Lexus of Oxnard

We purchased a new 2015 Lexus RX350 from Lexus of Oxnard when the dealer was fair and we knew the contract, in written form, before we purchased the vehicle. In 2024 we purchased a used vehicle from the sam when the dealer was fair and we knew the contract, in written form, before we purchased the vehicle. In 2024 we purchased a used vehicle from the same dealer but under new ownership. We were not able to review the contract in written form, only on a large screen. They charged us for items we didn’t want. We have never a difficult time with a dealer until now. We had to print the contract at home on our own printer. Now months later we had a flat tire and there was no lug nut key and we had to pay over $180.00 to remove the locks. Lexus did not verify that the vehicle had locks when we purchased the vehicle. I would recommend customers to go to Thousand Oaks for a Lexus. More

Absolutely horrible, I wanted to purchase a Porsche 911, I can’t even get a quote from these idiots. Thanks Kevin! I can’t even get a quote from these idiots. Thanks Kevin! More

Stay away from this dealership, service was horrible. They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and charged us extra money. Manager and staff were rude and aggresive, No one should use this dealership, we bought out Lexus from them but they did not care. I had worst experience of my life. These people should be fired, they did not want to communicate. service staff even did not want to connect me to someone who could help us. We were helpless, had to pay extra to get our car back after oil change. worst experience of our life !!!!! More

STAY AWAY FROM THESE INCOMPETENT MORONS. I purchased a car from these idiots on 4/16/24. I came back that day and realized that the dealer salesman had mounted the incorrect plates and pl I purchased a car from these idiots on 4/16/24. I came back that day and realized that the dealer salesman had mounted the incorrect plates and placed the wrong registration of another individual and car inside my dashboard. I emailed and called them the next day to have the issue resolved. Fortunately, they realized their mistake and had the proper temporary plates and registration delivered to me the following business day. As if that is not enough, I have still not received my registration and permanent plates yet from the DMV. On 5/16/24 (exactly 1 month) from the date of purchase of the vehicle, i got a call from one of the staff members named Phuong Pham. Turns out, the dealer did not take proper documentation/pictures of the emission label, VIN number and everything else needed to submit to the DMV. Guess what? These morons asked me to send them everything which I DID. I was told then that they had submitted everything to the DMV on 5/22/24 and that it should take 2-3 weeks to receive my permanent plates. STILL NOTHING! I have bought over 4 cars in the last 2 years and never once had to deal with such incompetent losers in which the customer has to chase them around and do their work for them. I will wait another 2 weeks patiently and pursue legal action if necessary to rectify this matter. More

Purchased on 4/09/24 Sales staff very good and professional. Communication might have been a little better bit was ok. Finance manager very poor. Lawrence. Cold and arrogant. Was ready to l professional. Communication might have been a little better bit was ok. Finance manager very poor. Lawrence. Cold and arrogant. Was ready to leave and cancel do to his overall deportment and treatment during the finance process. Strongly recommend do not conduct business at this entity. More

Ray and Carlos were both extremely helpful. Ray went out of his way to give me a ride to the dealership and provided towing. Paperwork was fast, and the upcharges were within reason - ultimatel Ray went out of his way to give me a ride to the dealership and provided towing. Paperwork was fast, and the upcharges were within reason - ultimately they are selling peace of mind for ownership so whether or not you want it is up to you. More

I really enjoyed the service provided by Lexus of Oxnard and Kevin Tapia. The pre-owned car that I purchased was in excellent condition and a perfect fit for my needs. Also, the overall experience was smo and Kevin Tapia. The pre-owned car that I purchased was in excellent condition and a perfect fit for my needs. Also, the overall experience was smooth and seamless. Definitely consider them for your next purchase. More

I purchased a 2022 Lexus Hybrid. Carlos was awesome going over the coverage of the car. I wanted to protect my investment and purchase the extended warranty’s. This gave me peace Carlos was awesome going over the coverage of the car. I wanted to protect my investment and purchase the extended warranty’s. This gave me peace of mind. Carlos your the best and thank you for all your kindness. Happy customer Tony Amaro Rating for Carlos AAAAA+++ More

Horrible. They try and scam you out of an extra 4K for a paint protection and GPS package on top of their inflated price. Carmax is better, and that's saying a They try and scam you out of an extra 4K for a paint protection and GPS package on top of their inflated price. Carmax is better, and that's saying a lot. More