Lexus of Orange Park

Johnny was very helpful. You can trust him. Ask for him and he will give you the best service. The whole staff was nice and professional. You can trust him. Ask for him and he will give you the best service. The whole staff was nice and professional. More

Just moved to the area, so we made our first service appointment with Lexus of Orange Park. Requested a loaner, as the drive from St Augustine is far away and we could not wait around that day. We wer appointment with Lexus of Orange Park. Requested a loaner, as the drive from St Augustine is far away and we could not wait around that day. We were in the waiting room and heard several service advisors tell other clients that they were "out of Loaner vehicles". When our name was called, they told us the same thing....they did not have any loaner vehicles available for us. "Great Customer Service" would've been to call us that morning before we arrived to inform us that they did not have any loaner vehicles available. We could have made other arrangements to leave the vehicle or at least move the other appointments we had that day to accommodate the sudden change of plans. VERY DISAPPOINTED in the level of customer service. They can obviously see who requested a loaner vehicle when the reservation was made, so they could obviously call us back and let us know there are actually no vehicles available for the day requested. The two other Lexus Dealerships we have used in the past (other states) had outstanding customer service.... but I guess they're not all the same. I know Lexus prides themselves on the motto that "all guests should be treated like they are guests in your own home"..... NOT SO MUCH TODAY! More

Great service! Professional and kind service managers! I’ll be back! Susan was super! Clear and concise invoicing! Professional and kind service managers! I’ll be back! Susan was super! Clear and concise invoicing! More

The establishment is very clean and my experience with my Salesman Frank was excellent. I will definitely recommend Frank and Lexus of Orange Park to others. Salesman Frank was excellent. I will definitely recommend Frank and Lexus of Orange Park to others. More

Prompt and professional service. I’ve always received a good service- very satisfied. Brett was very helpful and made sure my car was in good shape. I’ve always received a good service- very satisfied. Brett was very helpful and made sure my car was in good shape. More

Not happy with the deal. Floor mat for the trunk is not included with the vehicle. I assumed that all mats are included, based on you tube advertisement, rear trunk floor mat Floor mat for the trunk is not included with the vehicle. I assumed that all mats are included, based on you tube advertisement, rear trunk floor mat is always showing, included. Talk to Billy advised me that it’s not included with the vehicle and I have to purchase it separately. I cannot believe that this will happen based on this expensive vehicle price that I paid. I hope this will not happen to your future customer/s, not telling me in advance that I have to pay extra for the floor mat. I can’t believe that this is happening based on my experiences buying luxury vehicles. More

Efficient and professional all the way! No stress at all! Highly recommend sales professional Chung and manager Misty!*️⃣*️⃣*️⃣*️⃣*️⃣ No stress at all! Highly recommend sales professional Chung and manager Misty!*️⃣*️⃣*️⃣*️⃣*️⃣ More

I felt rushed returning the loaner after spending $199. 00 ($100) to diagnose my car needed a sensor reset and tires reinflated so the tire warning light and sensors would reset. 00 ($100) to diagnose my car needed a sensor reset and tires reinflated so the tire warning light and sensors would reset. More

Always a great experience. I highly recommend Fields Dealers. Courteous and timely, I never had any issues. I highly recommend Fields Dealers. Courteous and timely, I never had any issues. More

I has several indicator warming lights illuminate after spray cleaning my engine a couple of weeks prior! So, I called and spoke to Catlin (Service Advisor) at Lexus of Orange Park. He was very friendly, spray cleaning my engine a couple of weeks prior! So, I called and spoke to Catlin (Service Advisor) at Lexus of Orange Park. He was very friendly, knowledgeable, and provided several options since I was on an extremely tight schedule because I was planning to travel out of town a few hours later. Ultimately, I dropped off my vehicle, received a loaner, and was consistently provided updates from Catlin regarding my car. He was honest, fair, and very accommodating. I will definitely visit Lexus of Orange Park in the future primarily due to the outstanding Customer service rendered by Catlin and the entire team during my initial visit! Thanks A Million! More