Lexus of Palm Beach

Excellent service I purchased my 2016 RX 350 with Lucas Cedeno on March 10th, what a great experience! He was patient and kind, the best salesperson ever. I will defini I purchased my 2016 RX 350 with Lucas Cedeno on March 10th, what a great experience! He was patient and kind, the best salesperson ever. I will definitely refer all my friends to him. Thank you Lucas for your hard work and for being patient with me. More

FANTASTIC!!!!!!!!!!!!!!!! I was a bit leery of having my lexus serviced here because of the poor reviews at this site but I was pleasantly surprised. The staff was courteous, I was a bit leery of having my lexus serviced here because of the poor reviews at this site but I was pleasantly surprised. The staff was courteous, actually a bit aloof as one might expect in such an opulent showroom/waiting room. But once they found out that I am just a regular guy who happens to own a luxury car they became real people. The cashier, Charlotte, was great. We talked about cars and even our dogs. She also contacted my service agent, Charlie, who immediately came to see me. He told me that the service was taking longer because they were doing my 30,000 mile service .... all covered under under my warranty. While I waited there was a food counter which had free bagels (of course w cream cheese) and a lot of other items. They have a self serve Starbucks machine which whips out an up-to-standard coffee/cocoa/tea selection. The only cons to my experience was that it did take a while longer than I expected (2 hours) and maybe the place is a bit over the top in opulence, but what should I have expected? This is Palm Beach. More

ES350 2016 Leased the car last May, we are unable to program the remote control to open our gate. We emailed several times, we received a call from Joseph Giumm Leased the car last May, we are unable to program the remote control to open our gate. We emailed several times, we received a call from Joseph Giummo who told us that he would send an expert to help to solve the problem that was a month ago, called and emailed Vivian Parks . Genral Manager. and DID NOT HAVE ANY REPLY, WE WILL NEVER DEAL WITH THIS COMPANY AGAIN. More

Excellent experience would recommend anyone to get their car serviced or for buy new or used or lease they have a wide variety of vehicles in excellent condition would recommend anyone to get their car serviced or for buy new or used or lease they have a wide variety of vehicles in excellent condition More

Was hearing noises when driving at high speed HORRIBLE SERVICE!! I will never take my car back to this ZOO! I was left out in lobby for 2hrs without known what was wrong with my car.. Car is still HORRIBLE SERVICE!! I will never take my car back to this ZOO! I was left out in lobby for 2hrs without known what was wrong with my car.. Car is still in shop, been there for 2wks! Very unprofessional! More

mistreated I went in for an oil change, Danielle Walker was my service advisor. I was quoted 1 1/2 wait. Never was told how much oil change was. She asked me t I went in for an oil change, Danielle Walker was my service advisor. I was quoted 1 1/2 wait. Never was told how much oil change was. She asked me to sign and initial a paper without telling me what it was for. My mistake, I just signed. So, after 2 hours my car finally done. $71.01 for an oil change! Was disrespected while paying, more or less called a liar. I was a customer of Palm Beac Lexus until today. Never been treated that way in there. More

Dash Recal My wife has a Lexus RX330 and the dash is cracked and on recall, we'll it's been since Jan 2016 that we have been waiting on the new dash, it's now Oc My wife has a Lexus RX330 and the dash is cracked and on recall, we'll it's been since Jan 2016 that we have been waiting on the new dash, it's now Oct 2016, ABSOLUTELY the worst customer service, we'll sir the part is on back order is not an answer. Lexus states best customer service, best luxury cars, what a joke! I can't believe I have to wait a YEAR for a part. More

Very impressed with Service Manager Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She's dependable, knowledgeable, and cares about her customers. She a pleasure to deal with! More

The worst experience next building my home I purchased a 2016 Lexus RX 350 on 5/7/2016 . It started making a funny sound. Took the car to my local Lexus dealer on 5/13/2016. They advised the ca I purchased a 2016 Lexus RX 350 on 5/7/2016 . It started making a funny sound. Took the car to my local Lexus dealer on 5/13/2016. They advised the car had a bad motor . Wth . The customer service at palmbeach Lexus from Tony Sculski internet sales , Anne Lopatin internet director and the General manager Vivan walker all played a major role in making this purchase the worst experience of my life. I advise anyone reading this review to avoid doing business with Lexus of palm beach. This dealer from top to bottom wasted time and mislead my wife and I .. They didn't return phone calls emails or texts . Long story short they just had the nerve to say we are stuck with the car .we have to go threw the manufacturing company with no help from them .we are on our own wow..they advertise that they have good customer service sure until they get your money . In my opinion this dealership knew this car had a bad motor and sold it to us anyway because they do off-road and road test ..they knew or should have known either way they are negligent.. Please avoid this dealer. More

A+ Service In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some oth In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some other (nameless) dealerships, he provided what is needed at a fair price. Whenever I'm ready for a new car, I'll be looking at Lexus of Palm Beach where excellence in service is their middle name! More