Lexus of Orange Park

My experience from my initial email inquiry was top notch! Chris answered my requests and questions on a daily basis faster than I expected! When I changed my mind on the car I wanted, within a day, notch! Chris answered my requests and questions on a daily basis faster than I expected! When I changed my mind on the car I wanted, within a day, he found me what I was looking for within my price range. When that car sold the day I came to see it, he had another one lined up immediately for me to see and drive. If it weren't for his superb customer service, I would have never driven 4.5 hours from Coral Springs to buy a car! I've owned many cars, but can honestly say, this was the best experience I've ever had with a dealership and a salesman! Thanks again! More

The first time I walked into the dealership I had a low pressure tire signal on my IS350 2011. Set an appointment on my way to work. I was in and out, very surprised that they didn't find anything with my pressure tire signal on my IS350 2011. Set an appointment on my way to work. I was in and out, very surprised that they didn't find anything with my tires. I was very skeptical. Apparently, the service department just reset my settings and they told me everything was good. After work, my tire pressure was on again. I am pretty knowledgable about cars, so I had no doubt that there was indeed something wrong. I took it back the second time, and they said that it was a leak from a patch that was done before, done from another dealership. It was crazy because they didn't have the tires in stock so I drove a car that had a leak. Finally, we decided to trade the car in. It was a whole ordeal. I've never been so stressed out because of purchasing a car. The last time we purchased a car was from a Mercedes dealer and he made everything seamless. But this dealer is nothing like that. Headaches, Headaches. Headaches. Finally, after about 1 month and a couple of weeks of waiting-the car came in. The car is great and it made up for it. BUT, life happens and ran over a nail less than a month later. Took it back to the dealership and another nightmare again! They didn't have the tires in stock. Had to wait another 2 weeks until I was told it was ready to be picked up. So, I came in and paid $391.00 thinking I have a brand-sparkling new tires. The service department never mentioned anything about taking another tire from another vehicle and installing it on my car. Thats not new, that's used. Definitely unacceptable. A bunch of pathetic crooks. Honesty does play a good part on having a good business--and this dealer was the worst dealership we have ever been to. They think that we don't have any knowledge of products or cars for that matter. Please do not purchase your Lexus here. I would drive another 2-3 hours if I had to, to find good service. PLEASE STAY AWAY FROM THIS DEALER. THEY DONT CARE ABOUT CUSTOMERS. More

The Worse Buying Experience in our Entire Lives. The OLD BAIT and SWITCH.I'm turning them into the AG office!!! Seniors!!!! Please think before you buy from these people!!! We were not born yesterday. We ow BAIT and SWITCH.I'm turning them into the AG office!!! Seniors!!!! Please think before you buy from these people!!! We were not born yesterday. We own a Lexus and love it. After over 13 years it was time to buy a new car. I began to shop around and was given an excellent quote by our local dealer. We did a bit more internet research via truecar.com and it listed this dealership as meeting our financial purchase price goal. I called and spoke with Jabari Fowler, he asked us to give him an opportunity to beat the price we had gotten from our local dealer. This dealership was over 2.5 hours away and I explained to Mr. Fowler we were not in the best of health and this was going to be a very long and difficult drive for us. I asked him to make certain he had what we were looking for which was a RX 350 NO WHITE NO RED!!! I quoted him the price from our local dealer he begged me to hold off even tho we were getting ready to walk out the door, this was at approx. 1:45 pm. Jabari called back and said YES! I have a Gold one, (our first chose) YES! I have a silver one! YES I have a gray one! And, here's the price $ XXXXXX; beating the quoted price by just over 2k. I said we will be there and are leaving now. We walked in approx 4 in the afternoon. Fowler was with people but came out of his office and said someone would be with us shortly to show us the cars.. We waited and waited and WAITED and WAITED. Finally, Fowler comes back out and says someone will be right with you. NO ONE came. Another 1/2 hour past and finally someone came out and drove us out to the lot to look for the cars we came to see. We could not find ONE. Back inside we go, about 20 minutes later a sales person named Mark says he'll show us the cars since Fowler is still busy. So he takes us out in the golf cart drops us off and says look at this row and that one, are assignment was to check all their prices, in the heat, one of us recovering from a heart attack and cancer and we are just left to go car to car looking for the cars that Fowler said he had.. We could find NONE. BACK AGAIN into the office when Mark says he's going to help us. The same thing, back into the cart that takes you to no where other than cars that were priced thousands more than Fowler quoted us. It was hours after we arrived, we did nothing but running around to find nothing. NOT one time did Mark or ANYONE check the computer for inventory!!!! That says so much doesn't it? We had our own financing, I had worked for a dealership before and knew this was a simple, easy no hassle transaction. However Fowler turned it into a Switch and Bait and NOT ONCE after all the hours we were there did the manager come and speak to us. Like it was a big game, to them. Mark gave me a lecture about forgiveness, not appreciated at all, as this was physically demanding on us, and we saw their attempt to emotionally wear us down. Unbelievable and we truly hope for the sake of other seniors that the Attorney General's Officer will take our complaint seriously enough. EVERY car that Fowler claimed he had did NOT exist! NOT ONE, except, a WHITE one! White being the color with the absolute NO without question. We ended up settling for a car, feeling ripped off and unhappy, not even having test drive the car, I know we should have just walked away, the only good experience was the finance person, Rocky. Bless him. Shame on Jabari Fowler and Shame on the GM for not defusing this situation. While Mark helped us, I know the business to well to know why he was sent in. I don't want to hear about God, I don't want to know anything personal about you, I just want what you promised me. We got a quick 5 minutes show on what was what on the car, the clock wasn't even set when we drove it off the lot. No test drive, and yes, again, we should have just walked away, but by this time it was after 9 pm, and it wasn't the car that was the problem, it was the disgraceful, distasteful, horrible treatment we received from this dealership. ps i have already posted this and apparently it was removed. nothing, absolutely nothing surprises me about this dealership. was told a manager would call, nothing, not a word, not One single word. terrible. More

