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Lexus of Palm Beach
West Palm Beach, FL
1,727 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,727 reviews
July 25, 2021
This is my experience visiting Lexus of Palm Beach dealership on 7/23/2021. I found a 2018 Lexus RX 350 AWD with low miles on the cars.com website. I liked the vehicle and immediately contacted the de dealership on 7/23/2021. I found a 2018 Lexus RX 350 AWD with low miles on the cars.com website. I liked the vehicle and immediately contacted the dealership on the same day. The salesperson assigned to me was Daniel Pasqualetto, who confirmed that the car was available for purchase. I made an appointment with him on the same day and a few hours later I was at the dealership. Since I live in Miami Dade and the dealership is in Palm Beach County, it took me almost 2 hours to get there. At the dealership, I met with Daniel Pasqualetto and his immediate supervisor Susan. I was shown the car almost immediately and test drove it. I liked the car and told the salesperson that I wanted to buy it. He went to his supervisor, informed her, and brought me a breakdown price list for the car. He also started the process of appraising my old car that I was going to use as a trade-in. While I was waiting for the appraisal to be completed, about 30 min after we started the sales transaction, Daniel suddenly informed me that the vehicle I thought I was buying was no longer available for purchase. I have no idea what actually transpired at the dealership on 7/23/2021 and why the car I was in the process of buying was no longer available. The possible explanations range from: a) completely incompetent sales team at Lexus dealership to b) some sort of scam being practiced there. In the end, I wasted about 5 hours of my time driving back and forth only to find out that the car was not available for purchase. Nobody apologized to me for the fiasco at the dealership on 7/23/2021. I did however receive a call from Susan the next day apologizing for this fiasco. I suspect this apology had to do with me calling a dealership and asking for the names of General Manager and Sales Team manager. I found this experience appalling and not what anybody can and should expect at a publicly traded company like AutoNation. These types of things sometimes happen at 3rd rate used car lots and not at premier dealerships that cater to affluent clientele. I strongly advise to stay away from the Lexus of Palm Beach as you likely to encounter either incompetent salesperson, who is not responsible for any false information or worse - crooks that running some scams, you may become part of. More
by Lschwartz50
Employees Worked With
Daniel Pasqualetto, Susan
July 23, 2021
Excellent service. Everything was done as per my conversation with my service manager. The car feels great. I would highly recommend Lexus Palm Beach and Brian Kobus. conversation with my service manager. The car feels great. I would highly recommend Lexus Palm Beach and Brian Kobus. More
by mslibrot
Employees Worked With
Brian Kobus
July 23, 2021
Courteous Efficient Prompt CleanThe moment you Courteous Efficient Prompt Clean The moment you arrive you are treated like a valued customer! From the greeter to the service advisor you a Courteous Efficient Prompt Clean The moment you arrive you are treated like a valued customer! From the greeter to the service advisor you are well taken care of! More
by francinetice
Employees Worked With
Bill my service advisor
July 23, 2021
Service advisor Thor was excellent. He offered honest and sincere advice in maintains my car. He is someone that you can trust. I will only deal with Thor and sincere advice in maintains my car. He is someone that you can trust. I will only deal with Thor More
by RN060873Ray
Employees Worked With
Thor
July 21, 2021
Per one of the comments to the right, service has slowed down a bit; it tool about a half an hour longer than it should have for a routine 5,000 mile service. However, the service advisor, Bill, was very g down a bit; it tool about a half an hour longer than it should have for a routine 5,000 mile service. However, the service advisor, Bill, was very good. A minor complaint: Because of Covid, there are no longer bottles of water available. So a gentleman circulates and asked if you want anything (to drink). I asked for a bottle of water and the gentleman never showed up. More
by lafishman
Employees Worked With
Bill Power
June 04, 2021
Service department is SLOW!2 hours for a battery check, Service department is SLOW! 2 hours for a battery check, 2 hours for a sunshade. Unbelievable. This place used to be great and top notch for servic Service department is SLOW! 2 hours for a battery check, 2 hours for a sunshade. Unbelievable. This place used to be great and top notch for service. Something is terribly wrong. I hear it is because AutoNation doesn't pay anything. I will not rate the service advisors because they are nice and I don't believe the problems are their fault. More
by victoria.chadwell
Employees Worked With
Scott Vessey
May 28, 2021
I have been going to this dealership for over 10 years now and I have nothing negative to say about the servicing or the people that work there. They are always willing to assist, cordial and keeps me in now and I have nothing negative to say about the servicing or the people that work there. They are always willing to assist, cordial and keeps me in the loop with anything pertaining to my car. In particular I must commend Kenny, Pat, Francesca, Joe and Cornelius who have taken the time to help me on many occasions whenever I am there or when I call. Honestly, I could not ask for a more responsible and personable group. More
by Trish
Employees Worked With
Ken Zaron, Pat, Francesca Schintu, Joe Chevres (all Service Department) and Cornelius McLymont in the Sales Department
May 03, 2021
Service is terrible. First time I went for service was told my tires couldn’t be rotated bcs the rear are larger than the front. This is far from the truth. All my tires are the same size on my car. I gue told my tires couldn’t be rotated bcs the rear are larger than the front. This is far from the truth. All my tires are the same size on my car. I guess a little knowledge is not expected for being a women. The 2nd time I went at 7 am and I’m not a morning person. I was told by Thorlief Evenson he couldn’t find my maintenance warranty. I took my car to another dealership that was able to service my car under warranty. I won’t be returning to Lexus after both bad experiences. More
by srwilliamson
Employees Worked With
Lester Goldberg
April 04, 2021
Dealership sucks and environment sucks. Big lady gm rude and yells at people with a demanding demeanor. New service writers everyday. Vehicles given back in horrible condition. Atrocious! and yells at people with a demanding demeanor. New service writers everyday. Vehicles given back in horrible condition. Atrocious! More
by Visits096785
Employees Worked With
Service Department
