Lexus of Palm Beach

I used to have nothing but positive experiences at the Lexus of PB service dept. Not this time! Worst experience I've ever had there. The 2 stars is only for the dashboard replacement and it was done i Lexus of PB service dept. Not this time! Worst experience I've ever had there. The 2 stars is only for the dashboard replacement and it was done in one day. The rest was terrible. Upon getting my car back, I immediately saw my front window sun shade tossed on the backseat, along with all the contents of my glove box. Very sloppy work and I had service advisor Joe put sun shade back up, as I didn't leave it that way when I dropped off my car. I also found a broken A/C vent that definately wasn't this way when the car was dropped off, as well as an unknown broken piece of black plastic also on my back seat. It seems as if the service guys broke something else and just tossed it in the back seat along with glove box contents, hoping I wouldn't find it. The loaner car I received had incorrect paperwork about the gas in the vehicle and the mileage, I had problems getting any callback from Joe Chevres (service advisor) about this and about the fact I realized the next day I had accidentally left my cell phone charger in the loaner car, as I was in a hurry when picking up my vehicle. Phone calls to Joe not returned, just as the case about the loaner vehicle discrepancies. I also emailed a picture of the box the cell charger came in, and still no response from Joe. Prior service advisors Charlie Dao, Neil Medina and Danny Chupek were excellent, so I'm not understanding the lack of communication on every issue. The last cherry on top of the whole thing was also finding my in-A/C vent air freshener in the floorboard. The sloppiest job I've ever seen from Lexus of PB and it made me feel like I was at a Toyota dealer, not the standards I've experience in the past from this Lexus dealer. I was planning to upgrade my vehicle this coming year, but I will be traveling to JM Lexus I suppose. Be warned of the "new and not improved" Lexus of PB. Epic fail AutoNation. More

They took a negative and turned it into a positive. My bad experience is now a great experience. I appreciate all the effort to make things right. bad experience is now a great experience. I appreciate all the effort to make things right. More

Love my Lexus but the dealer is terrible. They do not honor the extra warranty that I purchased and misrepresented the coverage. They couldnt keep their story straight on VIP valet and washing the car. I honor the extra warranty that I purchased and misrepresented the coverage. They couldnt keep their story straight on VIP valet and washing the car. I was told when I putchased I had the coverage and it was my bad dor believing them. I definitely like the vehicle so be sure to go to another dealer otherwise you are treated if you bought a used Yugo. More

Great service and detail to everything relating to the purchase of my beautiful car. Ash was on top of every detail. I will be buying a car from Lexus of Palm Beach and Ash is the person to buy it from. I purchase of my beautiful car. Ash was on top of every detail. I will be buying a car from Lexus of Palm Beach and Ash is the person to buy it from. I traded in a car and Ash made the experience delightful. More

Ash was absolutely delightful to work with. Lexus of Palm Beach has earned a customer for life. I’ve bought many cars over the years and the entire staff was easy to work with and faster than any I’ve encoun Beach has earned a customer for life. I’ve bought many cars over the years and the entire staff was easy to work with and faster than any I’ve encountered. Thank you all. More

My Amazing Husband set everything up and I had the Best experience ever in Palm Beach Florida with Ash and Alex from finance and Jason personally came to meet me!!!!!! I arrived at 1145 am out by 3pm!!!! experience ever in Palm Beach Florida with Ash and Alex from finance and Jason personally came to meet me!!!!!! I arrived at 1145 am out by 3pm!!!!! Cruising back to the O ..... Thank You for the awesome teamwork!!!!!!!!! More

Very happy to work with Ash. Unfailingly polite and accomodating, he managed to work out a deal for me that placed my payments within my price range. I would recommend Ash to any car buyer without hes accomodating, he managed to work out a deal for me that placed my payments within my price range. I would recommend Ash to any car buyer without hesitation. More

It’s our time to trade our old Lexus to a new one so we went to Lexus of palm beach. We were in the dealer inside the building for at least 30 minutes looking the cars for our self not a single person came went to Lexus of palm beach. We were in the dealer inside the building for at least 30 minutes looking the cars for our self not a single person came to greet us and see if we need any help! What a terrible dealer:( More

I was injured by the trunk of my car that spontaneously came down on my head. When I called twice, I had no response. When I called them again, I was stonewalled and they could care less that I had a blunt came down on my head. When I called twice, I had no response. When I called them again, I was stonewalled and they could care less that I had a blunt trauma to my head that required a CAT scan in the ER during the Pandemic. Don't use this agency More