Lexus of Palm Beach

I have purchased or leased several Lexuses from this dealership and generally have come away feeeling good about the deal I got and the people at the dealership. Ron Speck is the sales consultant we wor dealership and generally have come away feeeling good about the deal I got and the people at the dealership. Ron Speck is the sales consultant we worked with when we purchased our last two vehicles. My wife and I found him to be pleasant to deal with and very knowledgeable about the Lexus products. If Ron did not know the answer to our questions immediately, he got the answers quickly and comprehensively. Lexus of Palm Beach is lucky to have Ron as a sales consultant! More

The repairman responded quickly to our call. Came to our home. He was very pleasant, and knowledgable . He completed the job quickly and gave us some helpfull information. It was a very pleasant experience home. He was very pleasant, and knowledgable . He completed the job quickly and gave us some helpfull information. It was a very pleasant experience. More

Palm Beach Lexus has outstanding service very happy w/ my experience of purchasing a new car. If you are thinking about purchasing a new vehicle I recommend you ask for Hamsa Masri she was very helpful , my experience of purchasing a new car. If you are thinking about purchasing a new vehicle I recommend you ask for Hamsa Masri she was very helpful , professional , sweet , and straight forward. I would definitely come back to her for my next car. Thank you so much for a great deal you made me the happiest girl never thought I would driving my new 2013 Lexus IS 250 Hamsa Masri YOU ROCK!! More

We had visited the dealership twice before we went in to purchase the car. The previous visits were typical of an initial visit at any dealer, they feel you out to determine how serious you are and provide purchase the car. The previous visits were typical of an initial visit at any dealer, they feel you out to determine how serious you are and provide the minimal help required. We were never treated as though our business would be appreciated. This should have been our clue to get out and find another Lexus dealer. We scheduled an appointment to go in and select and purchase a car in order for us to minimize our wait time at the dealer should our rep be busy. When we got there, we were sent to wait in our rep's cubicle while he finished up with other customers. When he came back (20 minutes later) we asked for their inventory of the color of car we wanted and one other color choice and navigation. We were told that it wasn't possible to narrow down the inventory without driving around the lot and looking around for the ones we would like to consider. We asked for access to the rep's computer to sort through the inventory while he went back to work with his other customers again and narrowed down the list of 77 to 5 cars. We then pulled the stock numbers for those 5 cars and asked our rep to pull the keys for those so that we could look and see if they had the options we wanted. He did and then drove us around their 22 acre lot having us push the remotes for the 5 cars to try and find the 5 we selected. We didn't find any of the 5 cars. We went back and he pulled 5 more keys for cars we had found by walking from car to car and looking if they had the navigation system we wanted and writing down those numbers. He pulled those keys and we started over. By the time we found the cars and picked the 2 of the 5 we were considering, it had been 2 hours. We had done all of the work, we were hot and unhappy. When we complained about the "lack of a system" for new car inventory, we were told by the rep "you should be me, I have to do this every day". Not a response that was going to pacify us at this point. Our sales negotiation took another hour, we waited for finance for 2 more hours. Once we started with the financing, it took another hour to get seated in the car. We had to sign a form saying that our rep was going to cover us on basic operation of the vehicle and amenities, most of which were not explained. The rep said he wasn't back in for another 2 days and we could come back and he would answer our questions. By then the dealership had been closed for an hour and he was ready to leave. We have bought luxury cars in the past, although not a Lexus, and have always felt appreciated, that our business was valued and that we would be treated well. This was NOT the case at Lexus of Palm Beach. I would not go back to this dealer nor would we recommend it to anyone in the market for a Lexus. We were so disgusted by the experience that we requested to return the car so that we could go and buy it again at JM Lexus, but were told that, even though we called within 24 hours of buying the car and it was AutoNation's policy that cars could be returned within 72 hours, the policy was only valid if the car was under $40,000, which ours was not. More