Lexus of Orange Park

Overcharged for inferior parts Had the check engine light come in. My regular mechanic checked it out and found a lot of information suggesting significant problems with this part, Had the check engine light come in. My regular mechanic checked it out and found a lot of information suggesting significant problems with this part, the air pump. He declined the work saying that he thought Lexus would stand behind their product even though it was out of warranty. So I brought it back to the Lexus dealership we purchased it from, Lexus of orange park. The checked the vehicle and determined the same problem, air pump. Gave me an estimate of $2,200. Discussed with the service manager. He declined any assistance with the cost. I went to the corporate Lexus office and opened a case for my issue. After a couple of days, they declined to stand behind the product. Went back to my regular mechanic. He estimated the job at $1,700. I took the car from Lexus and returned to my regular guy. When he ordered the part from Lexus he was told that they gave sold a bunch of these air pumps. And that Lexus replaced the original part with a corrected part. And that Lexus parts were inventorying a bunch of them because they are selling so many. I'm done with Lexus and lexus of orange park. It was a better dealership when it was owned locally by Brumos. Also made me wait 15 minutes just to drop the car off for the repair estimate More

OUT OF TOWN BUYER I live in FT. Lauderdale and I was speaking with a salesperson for 3DAYS. I had to BUY A plane ticket to fly into JACKSONVILLE. Because for some reaso I live in FT. Lauderdale and I was speaking with a salesperson for 3DAYS. I had to BUY A plane ticket to fly into JACKSONVILLE. Because for some reason they would not transfer the car down south. I BOUGHT THE PLANE TICKET AND GET INTO JAX. ONLY TO FIND OUT THAT THEY SOLD THE CAR ON SATURDAY!! Why would no one give me courtesy call!!??? Tht would have saved me the cost of a plane ticket AND MORE IMPORTANTLY, MY TIME.!!! I cannot believe how inconsiderate they were with this. I would NEVER even consider referring someone to them. NO WAY. More

Do your homework before going there Took our RX 350 in for service and while waiting looking at new ones. Well we leased a new one and feel like we were taken for a ride. They did not g Took our RX 350 in for service and while waiting looking at new ones. Well we leased a new one and feel like we were taken for a ride. They did not give us anything near what we could have got on a trade in else where. We will not buy or lease from this dealership again and we will get out of this lease and trade it in. More

Recent Service review request All contact experiences were accomplished in a professional manner. All work was completed on schedule including the car wash. Tina showed the rece All contact experiences were accomplished in a professional manner. All work was completed on schedule including the car wash. Tina showed the receipt and told us no further work was needed at this time. More

Service was top notch. Took my 2015 IS250 in for the 5000 mile check up today. The car is impeccable and although I didn't think that anything was wrong with the car at all, Took my 2015 IS250 in for the 5000 mile check up today. The car is impeccable and although I didn't think that anything was wrong with the car at all, I quickly realized that this dealership genuinely cared for each vehicle and its owner. They took very good care of me and my vehicle. Kudos! More

70,000 mile service Scheduled my service on-line and requested a loaner car. A young gentleman and woman greeted me because I was early (7:00 a.m.). The young man escort Scheduled my service on-line and requested a loaner car. A young gentleman and woman greeted me because I was early (7:00 a.m.). The young man escorted me to the lounge where I waited on a few minutes for my appointment. Derrin was my service advisor. He was professional, timely, and very courteous. He texted me the morning of my service to let me know everything was completed. As I got into my car to leave, Derrin saw a small white streak on my passenger door. It had been there for a while and I thought it was a scratch. Derrin went back in to get some spray. He was able to quickly wipe it off, telling me it was actually paint from another car. What a great surprise!! Wonderful service all around! More

First vehicle service Called to schedule my first service appointment & was offered a next day appointment. I arrived an hour early but staff was very prompt & started on Called to schedule my first service appointment & was offered a next day appointment. I arrived an hour early but staff was very prompt & started on car early & had me back on the road just over an hour later. Staff was very friendly & professional with their service. Great overall experience & would highly recommend them to other customers. Thanks! More

Excellent Service was done as scheleded and in a timely manner. There is nothing else that I could comment on so that is all I'm going to say. Service was done as scheleded and in a timely manner. There is nothing else that I could comment on so that is all I'm going to say. More

10,000 mile service Service advisor was very nice and provided periodic updates. Karen Fitts who sold my Lexus to me over a year ago remembered me by name while I was the Service advisor was very nice and provided periodic updates. Karen Fitts who sold my Lexus to me over a year ago remembered me by name while I was there. More

Worse buying experience I have ever had!!!! This is by far the worse, worse experience I have ever had. I trade in a 2016 Acura to buy a 2016 RX 350 and this is when my nightmare begin with this This is by far the worse, worse experience I have ever had. I trade in a 2016 Acura to buy a 2016 RX 350 and this is when my nightmare begin with this dealership. I contact the salesman via internet and told him what I needed, I did not want to go in until we made a deal with pricing. When I got there he kept me for hours even though I told him I did not want to be there for a long time. He give me some numbers...what he would be giving me for my Acura, and what I would be buying the RX for. He bought his sales manager and he shook my hands and I give him a 1000 down to find the car in 7-10 days, and when deliver I would pay the rest in cash. They give me a loner RX to drive until my car came in. About 6 days later After talking to the salesman he Bait and switch on me with the numbers, so I went in and took the loner back..and decide to go to Orlando to try to find the same car (it was hard to get), since Orange Park and Jacksonville Lexus are the same Brumos own, as their is none in St John's County or ST Augustine. The sale director called me back a few days later to tell me, my car had come in and that he would work with me to get me in at a fair price. I wanted this car really bad, so I went ahead and took it at 1500 more then what the salesman and I agreed on in the beginning. Just before I did the Lexus survey the sales man called left me a message and also send me an email asking me if there was anything he could do for me before I took the survey as anything less then a 10 would be bad for him...hummm...I did the survey n give my honest opinion. ..rate "0" they are not honest and they have put me through xxxx to get the price they wanted by playing the Bait n switch game. The sales director call me less then an hr after my survey to ask me why i rate them a "0" when he knew what happen. Please be very aware of Lexus of Orange Park. They know there is no other Lexus dealer in Jacksonville so the take full advantage of that. More