Lexus of Orange Park
Jacksonville, FL
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I would like to thank Misty at Lexus of Orange Park for amicably resolving a complaint I had involving the used Lexus I had purchased. I was assured by the sales person that I could load the application WA amicably resolving a complaint I had involving the used Lexus I had purchased. I was assured by the sales person that I could load the application WAVES on the vehicle and I later found that it was not possible. It turned out that the ability to load the application was dependent on the VIN number for the year model I purchased and the sales person was honestly mistaken. Lexus of Orange Park agreed for me to return the vehicle and upgrade me to a year newer model which would allow the application to be installed. Even though I had to pay for the upgrade to the newer model, it was a VERY reasonable price. I am very satisfied with their customer service. More
Bought new Lexus here a year or so ago, scheduled 25,000 mile oil change and a factory recall. Charged $103 but they didn't even change oil and left my plastic under oil pan cover hanging on ground missing mile oil change and a factory recall. Charged $103 but they didn't even change oil and left my plastic under oil pan cover hanging on ground missing a plastic bolt. They call this good service. Never will I buy or service my car here again. Worth the drive to Orlando instead. More
Johnny Warner made my 1st Lexus purchase awesome! He went above and beyond what any other salesperson has ever done for me. I was very particular in what I wanted and he didn't stop until he found just the v above and beyond what any other salesperson has ever done for me. I was very particular in what I wanted and he didn't stop until he found just the vehicle I was looking for! Johnny explained and demo'd all the features of the car and has even made follow up calls to make sure I don't have any questions about anything. All of the staff at Lexus of Orange Park were very friendly and professional! I will definitely be back when I'm ready to trade! More
Sal, our Salesman was awesome, the purchase experience was exceptional as was Katy in Finance. Fair price on purchase as well as the trade. I highly recommend their team. was exceptional as was Katy in Finance. Fair price on purchase as well as the trade. I highly recommend their team. More
Ericka is truly a gem, she made my car buying experience less stressful than it has been in the past. I felt taken care of from the moment she greeted me. I've had 3 new Camrys since 2004 and I was ready less stressful than it has been in the past. I felt taken care of from the moment she greeted me. I've had 3 new Camrys since 2004 and I was ready to graduate to a luxury brand. I was torn between Lexus, BMW,and Audi but Ericka helped me decide that my best bet for style, dependability,comfort, and resale value is Lexus. I'm so happy with my purchase and I'm excited to have joined the Lexus family. Besides her awesomeness, the dealership is beautiful and clean. I felt like a VIP, and that's a big deal for me. You have a loyal customer for life and I've been singing your praises since I made my purchase! More
Clean, accommodating, not pushy.Catlin Miller was Clean, accommodating, not pushy. Catlin Miller was pleasant to work with. He had a great sense of humor and in this day and time that is definitely a Clean, accommodating, not pushy. Catlin Miller was pleasant to work with. He had a great sense of humor and in this day and time that is definitely a bonus! 😊 More
Great saleswomen!!!Sandra was professional. Excellent!she knew her cars. Hard working trying to please customers. I would definitely would most visit Fields Lexus again knew her cars. Hard working trying to please customers. I would definitely would most visit Fields Lexus again More
ELIZABETH AND EVERYONE AT LEXUS OF ORANGE PARK WE'RE AMAZING FROM START TO FINISH, WE ARE NEW TO THE AREA AND COULDN'T BE HAPPIER OF HOW WELL THEY TOOK CARE OF US!! AMAZING FROM START TO FINISH, WE ARE NEW TO THE AREA AND COULDN'T BE HAPPIER OF HOW WELL THEY TOOK CARE OF US!! More
My experience with Lexus of Orange Park was truly amazing. From our sales representative Jane Cigar to the GSM Ms. Colin to the tech specialist Gavin. Overall I never thought buying a car could be amazing. From our sales representative Jane Cigar to the GSM Ms. Colin to the tech specialist Gavin. Overall I never thought buying a car could be so easy . I would recommend this team to all my family and friends. Hands down a very classy well put to together company .. Thanks again More
Our salesman was very knowledgeable and polite!No Our salesman was very knowledgeable and polite! No haggling easy to work with! We never visited the dealership since we knew what we exactly wanted Our salesman was very knowledgeable and polite! No haggling easy to work with! We never visited the dealership since we knew what we exactly wanted and Konnor was very polite in bringing the car to us along with all the paperwork and we closed the deal in 15 min. Thank you all for the best service ! More