Lexus of Palm Beach

I’m very pleased with the sales staff as they were very accommodating with test driving 2 vehicles. The negotiations went much smoother than I expected. No haggling whatsoever with my counter offer. Ron an accommodating with test driving 2 vehicles. The negotiations went much smoother than I expected. No haggling whatsoever with my counter offer. Ron and Alex, the two sales associates, were extremely patient when a misunderstanding caused a bit of a delay in finalizing the purchase. My misunderstanding certainly caused some frustration with the staff, but they remained professional and polite. My one and only issue with Lexus of Palm Beach was the removal of the $699 dent protection that was on my signed offer that they had accepted. I did not notice this until I got home. The final price I agreed to pay was correct, but the removal of this on the final sales contract was disappointing. I can’t imagine that this was an oversight on their part, but I don’t know for certain. I am quite happy though with the outcome. I got a very fair deal on a 2024 RX350. More

Oliver was a pleasure to deal with. We told him exactly what we need and he came through. Other than the endless paperwork and signing in financing (which in these days is so archaic B We told him exactly what we need and he came through. Other than the endless paperwork and signing in financing (which in these days is so archaic BTW) it was a smooth transaction. Mark in financing was great. More

Polite and efficient was the service The dirroundings wee clear and comfortable. They had cold water wee clear and comfortable. They had cold water More

Excellent dealership! Courteous, clean, accommodating, all aspects of this dealership are superb ! I purchased my vehicle here and have always been pleased with the servic Courteous, clean, accommodating, all aspects of this dealership are superb ! I purchased my vehicle here and have always been pleased with the service center. From the moment I leave the car until it is returned I have always been satisfied. Thank you to Lexus of PB! More

Eric was very helpful in finding a vehicle for my wife. Process was better than expected. Impressed with facility and the vehicle so far. Process was better than expected. Impressed with facility and the vehicle so far. More

Excellent service. Will be great if they put sandwiches , yogurts, fruits at lunch time for the patrons that need to wait at that time. Will be great if they put sandwiches , yogurts, fruits at lunch time for the patrons that need to wait at that time. More

I really enjoyed working with Andre Delima when buying my new car. He made the process easy and fast. new car. He made the process easy and fast. More

If you are looking for a great dealership with great people to work with go to Lexus of Palm Beach. Ask for Horatio E. sales, Nick F. finance manager and Brian K service advisor. The staff is helpful, people to work with go to Lexus of Palm Beach. Ask for Horatio E. sales, Nick F. finance manager and Brian K service advisor. The staff is helpful, knowledgeable and it's a great experience. More

The closing part took much longer than expected. Cash deal should not take so long. Cash deal should not take so long. More

Worst car buying experience of my life. Never have I ever had a car purchase take over a month and a half. The first guy I dealt with didn't even seem to want to sell the car at all. I was Never have I ever had a car purchase take over a month and a half. The first guy I dealt with didn't even seem to want to sell the car at all. I was buying out of state, and he refused to let me ship the car and wouldn't take a penny off the sticker price. So not only was he over stepping his authority over me paying to ship the car. He was demanding that I fly to the car, put 1200 miles on it before even having it inspected in my state, which is false advertising if he's not going to drop the price. He also called me randomly to say he couldn't release the car for 30 days. What are you, a pawn shop? If someone walked in 5 minutes after this phone call and wanted the car, the car would be gone. I said look if you don't want to sell the car, there's another one just like it in Connecticut. He said you don't want to buy a car from there with the salt air. I said and what, is your car going to come with a side of alligator? You're in Palm Beach. You have salt air too, moron. I got a hold of the owner who said we could ship the car and set me up with someone else. Problem with the new guy is he had a punishing lack of urgency and wouldn't communicate with me. Every time we'd finish a step, we'd have to wait at least 26 hours for a response. Most of the time we'd have to call and hound him for an answer or the next step. He'd set a deadline for something to happen on his end, fail to meet that deadline, and not call me to tell me he couldn't meet the deadline. Just leaving me in the dark. He'd also come to me with last minute things that could have been handled at the beginning of the process, saying he can't release the car until I complete them. Delaying me further and further. Then even after I get the car I have to hound him for the title. A car that I was very excited for in the beginning, became a source of immense stress; and now I can't look at the car without being reminded of all this nonsense. I would sooner light myself on fire before doing business with Lexus of Palm Beach again. More