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Lexus of Palm Beach
West Palm Beach, FL
1,727 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,727 reviews
January 23, 2022
This is a long review but I think people should read it before heading to this or any Automation dealership, to get a full understanding of the car-buying experience at Autonation. SUMMARY: DECEPTIVE PRACT before heading to this or any Automation dealership, to get a full understanding of the car-buying experience at Autonation. SUMMARY: DECEPTIVE PRACTICES, COMPLETE DISAPPOINTMENT. BEWARE LEXUS OF PALM BEACH AND AUTONATION. I’ve never owned a Lexus before. In fact, we had an appointment to see a 2021 Audi Q5 at the Lexus of Palm Beach. We had inquired a week or two before and after repeated calls from the salesman, took the car for a test drive and purchased it. Ironically, the process went smoothly and we got a decent trade-in value for our 2018 Mercedes GLC, which we loved. However, after a few miles down the road, we realized the seats were rock-hard. Luckily the law provides for a cooling-off period for used car purchases, and the dealership canceled the deal. On our way out, we saw a really nice Lexus NX 350 F Sport. At this point I was exhausted from the all-day experience and told them I wanted a different price point if I was getting into a smaller SUV and to call us when a different model came in. After driving it, we were immediately impressed with the upscale look of the car and found ourselves being talked into it. I thought the finance guy and our salesperson Oliver were very nice and trusted their input. We decided to make the purchase and drive home after an 8-hour day. By the time we got home I was in tears — I realized these seats were also hard. I googled Lexus forums to try to convince myself it was in my head, but many had posted that the sport seats were known to be a former seat, and one commented that a salesperson had even pointed that out to her when she was looking at cars. It was a holiday weekend, so we called the dealership the next day on Sunday to plead with them to cancel the deal, especially since it was a holiday weekend and nothing was open on MLK Day. They said they absolutely could not, it was too late. We drove down there so I could plead with them and told them I felt misled especially since I had JUST RETURNED A CAR WITH HARD SEATS — something the finance guy told us after the fact that he knew, but they couldn’t say anything. Whatever. I begged them to consider it and they would not. They said even though the car only had 100 miles on it, it would be considered used and they would have to sell it for thousands less than what they sold it for to me. Now, we all know that’s not true due to inventory and demand. Also I told them I didn’t think anything had been filed since every agency and bank was still closed. In the end, near tears, I figured the only way I could save the loss was to get into another Lexus, the RX 350. I begged them to not have us lose any more than we had spent but in the end, we had lost about $6k in the span of two days. And guess what? The VIN on the NX 350 we “bought” still shows up as never having been sold. It’s JTJKGCEZ7N5001506 in case you’re the one buying it. And honestly I don’t like the RX 350 either. The seats aren’t as hard as the NX but they are not comfortable and it feels like a major sacrifice coming from the Mercedes. And yes, I realize how that sounds, but if you’re reading this, you are in the market for a luxury car too and you should know all this. Another huge takeaway — Autonation absolutely will try to screw you. We’ve inquired into a couple Mercedes dealerships owned by Automation to get rid of this costly reminder of a car and they have given us the same BS about why we would take another $6k loss on this trade — even though we’ve seen this same car listed as used selling for sticker price. Think long and hard before you deal with Autonation and purchase a Lexus. It’s a great car but the seats are the least comfortable in the luxury market. More
by Sarahchristy
Employees Worked With
Oliver, Tony
January 21, 2022
A pleasant experience. Service advisor, Anthony Gordillo, was friendly and knowledgeable and the vehicle was ready at the anticipated time. Can't ask for much more. Gordillo, was friendly and knowledgeable and the vehicle was ready at the anticipated time. Can't ask for much more. More
by dad0908
Employees Worked With
Anthony Gordillo
January 21, 2022
I have now purchased 2 ES350's from Lexus of Palm Beach, both L-certified vehicles, and could not be more satisfied. I purchased extended warranties on both vehicles, a 2015 and 2018), and Lexus has perform both L-certified vehicles, and could not be more satisfied. I purchased extended warranties on both vehicles, a 2015 and 2018), and Lexus has performed admirably for both vehicles. More
by Adesay
Employees Worked With
Lisa, Thor
