 appearance package that was represented to repair or repaint future environmental paint damage. I purchased the appearance package because I had environmental paint damage on a previous Lexus which can only be repaired by repainting. After reading the contract I find that repainting is true for new cars but they are not obligated to repaint environmental paint damage on cars purchased used. I would not have purchased the appearance package had I known that future environmental paint damage to the LS460 that required repainting would not be covered by repainting. More

I no longer take my 2007 RX 350 to Lexus of Palm Beach for service. They insist you have a specific service advisor to check you in and facilitate your service. If the advisor you are scheduled with is for service. They insist you have a specific service advisor to check you in and facilitate your service. If the advisor you are scheduled with is busy, you just have to cool your heels, no one else can check you in. I waited 45 minutes in the lounge just to be checked in. After 30 minutes I inquired why the long wait, and they said my advisor was doing a test drive or some excuse. Then after the "check in" they begin your service. I don't care if I have a dedicated advisor just for me, just give me the next advisor available. People just want to get in and out on their way. I also find their prices to be outrageous for service. My family in Dallas who go to Sewell Lexus pay far less for the same services. I now get my car serviced at Toyota for a fraction of the price. More

Long story short.. I bought a 60,000 ISc 350.. took it to get windows tinted and they scratched the window.. had to remove the window and they dented the door.. after that they ruined the floor plate.. to get windows tinted and they scratched the window.. had to remove the window and they dented the door.. after that they ruined the floor plate.. and then I have 3 scratches on it that look ike long straight precise lines.. on roof.. I cant take ti back cuz lord knows what will happed to it.. needless to say theSales Mgr Cliff. said it was "my fault. cuz i took it there.. the cant own up to it.. they refuse to do anything but fix what they ruin then ruin somehting else.. i would be VERY weary of taking any car there.. and i bought it there 2 weeks before.. less than 500 miles. great.. 3 scratches. a dent in the door the door taken apart, the tint removed and redone. and ITS MY FAULT???? all this happened while it was in the service there.. all in the first 2 weeks of ownership...Once they sell you the car they could care less about it. or YOU.I feel jipped.. ive cried. and ilost sleep.. ive yet to enjy this car due to dealers shenanigans... NEVER have I been treated so badly by a dealer.. More

Yesterday myy father purchased a CPO Lexus ES 350 yesterday from your dealership. He drove 230 miles from Tampa to purchase this car. Car was previously inspected by a friend on Tuesday who is knowle yesterday from your dealership. He drove 230 miles from Tampa to purchase this car. Car was previously inspected by a friend on Tuesday who is knowledgeable about cars. He brought a vibration problem and paint issues to the sales persons attention. We were told it was corrected. When he arrived to pick up car- paint problem on cover still evident- large ding in right rear door and needed detail. Sales rep said it was a used car- could not fix bumper cover as damage was in the paint and no one there on Saturday to fix the ding. He was nice enough to get the interior detailed. After driving 230 miles to get this car, he agreed to accept the cosmetic issues. On the way home last night- vibration in the rear returned. Fed up at this point.. Decided to excercise 3 day right to return.. only to be told by Sales Manager Rod Reese that mileage was over by 110 miles, so the Dealership will not take the car back. My father even offered to have the car trailered back to Dealership at his expense to avoid additional miles. We understand that by the letter of the law, the the dealership is in the right- but does not sound like the right thing to do. We had heard of Lexus reputation of Exceptional Service.. Not seeing it so far.. More

Customer service when I wanted to buy a used car from them was absolutely horrendous. Promised call backs never came amongst other things. If it was this bad trying to buy a car from them I can't even them was absolutely horrendous. Promised call backs never came amongst other things. If it was this bad trying to buy a car from them I can't even fathom if I had actually bought one and then had a problem with it. I would not consider buying from this dealer regardless of the price. More