Lexus of Palm Beach

We felt very abused after this unfair business practice of letting us wait for 10 hours to make us sign the contract. The advise was the worst in order for them to get more money. Juan Mundo as a VIP manag of letting us wait for 10 hours to make us sign the contract. The advise was the worst in order for them to get more money. Juan Mundo as a VIP manager and Derek Postin as a Financial Service Manager were the two person who did not do their job, only made us wait for 10 hours until we were tired in order to sign the contract. We drove two hours to get to this dealer to get a better deal, but what they did was make us wait until were too tired to make a good decision. Do not do business with this Lexus-Dealer. More

I leased a 2017 Lexus RX 350 from this dealership this is my 4th leased vehicle. I came to the dealership for two recalls which were N/C and a 20,000 mile service. I was initially given a service estimate fo my 4th leased vehicle. I came to the dealership for two recalls which were N/C and a 20,000 mile service. I was initially given a service estimate for $600 for the service. Beware, this dealership has added services above what Lexus has recommended. A point in question is an inflated charge for an “oil conditioner”. Keep in mind that they changed the oil with a full synthetic oil. A fuel conditioner non on Lexus 20 K service. New wiper blades, Lexus says to inspect. I am in my 70’s and have always worked on cars. So I knew what to delete and would up with a $129 charge. When I returned the filthy loaner car they gave me, I had the Lexus service bulletin for a 20 K service and brought it to their attention. I was told that these charges were dealer recommended over and above Lexus requirements, and I could choose to delete them which I did. If you are going to use this dealership make sure you have a copy of the Lexus service requirements for your mileage and that is what you want. I feel sorry for the uninformed who opt for the full charges. This dealership is not what it used to be! More

I would give 0 Stars if I could reserved a Lexus CPO nx hybrid online 2 days prior to coming in which was filthy when we got there. I understand that there have been numerous layoff reserved a Lexus CPO nx hybrid online 2 days prior to coming in which was filthy when we got there. I understand that there have been numerous layoffs due to COVID included the car washers, however, we were the only customers in there with about 20 employees.. no one else can wash a car? There was a carfax report on the vehicle but they would not disclose the extent of damage. when we got the car home and cleaned it up we discovered the paint didn't match in the front and back, there was loose molding and a missing wheel flap. Eventually it was disclosed after a week of trying to get the facts, the extent of the damage of the car which was three pages long. I guess all of this wasn't enough to keep it from being certified. The GM, Vivian Parkes did not return at least three of our calls and stated this was due to having to lay so many people off - so they're not too overwhelmed to sell you the vehicle and take your money- they just are too overwhelmed to provide customer service. I told my husband who went to the dealership to speak with Ms. Parkes directly to get my old car back and Ms. Parkes said the car was already gone, however a week later, she was able to produce it. This was one of several "untruths" from Ms. Parkes. I ended up having the deal reversed, escalating the issue to Auto Nation who really didn't seem to consider this an issue.. but they told me about 50 times they "understood the frustration" and said that Ms. Parkes has always been excellent with customer service. I will NEVER go to another Auto Nation. This wouldn't have happened at JM Lexus- where the Lexus experience truly does exist. This website isn't even current. Ms. Parkes isn't listed as an employee, nor is the GSM or the Finance person we dealt with. More

Sales Associate Mr. Michael Simms Sales Associate Michael Simms was friendly, efficient and courteous. No pressure. I Highly recommend working with him for top quality service. Ms Sales Associate Michael Simms was friendly, efficient and courteous. No pressure. I Highly recommend working with him for top quality service. Ms Davis Lauderhill, FL More

HORRIFIC URGENT- DO NOT USE THIS DEALERSHIP UNDER ANY CIRCUMSTANCES. Not only do they OVERCHARGE on normal maintenance, they are NOT accountable for returni URGENT- DO NOT USE THIS DEALERSHIP UNDER ANY CIRCUMSTANCES. Not only do they OVERCHARGE on normal maintenance, they are NOT accountable for returning your vehicle in a safe condition. After having one of Lexus vehicles serviced, it stalled on the ramp of a busy highway. I waited4 hours in 100 degree heat for a tow. When I got back to dealership to pick up another loaner, the loaner had a defective windshield. On the way to see my dad in the hospital, I almost died trying to see through the windshield in the rain. Videos show my experience. They not only did not care, they did not give me another loaner. My other car has been meticulously maintained yet they charged 4000 for a service. They kept both cars over 2 weeks, and returned them dirty. After being a loyal customer for 20 years, the must they took off on a 7000 bill was $400. Now both cars are STILL not running safely. A robot answers their Facebook messages so don’t bother. USE AN AUTHORIZED DEALER OF LUXURY CARS BUT DO NOT UNDER ANY CIRCUMSTANCES RISK YOUR LIFE OR THROW YOUR MONEY AWAY AT THIS ONE, More

Tried to rip me off I went to this service center for an oil change about 2 weeks ago. My oil change was quoted at 135. No problem. Donna my service manager came back to I went to this service center for an oil change about 2 weeks ago. My oil change was quoted at 135. No problem. Donna my service manager came back to me with a listing of over 2000 in needed repairs. She said the most needed was new tires as my current tires are bald. The new tires were quoted at over 600 total. I passed on this as I was just there for an oil change. I am currently at a Tires Plus. The tech there says my tires are not bald. Other than basic service, stay away from this Lexus service center and Donna. I will say in all fairness, that up until the upsell attempt by Donna, I was happy with the service I received at Lexus. More