Lexus of Orange Park

During my 10,000 mile check up of my Lexus RX450h+ they discovered a large rip in the inside sidewall of the rear passenger tire. I’m about to go on a long road trip and the 450h+ doesn’t have a spare. Sav discovered a large rip in the inside sidewall of the rear passenger tire. I’m about to go on a long road trip and the 450h+ doesn’t have a spare. Saved my buns. Thank you for the thorough checkup. Jasmine did a wonderful job shepherding my car through maintenance rapidly which was very helpful since hurricane Milton arrived that evening. An update on this wonderful PHEV. At 10,000 miles, I have now only filled the gas tank 5 times for a total of 33 gallons of gasoline. I’m now getting approximately 45 miles on the battery using the car’s “Auto” mode. The car apparently learns my driving habits and typical areas I drive and updates the distance I can go on a single charge. It’s amazing. I’m averaging more than 90mpg equivalent. Exactly the type of performance for which I was looking. More

Every time that I come to Lexus Ruben is the person that I deal with. He is so nice and always upfront about what I need for my Lexus. I will definitely recommend Lexus to my friends and family. Thank you f I deal with. He is so nice and always upfront about what I need for my Lexus. I will definitely recommend Lexus to my friends and family. Thank you for everything that you do . More

Catlin exemplified the type of service I expect when I visit my Lexus Dealer, excellence! visit my Lexus Dealer, excellence! More

I have never been treated better for a car buying experience. My contact and "shepherd" was Chris. He found the car I wanted and explained every step of the buying process. At that is left - learning experience. My contact and "shepherd" was Chris. He found the car I wanted and explained every step of the buying process. At that is left - learning how to operate all the car's systems; but Chris has arranged that too. More

Absolutely satisfied with the whole team at Orange Park Lexus. Nothing but kindness and professionalism both times we purchased a car from this dealership. I would recommend them to anyone looking for a ne Lexus. Nothing but kindness and professionalism both times we purchased a car from this dealership. I would recommend them to anyone looking for a new or used car. More

I was waiting on very promptly. I was explained what I needed and the price. And within an hour and a half my car was ready. I was explained what I needed and the price. And within an hour and a half my car was ready. More

I highly recommend Lexus of Orange Park, as well as my Advisor Brett Crawford. He was in constant communication with me and provided courteous service. The complimentary car wash and breakfast was very ni Advisor Brett Crawford. He was in constant communication with me and provided courteous service. The complimentary car wash and breakfast was very nice. Will have all my future work done with Brett and Lexus of Orange Park. More

I had a great experience at Orange Park Lexus. I was provided courteous service from beginning to the end. The Loaner service eased my frustration of not having car. My Advisor Jasmine Mccormick I was provided courteous service from beginning to the end. The Loaner service eased my frustration of not having car. My Advisor Jasmine Mccormick was awesome. She worked tirelessly with the insurance company to complete mt More

Efficient, Corrteous, informative . Agent kept me informed as to what was going on. Complimentary car wash was very nice. Agent kept me informed as to what was going on. Complimentary car wash was very nice. More

I don’t recommend Lexus of Orange Park. They need to work on their core values. My Sales Associate, Gavin, was nice enough. However, I waited nearly four hours before I met with their They need to work on their core values. My Sales Associate, Gavin, was nice enough. However, I waited nearly four hours before I met with their finance team to finish purchasing. Initially, I pre-purchased the maintenance plan but after I got home, I realized they charged me more than their posted amount. Once I drew it to their addition, Ana, the Finance Assistant, told me that sometimes their website was wrong and there was nothing she could do about it. Even went as far as to ask me what I wanted her to do about it. Needless to say I requested they refund me my money and I purchased it through their website for $300 less. The fact that Lexus of Orange Park thinks this acceptable makes me question how they do business overall. I will not purchase another vehicle from them. More