Lexus of Orange Park

Worse buying experience I have ever had!!!! This is by far the worse, worse experience I have ever had. I trade in a 2016 Acura to buy a 2016 RX 350 and this is when my nightmare begin with this This is by far the worse, worse experience I have ever had. I trade in a 2016 Acura to buy a 2016 RX 350 and this is when my nightmare begin with this dealership. I contact the salesman via internet and told him what I needed, I did not want to go in until we made a deal with pricing. When I got there he kept me for hours even though I told him I did not want to be there for a long time. He give me some numbers...what he would be giving me for my Acura, and what I would be buying the RX for. He bought his sales manager and he shook my hands and I give him a 1000 down to find the car in 7-10 days, and when deliver I would pay the rest in cash. They give me a loner RX to drive until my car came in. About 6 days later After talking to the salesman he Bait and switch on me with the numbers, so I went in and took the loner back..and decide to go to Orlando to try to find the same car (it was hard to get), since Orange Park and Jacksonville Lexus are the same Brumos own, as their is none in St John's County or ST Augustine. The sale director called me back a few days later to tell me, my car had come in and that he would work with me to get me in at a fair price. I wanted this car really bad, so I went ahead and took it at 1500 more then what the salesman and I agreed on in the beginning. Just before I did the Lexus survey the sales man called left me a message and also send me an email asking me if there was anything he could do for me before I took the survey as anything less then a 10 would be bad for him...hummm...I did the survey n give my honest opinion. ..rate "0" they are not honest and they have put me through xxxx to get the price they wanted by playing the Bait n switch game. The sales director call me less then an hr after my survey to ask me why i rate them a "0" when he knew what happen. Please be very aware of Lexus of Orange Park. They know there is no other Lexus dealer in Jacksonville so the take full advantage of that. More

No problems at all. 15,000 mile service went well. Got my car back the same day unlike Lexus of Jacksonville. They Wreck cars during servicing over there, twice. Very hap 15,000 mile service went well. Got my car back the same day unlike Lexus of Jacksonville. They Wreck cars during servicing over there, twice. Very happy with Lexus of OP. More

Don't buy anywhere else!!!!!! My experience with Brumos Lexus of Orange Park was Phenomenal! I have owned 2 Toyota and decided the NX was right for me. I walked in and stated what My experience with Brumos Lexus of Orange Park was Phenomenal! I have owned 2 Toyota and decided the NX was right for me. I walked in and stated what I was looking for and they made it happen. From Sheree Pivola (Sales Representative) to meeting the General Manager Adrian Miron, and then meeting the Finance Manager Mike Davidson the whole process was quick and painless. I was in and out the door in my vehicle in less than TWO hours! Please take the time to visit this dealership and the wonderful experience they provide. More

No hitch service Great experience with the service team! Service advisor was helpful and to the point, to get us in and out in a timely manner. Service facility is t Great experience with the service team! Service advisor was helpful and to the point, to get us in and out in a timely manner. Service facility is top notch and we weren't hassled by sales associates to trade in our current vehicle. Highly satisfied with Lexus of Orange Park! More

Over 4 hours to plug a tire!!! Lexus cars are great but this service dept. is the worst. 2nd bad experience here. Will take car from now on to other location Lexus cars are great but this service dept. is the worst. 2nd bad experience here. Will take car from now on to other location More

Great customer service Very professional customer service orientated is the words to describe my experience at the dealership. I like the full report on my vehicle, i also a Very professional customer service orientated is the words to describe my experience at the dealership. I like the full report on my vehicle, i also appreciate that the dealership see my time as important. More

It was great Everything went as planned. Very quick and efficient. A great experience. Service staff did great job explaining findings and giving recommendations. Everything went as planned. Very quick and efficient. A great experience. Service staff did great job explaining findings and giving recommendations. Told us when we should have next service and to let them know of any problems More

It was excellent. I used the vallee service and my car came back checked and washed. How great is that? I also had very nice and professional people working with me. I used the vallee service and my car came back checked and washed. How great is that? I also had very nice and professional people working with me. More

Great service I was in and out, consumer service was great. Every time I get service fine on my car, they do a great job. Keep up the great work!!!! I was in and out, consumer service was great. Every time I get service fine on my car, they do a great job. Keep up the great work!!!! More

Fantastic Servive and Service Advisor I used to be a customer of Lexus of Jacksonville, but now Lexus of Orange Park. I followed Jomar to his new location. Jomar provides the best custom I used to be a customer of Lexus of Jacksonville, but now Lexus of Orange Park. I followed Jomar to his new location. Jomar provides the best customer service and attention to detail I have ever seen at a car dealership. He is truly concerned about getting the service done correctly and satisfying his customers. If you need service at Lexus og Orange Park, ask for Jomar. More