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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

August 06, 2020

Great customer service highly recommend did not hesitate to help me to refinance my Lexus. Would definitely go back to get a new Lexus. At this location. Thanks again John from sales and govaia from finance More

by JOSE11252003
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Orange County responded

Hi Jose - Thank you for taking the time to share your experience! We appreciate your business and you shouting out John and Govaia. Safe travels and we hope to see you back at Lexus of Orange County in the future!

August 06, 2020

Nice. This was my first experience with Lexus of Orange County and I was fully satisfied. Chris was very pleasant and seemed eager to please. I'd have no More

by Steve O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Orange County responded

Hi Steve - We appreciate you coming to Lexus of Orange County for your recall repair and are glad to hear that our Service Department left a great first impression. Thank you so much for sharing this feedback about Chris! Please let us know if there is anything we can do to assist you in the future.

August 05, 2020

Excellent service. John, my salesman, was very informative and easy to work with. He was referred by a friend who had a very similar shopping experience. Highly recommend John, and everyone at thi More

by romangdss78
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Lexus of Orange County responded

Thank you for taking the time to leave a review! We are thrilled to hear that John made your purchase experience so wonderful. Congratulations on your new car and we hope to earn your business at Lexus of Orange County again down the road!

August 05, 2020

Great customer service. Very fast and efficient transaction. Would highly recommend. Car was ready and employees made everything super fast and comfortable. Look forward to getting another car from More

by KHER.CHANDAN
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Lexus of Orange County responded

Thank you for trusting us with your business. We are committed to taking excellent care of guests and we look forward to your next visit to Lexus of Orange County!

August 04, 2020

Receiving my car from Lexus was quick easy and pleasant. I would recommend Lexus of Orange County to family and friends. My experience was great. More

by damonlucky51
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lexus of Orange County responded

Hi Damon, we appreciate you taking the time to share your feedback for Lexus of Orange County. We strive to meet the needs of customers and I am thrilled to hear that our team came through and delivered. Safe travels in your new ride!

August 03, 2020

John the sales man was excellent low Key and I love that! Nice Toyota we purchased very happy!! The sales man John was excellent and he did his job with all the power we found very fulfilling! More

by curtis.david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lexus of Orange County responded

We love happy customers so this is wonderful to read. Congratulations on your newly purchased Toyota! We appreciate your business and kind review about John. Thank you for coming to Lexus of Orange County.

August 02, 2020

Front mirrors do not retract Front mirrors did retract prior to service...called in and service rep was hazy on whether I would be charged (something that was broken in service) a More

by Jewels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
some guy... Richie
Aug 19, 2020 -

Lexus of Orange County responded

This is a disappointing review to read, and I assure you that we always strive for exceptional service here. We are grateful for your longtime business, and I'd like to see if there is anything we can do to earn back your trust. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Rich Mota - Service Manager - (845) 589-5424

August 02, 2020

Si buscan comprar un buen auto, Lexus of Orange County es el mejor lugar, en el departamento de ventas Melissa Horan les ayudará con mucha amabilidad encontrar su auto preferido. Antes de venir a este deale More

by Angel Morocho
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Lexus of Orange County responded

Muchas gracias por compartir su experiencia, Angel! El cliente es la máxima prioridad aquí en Lexus of Orange County, y nos alegra saber que esto se reflejó en su experiencia. Apreciamos la reseña positiva y las palabras amables acerca de Melissa. Felicidades por su coche nuevo y esperamos trabajar con usted de nuevo!

August 01, 2020

DO NOT POST THIS Service/detail department is excellent. Salesperson, Melissa, was ok, did not always follow up with issues I was having (and continue to have) with t More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Fischetti
Aug 03, 2020 -

Lexus of Orange County responded

Andrea - We want our guests to be completely satisfied with their vehicles and I'm sorry that isn't the case here. I'd like to see what I can do to help with the issues you are having. I will check our system for your contact information, but in the event that I can't find it, would you please give me a call? Thank you, Stephen Berkowitz - Sales Manager - 845-450-7082

July 31, 2020

Thank you for making it possible for me to take home a Lexus that I never thought I could afford, thank you i love it More

by jsimpson342
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Lexus of Orange County responded

Thank you for the 5-star review! It was our pleasure to work with you here at Lexus of Orange County, and we hope that you continue to enjoy your newly purchased vehicle!

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