
Lexus of Orange Park
Jacksonville, FL
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The sales and service departments at Lexus of Orange Park are very efficient and friendly. They provide high quality service. We are very satisfied with Konnor from sales and Brett from service. are very efficient and friendly. They provide high quality service. We are very satisfied with Konnor from sales and Brett from service. More
Brett was very polite and concerned about your vehicle. Beautiful dealership and people. I will continue coming back for service. Beautiful dealership and people. I will continue coming back for service. More
I would like to thank Misty at Lexus of Orange Park for amicably resolving a complaint I had involving the used Lexus I had purchased. I was assured by the sales person that I could load the application WA amicably resolving a complaint I had involving the used Lexus I had purchased. I was assured by the sales person that I could load the application WAVES on the vehicle and I later found that it was not possible. It turned out that the ability to load the application was dependent on the VIN number for the year model I purchased and the sales person was honestly mistaken. Lexus of Orange Park agreed for me to return the vehicle and upgrade me to a year newer model which would allow the application to be installed. Even though I had to pay for the upgrade to the newer model, it was a VERY reasonable price. I am very satisfied with their customer service. More
Bought new Lexus here a year or so ago, scheduled 25,000 mile oil change and a factory recall. Charged $103 but they didn't even change oil and left my plastic under oil pan cover hanging on ground missing mile oil change and a factory recall. Charged $103 but they didn't even change oil and left my plastic under oil pan cover hanging on ground missing a plastic bolt. They call this good service. Never will I buy or service my car here again. Worth the drive to Orlando instead. More
Johnny Warner made my 1st Lexus purchase awesome! He went above and beyond what any other salesperson has ever done for me. I was very particular in what I wanted and he didn't stop until he found just the v above and beyond what any other salesperson has ever done for me. I was very particular in what I wanted and he didn't stop until he found just the vehicle I was looking for! Johnny explained and demo'd all the features of the car and has even made follow up calls to make sure I don't have any questions about anything. All of the staff at Lexus of Orange Park were very friendly and professional! I will definitely be back when I'm ready to trade! More
Sal, our Salesman was awesome, the purchase experience was exceptional as was Katy in Finance. Fair price on purchase as well as the trade. I highly recommend their team. was exceptional as was Katy in Finance. Fair price on purchase as well as the trade. I highly recommend their team. More
Ericka is truly a gem, she made my car buying experience less stressful than it has been in the past. I felt taken care of from the moment she greeted me. I've had 3 new Camrys since 2004 and I was ready less stressful than it has been in the past. I felt taken care of from the moment she greeted me. I've had 3 new Camrys since 2004 and I was ready to graduate to a luxury brand. I was torn between Lexus, BMW,and Audi but Ericka helped me decide that my best bet for style, dependability,comfort, and resale value is Lexus. I'm so happy with my purchase and I'm excited to have joined the Lexus family. Besides her awesomeness, the dealership is beautiful and clean. I felt like a VIP, and that's a big deal for me. You have a loyal customer for life and I've been singing your praises since I made my purchase! More