Lexus of Palm Beach

Was hearing noises when driving at high speed HORRIBLE SERVICE!! I will never take my car back to this ZOO! I was left out in lobby for 2hrs without known what was wrong with my car.. Car is still HORRIBLE SERVICE!! I will never take my car back to this ZOO! I was left out in lobby for 2hrs without known what was wrong with my car.. Car is still in shop, been there for 2wks! Very unprofessional! More

mistreated I went in for an oil change, Danielle Walker was my service advisor. I was quoted 1 1/2 wait. Never was told how much oil change was. She asked me t I went in for an oil change, Danielle Walker was my service advisor. I was quoted 1 1/2 wait. Never was told how much oil change was. She asked me to sign and initial a paper without telling me what it was for. My mistake, I just signed. So, after 2 hours my car finally done. $71.01 for an oil change! Was disrespected while paying, more or less called a liar. I was a customer of Palm Beac Lexus until today. Never been treated that way in there. More

Dash Recal My wife has a Lexus RX330 and the dash is cracked and on recall, we'll it's been since Jan 2016 that we have been waiting on the new dash, it's now Oc My wife has a Lexus RX330 and the dash is cracked and on recall, we'll it's been since Jan 2016 that we have been waiting on the new dash, it's now Oct 2016, ABSOLUTELY the worst customer service, we'll sir the part is on back order is not an answer. Lexus states best customer service, best luxury cars, what a joke! I can't believe I have to wait a YEAR for a part. More

Very impressed with Service Manager Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She's dependable, knowledgeable, and cares about her customers. She a pleasure to deal with! More

The worst experience next building my home I purchased a 2016 Lexus RX 350 on 5/7/2016 . It started making a funny sound. Took the car to my local Lexus dealer on 5/13/2016. They advised the ca I purchased a 2016 Lexus RX 350 on 5/7/2016 . It started making a funny sound. Took the car to my local Lexus dealer on 5/13/2016. They advised the car had a bad motor . Wth . The customer service at palmbeach Lexus from Tony Sculski internet sales , Anne Lopatin internet director and the General manager Vivan walker all played a major role in making this purchase the worst experience of my life. I advise anyone reading this review to avoid doing business with Lexus of palm beach. This dealer from top to bottom wasted time and mislead my wife and I .. They didn't return phone calls emails or texts . Long story short they just had the nerve to say we are stuck with the car .we have to go threw the manufacturing company with no help from them .we are on our own wow..they advertise that they have good customer service sure until they get your money . In my opinion this dealership knew this car had a bad motor and sold it to us anyway because they do off-road and road test ..they knew or should have known either way they are negligent.. Please avoid this dealer. More

A+ Service In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some oth In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some other (nameless) dealerships, he provided what is needed at a fair price. Whenever I'm ready for a new car, I'll be looking at Lexus of Palm Beach where excellence in service is their middle name! More

DO NOT BUY FROM OUT OF STATE - THEY WILL LIE TO YOU! I purchased a used Lexus LS with low miles from them. I had two people, the GENERAL MANAGER & A SALESPERSON go over the car with me while I was on the I purchased a used Lexus LS with low miles from them. I had two people, the GENERAL MANAGER & A SALESPERSON go over the car with me while I was on the phone. Both of them failed to mention several obvious items that should have been easily noticed. Suddenly both of them are MIA and won't return my calls. LEXUS SHOULD INVESTIGATE THIS DEALERSHIP More

"Bought Pre-Owned Vehicle, would buy Holt again." Had been looking for a pre-owned vehicle for a couple of months. Passing by, a vehicle caught my eye. Researched the vehicle on the Lexus website. Had been looking for a pre-owned vehicle for a couple of months. Passing by, a vehicle caught my eye. Researched the vehicle on the Lexus website. Made an appointment with Holt Walker. I visited this dealer. The vehicle was advertised at a fair price and in great condition. Low mileage and could pass as new. Worked with Holt for the vehicle inspection, test drive and purchase. Holt was very personable and pleasant to deal with. Not a fan of the Finance Person (no finance needed) efforts to sell me extended warranties and ding protection, but after you say no enough times they get the point. Since buying the vehicle 9 months ago, it has been great. When Shopping for another vehicle went back and worked with Holt again. Thank you! Greg More

Don't buy here if you live outside Florida! I bought a 2012 Lexus 460 on January 25, 2015. The sales manager refused to take a check, or a deposit to hold the car. We could only buy it by financ I bought a 2012 Lexus 460 on January 25, 2015. The sales manager refused to take a check, or a deposit to hold the car. We could only buy it by financing it. (More income for the dealer).After waiting for hours to meet with the finance man we were hastled to but various dealer add-ons. After repeatedly telling him "No" we were at last given the keys. He told us the title paperwork would be sent directly to the Alabama Motor Vehicles Department. A week before the temporary tag expired I called the finance man to ask for a second temporary tag. I was told it would be sent "overnight". It was not. The day after the tag expired I called him again. It would be " overnighted" he assured me. When I received it I saw a secretary waited 4 days after the first tag had expired to even send the replacement, and it was sent by 2 day ground shipping. Now the second temporary tag has expired. I called the Alabama State Motor Vehicles Department and was told they have no record of papers for that vehicle ever being sent. When I pay over $50,000 for a car I expect a better job of service from a dealership. The old phrase "sell ' em and forget 'em" was never more true. I have a car I can not drive because a dealer won't follow up with the paperwork. I plan to file complaints with the Florida Atty. General fraud office, Lexus, West Palm Beach BBB, Chamber of Commerce, Automobile Dealers Association, on every social media, and when I next visit West Palm I plan to hold a press conference with local media, and expose this group of slugs for what they are. More

Once you go Lexus you never go back ...I am on my 3rd Lexus and they are by far the best cars I have ever driven. I just traded in my 2005 Lexus RX at 178,000 miles for a newer version. ...I am on my 3rd Lexus and they are by far the best cars I have ever driven. I just traded in my 2005 Lexus RX at 178,000 miles for a newer version. I have to commend the sales guy, Jay Bhatia & the finance lady, Shelly McFeaters. Jay first - he listened, he guided & really got me into the SUV I wanted at my affordable price point. Now as for Shelly, AMAZING - HAVE YOU EVER HEARD OF A FINANCIAL PERSON CALLING YOU BACK AFTER YOU MADE THE DEAL TO LOWER YOUR PERCENTAGE RATE & PROVIDE YOU WITH MORE COVERAGE? Yes, that is what Shelly did. How amazing is that? By the way my original deal was fine, this was just much better. I have also been impressed with the service & really keep the oil changed & you are pretty set with a Lexus. POSITIVELY & COMPLETELY THRILLED WITH LEXUS PALM BEACH More