Lexus of Orange Park

Customer Service is Excellent again I always have enjoyed my visit. This time was just as good as the other times. 7am in the morning. the crew have me smiling and laughing. They are v I always have enjoyed my visit. This time was just as good as the other times. 7am in the morning. the crew have me smiling and laughing. They are very attentive and I love it!!!! More

Valet Service A young man in an ensign's uniform picked up my car from my driveway, left me a new ES350, brought my car back in four hours, service completed. Loved A young man in an ensign's uniform picked up my car from my driveway, left me a new ES350, brought my car back in four hours, service completed. Loved the experience. More

Great, all stakeholders were very personable & knowledgable We found Tina at Brumos quite by accident. The purchase we made was primarily for my wife Cindy and I was "tasked" to do the background work since Ci We found Tina at Brumos quite by accident. The purchase we made was primarily for my wife Cindy and I was "tasked" to do the background work since Cindy typically hates dealing with auto dealerships. I communicated with three Lexus dealerships over several days and selected Brumos for our first person-to-person visit because of Tina Tobin's e-mail and phone demina. I also thought Cindy might tolerate working with a woman sales person slightly more than a man. Obviously, working with Tina was a complete joy …we never made it out of your dealership without buying an ES300h; and actually buying a new car was not at all part of our agenda that day. But it gets even better. David and Ben then introduced us to the Lexus leasing program. Being “old school” it took a while for the benefits to sink-in; but we got on-board with the program. Overall, we could not be happier. My only problem is I cannot get to drive our new car, Cindy is keeping it all to herself …she’s in real estate, so the ES is now her new moving office. Tina has since started looking into the possibility of a CT for me and that’s an on-going process. But, bottom-line, we will definitely return to Tina. My mother-in-law is getting ready to trade her 2008 BMW 335 …yes a 335, and she’s turning 90 next month. More

Service Customer service has always been excellent! I highly recommend Lexus of Orange Park as they are always on time and get the job done appropriately. Customer service has always been excellent! I highly recommend Lexus of Orange Park as they are always on time and get the job done appropriately. More

schedule service When I had my schedule in service they saw that the O2 sensor was bad. So they replaced it that day. They found it could be covered under the warran When I had my schedule in service they saw that the O2 sensor was bad. So they replaced it that day. They found it could be covered under the warranty. This survey is awful that I have to write 25 words to give a satisfaction survey. More

oil change timely - no review for an oil change, and recall item replaced...everything went well, even provided me with a rental so I would not have to wait for timely - no review for an oil change, and recall item replaced...everything went well, even provided me with a rental so I would not have to wait for the service More

Gteat Experience. I did like this experience better than previous experiences when purchasing a vehicle. The sales person was patient with me and never pressured me a I did like this experience better than previous experiences when purchasing a vehicle. The sales person was patient with me and never pressured me at any time , although they worked with me for many months before I purchased my new Lexus. More

staff was GREAT and very helpful!! Also customer service,staff was very helpful. Facility was clean. A lot of differenttease sure yes. a lot of different varieties of cars. All the staf Also customer service,staff was very helpful. Facility was clean. A lot of differenttease sure yes. a lot of different varieties of cars. All the staff was helpful and smiled More

excellent service experience Ron was extremely helpful and supportive so that all safety issues on my vehicle were addressed and we'll managed. I would recommend Ron to anyone nee Ron was extremely helpful and supportive so that all safety issues on my vehicle were addressed and we'll managed. I would recommend Ron to anyone needing maintenance issues. More

First Service for 2014 Lexus ES350 Excellent service! It seems like we were there for such a short time when they said our Lexus was ready to go. Very courteous and helpful. Excellent service! It seems like we were there for such a short time when they said our Lexus was ready to go. Very courteous and helpful. More