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Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,460 reviews
July 31, 2020
poor service department The salesman seemed ok. Didn't ask to speak to manager, but he brought him in anyway. Was having my 2016 Lexus repaired. They had promised me a loaner The salesman seemed ok. Didn't ask to speak to manager, but he brought him in anyway. Was having my 2016 Lexus repaired. They had promised me a loaner which never materialized. Service slow and lied about loaner. Poor dealership.. More
by JUDYLENR22
Verified CustomerEmployees Worked With
July 30, 2020
The most Amazing dealership I have ever dealt with . I would recommend this them for anyone looking to purchase or service their Lexus. As some one who has over 18 years in Client Services I must say they would recommend this them for anyone looking to purchase or service their Lexus. As some one who has over 18 years in Client Services I must say they are a 5 Star dealership! More
by sbruce0131
July 29, 2020
Melissa Horan was Excellent! We loved Melissa she was super friendly and I felt as though she had our best interests at heart. Would certainly work with her again! We loved Melissa she was super friendly and I felt as though she had our best interests at heart. Would certainly work with her again! More
by sdegroatjr
July 28, 2020
Stephen Jean was very good. He gets a 5 star rating. Very knowledgeable and took the time with us even though his day was finished at 6 pm. He wanted for us to arrive. Didn’t rush us out and waited un Very knowledgeable and took the time with us even though his day was finished at 6 pm. He wanted for us to arrive. Didn’t rush us out and waited until the whole process was complete and we drove away with our new car. We were very happy with all who helped us. More
by dkyurista
July 28, 2020
I’m not happy I drove off lot with less than 1/4 tank of gas back light out and no window washer fluid unsatisfactory gas back light out and no window washer fluid unsatisfactory More
by melissamadden30
July 28, 2020
Have to go back to get the back to work right the kick hatch to open also the app is not working waiting for someone to call me back and fix it hatch to open also the app is not working waiting for someone to call me back and fix it More
by roxannes67
July 25, 2020
The dealership was very clean and staff were all polite. They took there time with us and explained things prior to the sale. Unfortunately, there were a couple of minor details after the sale was done They took there time with us and explained things prior to the sale. Unfortunately, there were a couple of minor details after the sale was done that they never fulfilled. More
by VALANE
July 24, 2020
I recently got a used RX350 from Lexus of Orange County and it was a fabulous experience. They were very organized and efficient and made the car buying process smooth. I am grateful to John and the team. and it was a fabulous experience. They were very organized and efficient and made the car buying process smooth. I am grateful to John and the team. This is my first Lexus and if I had to buy one tomorrow again, this would be the first dealership I would head to! More
by Amydevine86
July 24, 2020
Great experience A very professional run business! John Roscino made buying my car the smoothest experience. The whole atmosphere at Lexus of Orange County was warm an A very professional run business! John Roscino made buying my car the smoothest experience. The whole atmosphere at Lexus of Orange County was warm and friendly. Thank you More
by gcaratasios
July 23, 2020
They replaced a battery on my car that I did not give them permission to do on a 4 yr old car that I bought from them less than one year ago! them permission to do on a 4 yr old car that I bought from them less than one year ago! More
by Jturi1019
