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Lexus of Palm Beach

West Palm Beach, FL

4.8
1,727 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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5700 Okeechobee Boulevard

West Palm Beach, FL

33417

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Showing 1,727 reviews

November 22, 2021

It is a friendly atmosphere, clean throughout, and comfortable sitting area while you wait for your car. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Power
Nov 25, 2021 -

Lexus of Palm Beach responded

Hi Chris, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

November 21, 2021

My appointment was scheduled at 2:30pm. I got my car My appointment was scheduled at 2:30pm. I got my car back by 4:30pm. My question is what is the point to scheduled appointment if I have to wait thi More

by smancini904
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Nov 24, 2021 -

Lexus of Palm Beach responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 21, 2021

$438 for an 80,000 mile service on my 2014 Lexus 450H SUV. $43 of that was for waste disposal of the oil. $165.82 for oil change and new filter $40.96 for two front wiper blades - parts only and $89.95 More

by webphd57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no idea
Nov 24, 2021 -

Lexus of Palm Beach responded

Hello, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

November 21, 2021

The service is excellent. The representatives calls and help me to set up my appointment when my vehicle needs servicing. Thor is very professional and keeps me up to date with everything on my RX 350 F Sp More

by Prettygirl09127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thor
Nov 24, 2021 -

Lexus of Palm Beach responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Thanks again for the recommendation, and have an amazing day!

Nov 24, 2021 -

Prettygirl09127 responded

Thanks much for all u do…

November 20, 2021

Tim Pigge is exceptional. Very helpful. I love that he puts customers first. Best customer service. More

by Cynmay.cv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Piggee
Nov 24, 2021 -

Lexus of Palm Beach responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 20, 2021

Exceptional service . We have bought several cars from this dealership and would not go elsewhere . Brian in service makes my life so Easy , he is professional , knowledgeable, and always makes me feel s More

by Clsact1003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kopus
Nov 24, 2021 -

Lexus of Palm Beach responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 19, 2021

Congratulations to Herby Boileau for a courteous and professional service (as always). Not so happy about being charged for a repair that does not speak well for a top notch manufacturer such as LEXUS More

by dwnuk1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herby Boileau
Nov 24, 2021 -

Lexus of Palm Beach responded

Hi, we are deeply disappointed by your experience at Lexus of Palm Beach. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6004 to discuss what we can do to help.

November 18, 2021

Prompt and courteous service. Fair pricing. I am sorry Lexus has eliminated all food service and even bottled water. More

by ellenjabrams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vessey
Nov 22, 2021 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2021

Service advisor was friendly, knowledgeable and made sure I had transportation while my parts were on order More

by Rsvparnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep. Scott, very good
Nov 21, 2021 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2021

I have been with Bill for many years and he has always taken care of my every need for my vehicle. Palm Beach of Lexus is hands-down the most professional knowledgeable and friendly service provider I’ve More

by blessed101907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill service , Horatio Edwards
Nov 21, 2021 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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