We had fantastic service at Lexus of Orange Park. Mark O'Brien was truly outstanding with helping us find the perfect car and taking care of every detail. We felt so pampered and knew that whatever we ask O'Brien was truly outstanding with helping us find the perfect car and taking care of every detail. We felt so pampered and knew that whatever we asked for would be done. We went just to look at the cars with not an intent to purchase the same day but Mark found the perfect car we had been looking for and gave us an outstanding price. The service and price were awesome and we knew we were at the right place. Thanks so much to Mark O'Brien and the team of Lexus at Orange Park,we are very excited about our new purchase! More

Mark O'Brien and the entire Lexus family made me feel like ROYALTY. The customer service was outstanding and I am one very happy lady. From the beginning, during the process and even after the sale was c like ROYALTY. The customer service was outstanding and I am one very happy lady. From the beginning, during the process and even after the sale was completed, I was treated with the utmost courtesy and respect. I am highly recommending Lexus of Orange Park to everyone I speak with. More

My salesperson was extremely patient, spending as much time with me as I needed to drive the vehicle in town, on the highway and in parking. He was perfectly knowledgeable about the Lexus, answering all time with me as I needed to drive the vehicle in town, on the highway and in parking. He was perfectly knowledgeable about the Lexus, answering all my questions. He even delivered the vehicle to my office, with a full tank of gas. If you are looking for not only a great experience, but also the greatest salesperson, you must go to Lexus of Orange Park and see Chris DeRosa. More

Nathan was especially helpful with all inquiries including other vehicles for my son and about the new vehicle purchased. He was extremely positive and knowledgable about the vehicle. I never felt including other vehicles for my son and about the new vehicle purchased. He was extremely positive and knowledgable about the vehicle. I never felt pressured or overwhelmed with my purchase. I am very satisfied with his help with my purchase! This is my second Lexus and would never consider driving another brand. More

I am in the process of purchasing a new vehicle. Mr Pritchard is understanding of my timeline and goals for a purchase date. He answers all of my questions promptly and accurately. I very much appreci Pritchard is understanding of my timeline and goals for a purchase date. He answers all of my questions promptly and accurately. I very much appreciate his time and patience. More

It was the best car buying experience I have ever had. It was the best car buying experience I have ever had. The professional employees are to be comended. Mark O'Brian gave excellent service from the m It was the best car buying experience I have ever had. The professional employees are to be comended. Mark O'Brian gave excellent service from the moment I stepped in the Orange Park Lexus Dealership and after my purchase was complete. The dealership made me feel like part of the Lexus family. I am proud to own a Lexus now I know why other owners say they would not buy any other brand of car. Thanks for the excellent service and the beautiful Lexus. More

The best part of this dealership is Nathan Duhovis, we are now living in Utah and still purchase Lexus cars from him, his commitment to excellence is second to none. are now living in Utah and still purchase Lexus cars from him, his commitment to excellence is second to none. More