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Lexus of Palm Beach
West Palm Beach, FL
1,725 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,725 reviews
January 17, 2013
Anne was completey honest,there was no pressure from her to buy. I so happy to select my GX460 and iniciate this purchasing,also she takecare three issues founded on this particular vehicle. I will definite to buy. I so happy to select my GX460 and iniciate this purchasing,also she takecare three issues founded on this particular vehicle. I will definitely recomend her. More
by GermanCalas
Employees Worked With
Anne Lopatin
January 02, 2013
We had visited the dealership twice before we went in to purchase the car. The previous visits were typical of an initial visit at any dealer, they feel you out to determine how serious you are and provide purchase the car. The previous visits were typical of an initial visit at any dealer, they feel you out to determine how serious you are and provide the minimal help required. We were never treated as though our business would be appreciated. This should have been our clue to get out and find another Lexus dealer. We scheduled an appointment to go in and select and purchase a car in order for us to minimize our wait time at the dealer should our rep be busy. When we got there, we were sent to wait in our rep's cubicle while he finished up with other customers. When he came back (20 minutes later) we asked for their inventory of the color of car we wanted and one other color choice and navigation. We were told that it wasn't possible to narrow down the inventory without driving around the lot and looking around for the ones we would like to consider. We asked for access to the rep's computer to sort through the inventory while he went back to work with his other customers again and narrowed down the list of 77 to 5 cars. We then pulled the stock numbers for those 5 cars and asked our rep to pull the keys for those so that we could look and see if they had the options we wanted. He did and then drove us around their 22 acre lot having us push the remotes for the 5 cars to try and find the 5 we selected. We didn't find any of the 5 cars. We went back and he pulled 5 more keys for cars we had found by walking from car to car and looking if they had the navigation system we wanted and writing down those numbers. He pulled those keys and we started over. By the time we found the cars and picked the 2 of the 5 we were considering, it had been 2 hours. We had done all of the work, we were hot and unhappy. When we complained about the "lack of a system" for new car inventory, we were told by the rep "you should be me, I have to do this every day". Not a response that was going to pacify us at this point. Our sales negotiation took another hour, we waited for finance for 2 more hours. Once we started with the financing, it took another hour to get seated in the car. We had to sign a form saying that our rep was going to cover us on basic operation of the vehicle and amenities, most of which were not explained. The rep said he wasn't back in for another 2 days and we could come back and he would answer our questions. By then the dealership had been closed for an hour and he was ready to leave. We have bought luxury cars in the past, although not a Lexus, and have always felt appreciated, that our business was valued and that we would be treated well. This was NOT the case at Lexus of Palm Beach. I would not go back to this dealer nor would we recommend it to anyone in the market for a Lexus. We were so disgusted by the experience that we requested to return the car so that we could go and buy it again at JM Lexus, but were told that, even though we called within 24 hours of buying the car and it was AutoNation's policy that cars could be returned within 72 hours, the policy was only valid if the car was under $40,000, which ours was not. More
by lmbarker
Employees Worked With
Lester, Lou, Cliff and Tim
September 19, 2012
I bought my certified preowned Lexus GS430 from Lorraine. I would highly recommend her for your next purchase from Lexus of Palm Beach. She was knowledgeable, curious, and respectful of my time. She is st I would highly recommend her for your next purchase from Lexus of Palm Beach. She was knowledgeable, curious, and respectful of my time. She is straight forward and knows the Lexus product inside and out! You'll feel like you've known her for years! Go see Lorraine! More
by JHBiggs
Employees Worked With
Lorraine Robertson
September 19, 2012
As a woman going into buy a car alone, Lorraine made it as easy as buying a pair of shoes! She is fun and funny, but most of all knows how to explain the car, to someone who isn't too technically savvy. as easy as buying a pair of shoes! She is fun and funny, but most of all knows how to explain the car, to someone who isn't too technically savvy. I would recommend Lorraine to anyone, but especially us females! Go see Lorraine, she has a Lexus for any budget! More
by Skippertime
Employees Worked With
Lorraine Robertson
August 13, 2012
