Lexus of Palm Beach

I would give 0 Stars if I could reserved a Lexus CPO nx hybrid online 2 days prior to coming in which was filthy when we got there. I understand that there have been numerous layoff reserved a Lexus CPO nx hybrid online 2 days prior to coming in which was filthy when we got there. I understand that there have been numerous layoffs due to COVID included the car washers, however, we were the only customers in there with about 20 employees.. no one else can wash a car? There was a carfax report on the vehicle but they would not disclose the extent of damage. when we got the car home and cleaned it up we discovered the paint didn't match in the front and back, there was loose molding and a missing wheel flap. Eventually it was disclosed after a week of trying to get the facts, the extent of the damage of the car which was three pages long. I guess all of this wasn't enough to keep it from being certified. The GM, Vivian Parkes did not return at least three of our calls and stated this was due to having to lay so many people off - so they're not too overwhelmed to sell you the vehicle and take your money- they just are too overwhelmed to provide customer service. I told my husband who went to the dealership to speak with Ms. Parkes directly to get my old car back and Ms. Parkes said the car was already gone, however a week later, she was able to produce it. This was one of several "untruths" from Ms. Parkes. I ended up having the deal reversed, escalating the issue to Auto Nation who really didn't seem to consider this an issue.. but they told me about 50 times they "understood the frustration" and said that Ms. Parkes has always been excellent with customer service. I will NEVER go to another Auto Nation. This wouldn't have happened at JM Lexus- where the Lexus experience truly does exist. This website isn't even current. Ms. Parkes isn't listed as an employee, nor is the GSM or the Finance person we dealt with. More

Sales Associate Mr. Michael Simms Sales Associate Michael Simms was friendly, efficient and courteous. No pressure. I Highly recommend working with him for top quality service. Ms Sales Associate Michael Simms was friendly, efficient and courteous. No pressure. I Highly recommend working with him for top quality service. Ms Davis Lauderhill, FL More

HORRIFIC URGENT- DO NOT USE THIS DEALERSHIP UNDER ANY CIRCUMSTANCES. Not only do they OVERCHARGE on normal maintenance, they are NOT accountable for returni URGENT- DO NOT USE THIS DEALERSHIP UNDER ANY CIRCUMSTANCES. Not only do they OVERCHARGE on normal maintenance, they are NOT accountable for returning your vehicle in a safe condition. After having one of Lexus vehicles serviced, it stalled on the ramp of a busy highway. I waited4 hours in 100 degree heat for a tow. When I got back to dealership to pick up another loaner, the loaner had a defective windshield. On the way to see my dad in the hospital, I almost died trying to see through the windshield in the rain. Videos show my experience. They not only did not care, they did not give me another loaner. My other car has been meticulously maintained yet they charged 4000 for a service. They kept both cars over 2 weeks, and returned them dirty. After being a loyal customer for 20 years, the must they took off on a 7000 bill was $400. Now both cars are STILL not running safely. A robot answers their Facebook messages so don’t bother. USE AN AUTHORIZED DEALER OF LUXURY CARS BUT DO NOT UNDER ANY CIRCUMSTANCES RISK YOUR LIFE OR THROW YOUR MONEY AWAY AT THIS ONE, More

Tried to rip me off I went to this service center for an oil change about 2 weeks ago. My oil change was quoted at 135. No problem. Donna my service manager came back to I went to this service center for an oil change about 2 weeks ago. My oil change was quoted at 135. No problem. Donna my service manager came back to me with a listing of over 2000 in needed repairs. She said the most needed was new tires as my current tires are bald. The new tires were quoted at over 600 total. I passed on this as I was just there for an oil change. I am currently at a Tires Plus. The tech there says my tires are not bald. Other than basic service, stay away from this Lexus service center and Donna. I will say in all fairness, that up until the upsell attempt by Donna, I was happy with the service I received at Lexus. More

Very disappointing Service Department Very disappointed! I own 2 Lexus been coming here past 2.5 years for my regular maintenance Need! This time around I had an appointment set for 1pm C Very disappointed! I own 2 Lexus been coming here past 2.5 years for my regular maintenance Need! This time around I had an appointment set for 1pm Came in But the service Advisor who was assign to me Name: SAM just left for Lunch so as a dealer they should assign someone else to me But they didn't and. I had to wait ALMOST 1 hour to he gets Back! and once he got back I did Not even got a simple apology! For the wait ON TOP of that he didn't want to give me dealer employee discount which I been getting for last 2.5 years! Now I am not writing this review because of the discount But as an regular customer and 2 Lexus Owner I Do expected More from LEXUS OF PALM BEACH More

Wasted my time and invited me to come by to buy my used Car I have what by most would be considered a close to mint low miles 2009 BMW 135i. I got an email from Oliver telling me he wants to personally have me I have what by most would be considered a close to mint low miles 2009 BMW 135i. I got an email from Oliver telling me he wants to personally have me come in and they WILL give me close to my Car Gurus asking price. The inside was mint... plenty of miles on the rear tires left, although I was told they were junk and needed to be replaced. Oh and let's talk about how the trunk needs to be "repainted" because of tree acid water droplets which a car detail shop could easily get out for a low price. I've seen 10x worse paint jobs look mint after 3 hours of some professional detailers. Autonation is a joke. I got offered 7500 for a mint, perfectly running BMW. Market value lists it at 12,500K. Had I known they were part of autonation, I'd have just stayed home.I've seen multiple posts claiming they offer a value on a used car then start naming things they need to fix but DO NOT fix it and sell it AS is. This is LIES. If I can drive my car out of the lot and drive home perfectly fine zooming in and out of traffic so can anyone else who would have bought it. Don't fall for their lies. Buy a new car is not the same thing as getting told we want your vehicle only to tell you it needs tires that it doesn't need and it needs to be repainted.... which is hilarious. More

New to Palm Beach Stopped to get a quote for service and thought I would get a quick car wash -Guess what they stopped doing this! Looked for the service manager and h Stopped to get a quote for service and thought I would get a quick car wash -Guess what they stopped doing this! Looked for the service manager and he is gone too. Grabbed a cup of coffee and left. Auto nation does not give much 🤮 More