Lexus of Orange Park

Service Lexus has always gone above and beyond for service and reliability. Their service department is knowledgeable, friendly and accommodating. They trea Lexus has always gone above and beyond for service and reliability. Their service department is knowledgeable, friendly and accommodating. They treat you like they would want to be treated. I would recommend this dealership and car to everyone. On scale of 1 to 5..definitely a 5. More

Maintenance I was very pleased with Lexus' maintenance service. We appreciate receiving a call regarding services they recommend during the time the car was in t I was very pleased with Lexus' maintenance service. We appreciate receiving a call regarding services they recommend during the time the car was in their shop. We had a chance to go over the recommendations and either accept or reject them. Those rejected we felt were not necessary at the time or were too pricey and felt we could have the service done for less. Also, they had stated that the problem with my CD player having an error code and not working would require a replacement radio/CD for around $760, which we rejected. They must have touched something in the right way, as my CD started working on the way home. So, no replacement at $760 was warranted, thank goodness!! More

Great Service The quality of service we have received has been friendly, excellent, and well-priced. We are especially appreciative of the valet loaner service sin The quality of service we have received has been friendly, excellent, and well-priced. We are especially appreciative of the valet loaner service since we live in Tallahassee. More

I love my new GS 350 Good afternoon Lexus team, I recently purchased a new 2014 Lexus GS 350 after being a long time Lexus owner for the past 11 years. I traded in my 20 Good afternoon Lexus team, I recently purchased a new 2014 Lexus GS 350 after being a long time Lexus owner for the past 11 years. I traded in my 2003 GS 300 which ran great for the past decade which clearly leveraged my thinking to my most recent purchase. It's worth saying that I had a term sheet on an Audi A6, but after reviewing the independent reliability data, repair costs of all competitive brands and most importantly going for a test drive, my decision was clear and that was to stay with Lexus. I worked closely with Sasha Duran who was truly wonderful particularly when she took the time to help me link my I-phone to my new on board Lexus dash computer. She was patient and a pleasure. My only words of improvement are that even though my purchase decision was pretty quick, it must of taken me 6 hours to ultimately get out of the dealership; a long time to hang around in a dealership and the second was my $5K.- trade-in. Lexus makes a big deal about holding it's value and the offer seemed a little low. In the end, I am quite pleased with my new purchase and I will be back as my wife needs a new car! Perhaps you can send me an incentive. Regards, Dana A. Oliver More

A great experience We began working with Chris about a year ago, looking at the RX350, at that time we decided to hold off another model year because our SUV was still f We began working with Chris about a year ago, looking at the RX350, at that time we decided to hold off another model year because our SUV was still fairly new and only had 30,000 miles on it. About one month ago we decided to look at the new 2015 model RX and Chris answered all of our questions, worked with our appointment times, was very polite and courteous all of the time. He also was willing to work with us on the trade in value along with great financing and discounting on the pricing. He was very detailed in showing how everything worked when we took delivery and did a nice follow up call to us several days after the purchase. More

oil change everthing went well. The service was quick within 1 1/2 hours and my car was cleaned and vacuumed when it was returned. The gentlemen I had was very everthing went well. The service was quick within 1 1/2 hours and my car was cleaned and vacuumed when it was returned. The gentlemen I had was very considerate. More

Jim Jernigan is the BEST! Thank you Jim for making my visit to the service department at Lexus Orange Park the best experience I have ever had at a car dealership! Much apprec Thank you Jim for making my visit to the service department at Lexus Orange Park the best experience I have ever had at a car dealership! Much appreciatation and you will always have my business! Victoria Boyles More

Sales So glad I bought a Lexus! Love my car!! Will definitely do it again! Had a great experience, would recommend the people and dealership to anybody t So glad I bought a Lexus! Love my car!! Will definitely do it again! Had a great experience, would recommend the people and dealership to anybody that asks! More

Sales experience I was greeted outside the dealership by Arthur. I had an amazing sales associates who guided me through my purchase. John, Business Manager, was exce I was greeted outside the dealership by Arthur. I had an amazing sales associates who guided me through my purchase. John, Business Manager, was excellent to work with. Both men helped to make my purchase a phenomenal experience. More

95,000 mile service, and window repair. They did a great job of providing me with a loaner car while they did my service. they called me 3 hours later, and car was ready. All fixed, and wash They did a great job of providing me with a loaner car while they did my service. they called me 3 hours later, and car was ready. All fixed, and washed for me. Derrin was great to work with, and I was pleased it was so fast. More