Lorraine Robertson is incredible!! She was respectful of my time and thoughts regarding the car I had been eyeing and at no time did I feel being pressured or felt that I was dealing with a typical "Used Ca my time and thoughts regarding the car I had been eyeing and at no time did I feel being pressured or felt that I was dealing with a typical "Used Car Saleman/woman." I am very particular to whom I refer my friends and clients to as I feel that it is a reflection upon myself. Having said that, I would refer anyone to Lorraine Robertson and I know that they would be in great hands and will be very well taken care of. More
by collummj
Employees Worked With
Lorraine Robertson
July 22, 2012
My husband and I were looking for a Certified Pre Owned Lexus and Lexus of Palm Beach offered the best price for the specific car that we were looking for. We drove to their dealership which is located abo Lexus and Lexus of Palm Beach offered the best price for the specific car that we were looking for. We drove to their dealership which is located about 3 hours from our home. We were able to make our purchase and were on our way in about 4 hours from the time we arrived at the dealership. We were very please with our vehicle until 2 days later when the car would not start. This left us in quite a predicament since we were already running late. We were quite surprised that our "certified pre owned lexus" had already left us stranded after only 2 days. The salesperson assured us when we were at the dealership that these cars are thoroughly inspected. I personally have a hard time believing that myself. After the frustration of dealing with Roadside Assistance, we decided to go down to the local auto parts store and purchase a new battery since the battery in the car was already the second battery and it already had a bad cell. A Lexus 84 month battery that only get 24 months of usage. I understand that things happen, what I do not understand is that after writing an extensive e-mail detailing all of the facts to Mr. Bob Baldwin, Director of Customer Care, I did not even receive a response. BUYER BEWARE, they will be happy to see you a car but if anything happens, you are on your own. If you are okay with this type of service then by all means, use this dealership, otherwise look elsewhere. More
by brandtfl
Employees Worked With
Rick Pomante
July 13, 2012
Wow! Scott Feller was phenomenal! I had a bad Wow! Scott Feller was phenomenal! I had a bad experience at JM Lexus the previous day and Scott totally restored my faith in the Lexus customer expe Wow! Scott Feller was phenomenal! I had a bad experience at JM Lexus the previous day and Scott totally restored my faith in the Lexus customer experience. He treated me with the utmost courtesy and respect. He spent as much time as I needed - never felt rushed or pushed. He really listened to my needs and ajusted his approach accordingly, something sorely missing in today's world. His attention to detail also impressed me. I liked the experience so much, I'm considering buying another car from him! More
by mjspitzig
Employees Worked With
Scott Feller and Tim Beverly, Scott Feller, Tim Beverly
May 31, 2012
We had the best sales person on the planet. I would hunt her down to sell me my next Lexus. Had a horrible experience at JM Lexus, but Lexus of Palm Beach was great. Loving my new car and I will go to them her down to sell me my next Lexus. Had a horrible experience at JM Lexus, but Lexus of Palm Beach was great. Loving my new car and I will go to them for anything I need with my car. More
by Twinveefishing
Employees Worked With
Lorraine Robertson
May 15, 2012
My car battery had died, they very quickly informed me that road side service would be at my home in 1 hour. 30 minuter later the service man, Lew Fleischer, called to say there was a tie up on the highwa that road side service would be at my home in 1 hour. 30 minuter later the service man, Lew Fleischer, called to say there was a tie up on the highway and he might be a few minuter later. 20 minut6er later the dealer called to see if he had arrived and I told them he had called. They said they would check back. The service man was about 10 minutes late and promptly changed the batery, made sure everything was working, spoke with me and left. A few minutes after he left they called to check and I informed them he had been there, fixed the problem and was on his way. I was able to get in my car and leave within 1 1/2 hours after I called. I am very pleased with the service. More
by tara0916
Employees Worked With
Lew Fleischer Road side service
April 27, 2012
This is by far the nicest car dealer I have been to and I have been to a lot of them.. It is kept immaculately clean and has a friendly yet upscale atmosphere.. It was probably the best car buying experien have been to a lot of them.. It is kept immaculately clean and has a friendly yet upscale atmosphere.. It was probably the best car buying experience I have had and all thanks to the best salesperson I have ever delt with Jeffrey Jerome... He was very sweet, friendly and knowledgeable he made the car buying experience as stress free as he could.. I will recommend him and this dealership to everyone.. Total 5 Star.... More
by giag6
Employees Worked With
Jeff Jerome
